Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1552 reviews
7/10
5 star Skytrax Rating
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9/10

"worth it's 5-Star rating"

(Hong Kong)

Hong Kong to Auckland via Singapore. Hong Kong to Singapore final call was made 30min before departure time but flight departed 1hr late to schedule. Crew were nice and helpful. IFE system was user friendly and had a large screen, flight map didn't work when landing. Movies were available in different language subtitles but more different types of movies could be included. Meal was delicious with decent amount. Paper menu was distributed before meal. Flight landed in Singapore 45min late which made our transit time a bit tight. Next flight was the same plane. Crew were polite and helpful. Hot towels were distributed. Legroom was decent with a footrest. Amenity kit was distributed. Two meals were tasty. Drinks and sandwiches were given between meals. Flight arrived in Auckland 5 min early. Singapore Airlines is worth it's 5-Star rating.
AircraftA380-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHKG to AKL via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"one rare flight"

(Singapore)

Flew from London Heathrow to Singapore Changi. With Singapore Airlines, there is always this high standard that most airlines aspire to achieve in terms of service. And because of this I am compelled to write one especially when they fall below their own minimum standards. This is one rare flight where the air stewardess was rude to a passenger, never smiling (forgiveable) and non apologetic when it came to dropping cutleries on her. To top it up, she even pouted annoyingly when the passenger was not awake when meal was served. Rare indeed, and ultimately undid all the good things her colleagues did on this same flight.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLHR to SIN
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"I cannot fault them"

(South Africa)

Denpasar to Taipei via Singapore with Singapore Airlines - every flight I have taken with SQ just seems to get better and better. A quality airline in all aspects. They aim to please and do it well. From the first welcome on board to the start of the food service, I cannot fault them. Meals are beautifully presented and tasty. The crew in particular on the Singapore to Taipei segment need special mention - they were outstanding. You will definitely see me onboard another Singapore flight soon.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDPS to TPE via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"airline itself is top notch"

(Germany)

Munich to Sydney via Singapore. The booking process was quite tedious. Unfortunately I booked via phone and constantly got different information regarding pricing, flight policy etc. The flight was really expensive for economy class (1800€) but it was a high season booking. I made a date change and despite cheaper flights having become available online due to the season change (400-500€), I had to keep my expensive rate (if the flights become more expensive when you change dates you have to pay the difference (I was told the difference is not refundable when cancelling the flight!) - but if the flight becomes cheaper then it's tough luck for you. I think that is really bad and has put me off. Some reservation staff are helpful but others have no clue what they are doing. Airline itself is top notch and cabin crew lovely. Seats could be more comfy and have more legroon. If I book with them again, then only online - then I have control over what I am doing. Next time I will try another 5 star airline though - when I flew they were up to 600€ cheaper.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMUC to SYD via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"meals were delicious"

(Netherlands)

Flew Amsterdam - Singapore and Singapore to Perth with Singapore Airlines in economy. Still very satisfied with flying this airline. I did not notice a decline in service and overall product quality comparing with my SIA flights in the past. Two minor differences: no more headphones but airphones and no drinking glasses on the meal tray but plastic cups. In fact I like the airphones which suppress the airplane noise a bit more. Plastic cups not really an issue but I prefer glass. More importantly: they still serve the cotton hot towels which is a real pleasure. Legroom was decent and the meals were delicious and nice presented. Service on the Amsterdam-Singapore leg and vice versa was of a very high level and consistent. I really appreciate the hard working cabin crew, nothing is too much trouble to ask for. When you push the service button an attendant comes to you generally within twenty seconds. What really surprises me is that they do not forget anything. When I asked for an extra bread or drink during the busy meal services they always came back to satisfy me. I have done this quite a few times and was never disappointed. Very different from my experience with other airlines. Unfortunately the cabin crew on the Singapore-Perth leg and vice versa were a little less attentive. Still good but not exceptional. Meal services took a bit longer and I think this is due to less crew than on SIA's long haul flights. I am happy with this airline and would like to fly in their new A350. Hopefully they will not decline economy services after the roll-out of premium economy. It is all in the details.
AircraftBoeing 777-300ER, Boeing 777-200, A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to PER via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"doing some cost-cutting"

(Japan)

I have been a loyal customer for about 10 years, and a member of Krisflyer (now Gold) since 2009. This flight is quite disappointing, because cabin crew members were not able to nicely manage a full flight. The flight was full, as it continued from Tokyo to Los Angeles. Cabin crew distributed wrong menus to passengers (Los Angeles - Tokyo - Singapore menu instead of Singapore - Tokyo - LA). I remember SIA used to give out Haagen Dazs ice creams and now they have changed it to cheaper brands made in Thailand. There also used to be crackers and cheese and none of them are present with economy meals now. I still recommend this airline but it is now doing some cost-cutting measures, and service may not be as nice as it used to be.
AircraftA380-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSIN to NRT
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"standards were still good"

(Australia)

Adelaide to Singapore. It had been a few years since using Singapore Airlines and it was good to see that standards were still good. Staff helpful, seat comfortable and a good return flight. The Adelaide Office staff were very helpful and will be using them again. They give good advice, and if fare is cheaper online, they will tell you.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteADL to SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight was pleasant and clean"

(Australia)

This is the first flight of the day from Singapore to Perth. Flight was full but we were all able to board and take off on time. Hot towel was served shortly but no drink offer after on this morning flight. Meal service commences after we reached cruising height. As it is a full flight, they made an announcement to apologize if the choice breakfast is no available. I had my pre-ordered seafood meal which was served before the main meal service. But somehow Singapore Airlines crew always didn't ask those who had special meal any drink when the cart is at the row when they offer the rest. Overall the flight was pleasant and clean.
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSIN to PER
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"but could smile more"

(Australia)

Sydney to Kuala Lumpur via Singapore. My first experience on Singapore Airlines A380. The cabin crew were very attentive, friendly, but could smile more. They addressed me by my name and dealt with a few difficult passengers professionally. IFE has an excellent selection. The seats are comfortable (I o had the whole row of 4 to myself!) with handy power sockets on every seat. Food was amazing and beef rendang cooked to perfection . The Singapore Sling is a must try.
AircraftA380 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to KUL via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"2 out of 2 flights delayed"

(Italy)

On the way from Milan to Ho chi Minh via Singapore the first flight was delayed, many passengers missed their connection and I had to rush to catch mine. Even worse, on the way back to Milan, the flight from Hanoi to Singapore (operated by SilkAir) delayed again. I arrived at Singapore 30 minutes before the departure of the flight to Milan, but the ground staff told me that the next gate was too far away to be reached on time and that the airplane could not wait and neither they could help me to reach it in a quickest way! Of course they had booked for me a new flight, 2 days later! I go to the transfer lounge asking for another option to fly back to Italy earlier, even offering to change my destination and showing them all the possible option that there were. The answer I receive is that they cannot put me in other airlines' flights. So I'm forced to spend the night in Singapore, without having the possibility to collect my suitcase amd withouth any certainty that it will arrive to Milan with me. Having 2 delayed flights out of 2 flights is unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHAN to MXP via SIN
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no