Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 205 reviews
2/10
No Skytrax Rating
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1/10

"finally refunded for the flights"

(United States)

Trip Verified |  I booked a round trip with Silver Airways but could not fly with them either way. I received an email 2 hours before take off that it was cancelled. I booked a different longer, more expensive flight on another airline. An hour and half later, I received an email that my Silver flight was back on but I was already checked into the other flight. Then on the return flight, I began receiving flight delay emails at 2 am the morning of the flight then it was also cancelled. Again, I had book another more expensive and longer flight. Then to add insult to injury you cannot call and talk to anyone in customer service. There is only an email option to communicate with Silver. I sent multiple emails and over a week later, I was finally refunded for the flights I could not take but they cannot reimburse me for the additional $550 I paid in flights due to their fault and did not even attempt to accommodate me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Jacksonville
Date FlownApril 2023
Value For Money 12345
no
1/10

"I will never fly with them again"

(United States)

Trip Verified | My plane from Silver Airways was supposed to leave around 3:30 pm. First there was about a 2 hour delay, then they just kept delaying for mechanical reasons. Once the plane finally got there, about 7:30 pm, they had to do more maintenance. Eventually they said the plane was inoperable so they were going to switch to a different plane so we waited until 9:45 pm when they plane landed to get us they decided to cancel the whole flight. I understand planes have mechanical problems and i definitely do not want to fly on a plane that’ does. I don’t understand why they told us they were going to switch to the other plane then cancel. It was ridiculous the lack of communication. On top of all that they gave us $12 food vouchers. We went to use them and the restaurants at the airport wouldn’t take them because silver airlines doesn't reimburse them for the vouchers and in my opinion that says a lot about this airline. I will never fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Charleston
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No more Silver"

(United States)

Trip Verified | No more Silver. Arriving in FLL on time with United and then looking at the Board where connecting Gate for Silver is. A6 (see image) so we walked from C to A gates and waited. Nothing happens and I got worried, something must be wrong. Checking departure display again --> A6. Nobody from Silver to be seen. I spotted a first officer for Silver there at the gate and he was new and called Silver and not even he did get a quality response what Gate the Key West flight is leaving from. Boarding time and nothing so putting 1 and 1 together that this is not a Silver Gate at all and running back to where we came from C gates. At the Gate they told me this is your gate but we are delayed. I said why is there no indication nowhere about the Gate, the delay and so on. Then only the lady made an announcement. I asked why the wrong gate is still displayed. They have no control over the boards. I asked can't you call whoever is in control of the departure and gate displays? No answer. So after running around and 2 hour delay we finally got to board and left FLL. I forgot but you guessed it there was nobody picking up the phone from the Help desk or other Silver number. The bad thing this seemed to be the normal thing, so who cares...If it is like that just tell the passengers wrong displays and delays are normal and part of our daily business. Needless to say but even with United using Silver as a partner, there is no Silver for us in the future.
AircraftATR 72
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Key West
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"First and last time I will fly silver"

(United States)

Not Verified | First and last time I will ever fly silver if I can avoid it. Almost a 4-hour delay, with very little information as to why it was so far delayed. Once finally getting on the plane, it was extremely hot and uncomfortable. I am tall, this airline had absolutely no extra room. Fortunately there was nobody in the seat next to me, if there was, I genuinely don't think I would have fit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJacksonville to New Orleans
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worse flight experience"

(United States)

Trip Verified | Arrive to New Orleans on time. I arrive there expecting a 3 hr layover. Instead it was due to delayed til 10:45pm. That would have been over 7hrs. No reason why, there was no one at checkin desk, I was stuck at terminal with other passenger who had no clue. I called, no answer, sometime the flight just disappeared. I didn’t not choose fly with Silver Airways. It was quick connecting flight. Why don’t anyone notified why the flight is delayed is beyond me. No excuses, just tell the passenger what’s going on so we can make plans accordingly, finally I was able to reach the airport operator about my situations and many others who was stuck on this flight. About 30 min before boarding finally some one showed up. Worse flight experience I ever encountered
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Jacksonville
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No one cared, no sense of urgency"

(United States)

Trip Verified | Rude staff. We were asked to move because of the weight of the plane. We did to be accommodating. To our surprise we were placed in pretty much a closet size Space in the last row, no way to recline and no way to get any air. Not sure if it was broken but everyone around us was panicked, uncomfortable and fanning themselves furiously. The flight attendant was about as worthless as a box of rocks. Here and the other flight attendant spent the whole flight loudly gossiping with her rear end directly in my friends face sometimes resting it on her arm. No one cared, no sense of urgency. But hey, you get what you pay for right?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCharleston to Orlando
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Do not use this airline"

(United States)

Trip Verified | Flight delayed three times into the late night - email only - no information. One person at the ticket counter handling all the people for previous cancelled flight. Cannot call anyone - nobody answer the support line, airport people don't know or support the airline. Once you buy the ticket you are on your own. Not enough staff and no management at the airport. We had to go to Southwest, who had a flight for us that night. They saved the day. We got to Tampa before the last Silver delay flight start time. Do not use this airline.
AircraftATR 42-600
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew Orleans to Tampa
Date FlownMarch 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lack of doing their jobs"

(United States)

Trip Verified | I booked my flight to Orlando and back to Charleston, SC for a healthcare conference for Thursday, March 24th - Monday, March 27th. It was no problem with Delta to get to Orlando easily and smoothly but once Monday came, Silver Airways was a nightmare and continues to be. First thing, flight got delayed and delayed and delayed so we ended up with an email saying 7:12 pm flight out and then their website saying 6:11 pm the former delay prior to this. (Our flight time out of Orlando was originally 2:35 pm. That’s fine, flights get delayed I get that. No problem. So as we stood in line for over an hour, we began to realize we weren’t moving and still not moving much and we were going to miss our flight. The people all in front of us were angry because of the lack of service and common sense the Silver Airways staff showed. The lack of simple “I’m sorry that your flight is cancelled, but here’s what you can do” didn’t exist and when it was our turn and we had just missed the flight, this is about 7:15 pm now, we walk up and speak to the agent who has no idea what to do and says that. Literally says to us “I don’t know what to do and what you want me to do” excuse me? So after asking her what can we do? How do we re-route? She informs us in a nasty tone and attitude that they don’t do that. They didn’t help. They didn’t do a thing and refused to help. Then when I shared that I booked with Expedia, she said that’s not their fault or problem. I cannot believe this. The attitude. The lack of help. The lack of doing their jobs and no refund thus far. We’ve made a few calls and Expedia stated today at 5:00 pm, I needed to call the Silver Airways phone lines which both lines no one answers on. No one. The 801 # just puts you on hold while the 954 # is disconnected. Silver Airways, you owe me my flight $448.98 and a hotel stay since I had to go find out at another airline (American Airlines) to go home and had to wait the night out the Hyatt Hotel at the airport.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Charleston
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst flying experience"

(United States)

Not Verified | Why does United Airlines use this airline as part of their Star Alliance? This is the worst flying experience we’ve ever encountered! So many delays. So much misinformation. So much uncaring attitude & rudeness by the gate agents. We will never fly this airline again. This was the second flight on our trip. We didn’t know we were being passed off to this shoddy, sketchy airline. Shame on United Airlines for using this airline. Shame on Silver Airlines for your horrible customer service & continual delays.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt. Lauderdale to Key West
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don't waste your time and money"

(United States)

Trip Verified | This is unbelievable. My flight was supposed to leave at 9:05 pm, the boarding time was schedule at 8:20pm. I got to the gate to the exact at 8:26 pm and the plane had already left. I didn't see anyone from the airline but the screen was showing that it was still on time. After a couple of minutes trying to know was going on, the plane wasn't there and no one from the crew. When I checked on flight tracker it said that the plane left 39 minutes earlier. At 8:26 pm the plane was flying. Today I still haven't received any answers. I had to book a hotel and another flight. Spoke with to guys in the counter and of them said that the pilot decided to leave early and the another who I decided to speak with him before leaving on my other flight, he gave me a supervisor phone number that never answers and there's not even a voice mail set up. Don't waste your time and money, please.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Fort Lauderdale
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no