Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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8/10

"more an economy plus"

(Germany)

Munich to Singapore and my first time in the new Singapore Airlines premium economy cabin, which we seemed to have gotten at the same price as economy when we booked - so that will skew the value for money rating. Staff were friendly, the meals ordered using book the chef were great and the champagne which is poured on request is a nice touch. The seat itself is comfortable with very good leg room I did expect more recline and given the length of time Singapore Airlines waited to introduce premium economy, I expected more. To put this in context I think their economy class is a very high quality product. The new IFE was excellent with a wide range of programs to keep you entertained. Overall I would say that it is an economy plus more than a business minus product.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteMIC to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"USB port not working"

(New Zealand)

Singapore to Auckland on January 2nd, but magazines and inflight entertainment from December. Krisworld inflight entertainment was slow and not touchscreen, USB port was not working and I found food options terrible. A disappointing flight.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to AKL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight was relaxing"

(Germany)

Short Singapore Airlines flight from Jakarta to Singapore on Boeing 777. Check-in and flight was relaxing, cabin crew friendly and helpful. The food and beverages were excellent. The flight duration was around 1 hour 50 minutes, and I could enjoy their inflight entertainment.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat very comfortable"

(Canada)

Ho Chi Minh City to Singapore, and Singapore Airlines Business Class seat was very comfortable for the two hour flight. Crew pleasant and took the time to learn my name. Meal and beverage service was excellent, better than my 15 hr. Air Canada flight from Toronto to Hong Kong. I can see why this is a 5-Star airline.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSGN to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best business class seat"

(United Kingdom)

London to Singapore with the new business class seat. I can see that it might not be everyone's cup of tea but I see it as the best business class seat and ridiculously spacious. I can see the cubby-hole will not please everybody but I don't have problem with that. The service from FAs was amazing, they were courteous and efficient. The food was the best airline meal I've had. They don't spend too much on individual amenities kits (they only have sleep mask, slippers and socks). Overall, I would recommend this airline.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLHR to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"happy with this flight"

(Singapore)

Very happy with this flight in economy class. The experience started on the ground in FRA. There was a special transfer desk in the terminal, and the guy manning it was really friendly. On to the flight itself, my seat was very comfortable and food was of sizable portions and tasty. Krisworld was a joy to use and there were many video and audio options. The flight attendants were the key to a good flight, as they were so attentive, coming around offering snacks and drinks throughout the flight. They also responded to requests promptly. My only peeve was that the couple in front recline their seat all the way the whole time, including during meal times, or throw your blankets under your seat so that it eats up the space of the passenger behind you. Not to say, of course, that this was SIA's fault at all.
AircraftA380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFRA to SIN
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"comfortable seating"

(Singapore)

Travelled in Singapore Airlines premium economy for the first time, and a great experience. Ample Leg space and comfortable seating. Enjoyed the comfort. Food, service and hospitality is great. Tried using inflight hotspot but was not connected. I was just trying and didn't notify crew about it. No major issue.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMumbai to Singapore
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"seat was very spacious"

(Singapore)

Singapore Airlines from Singapore to Delhi. Check-in in Singapore was a little disorganized as self-service kiosks could not process our booking due to visa requirements. Check-in had to be done normally. There should have been signs advising passengers to use normal check-in counters for those who required visas. We were upgraded to business class. Seat was very spacious and comfortable. Service was polite, efficient and functional. We ordered muslim meals and the food was deplorable. This has generally been my experience with special meals on Singapore Airlines. Entertainment selection was very extensive. However, irritatingly, the content was badly organized requiring one to carefully browse through the material. On DEL-SIN we flew economy class. Surprisingly, the food improved. Experiences with service and entertainment were the same.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSIN to DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great crew in economy"

(Indonesia)

Singapore to Manchester via Munich. This was my first long haul flight with Singapore Airlines. Faultless check in and boarding. I pre purchased a preferred seat (emergency exit) for the outward and return flight. You could tell the difference in the cabin interiors in both flights. Outward still had the new car smell to it. Great crew in economy with hot towels, food and beverage menus distributed. Plenty of drinks and snacks offered throughout the flight. As quite a few reviewers have mentioned the food does not stand out like the rest of the service. I found myself leaving the hot breakfast on both flights. If you are going to pre purchase a preferred seat try and book in the forward economy cabin behind business class. Virtually no foot traffic to disturb you.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSIN to MAN via MUC
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"experience was top-notch"

(United Kingdom)

Manchester to Munich return, experience was top-notch. On the outbound trip the boarding process was very efficient. What impresses me about it is that by the time they start boarding you feel that the flight isn't going to depart on time, when in fact it departs slightly early. Onboard service friendly and attentive and food was good, although I have to say it does seem like the quantity has reduced slightly. I've never encountered any issues with Singapore Airlines.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Munich
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes