Silver Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 146 reviews
2/10
No Skytrax Rating
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1/10

"So unprofessional"

(United States)

Trip Verified | Fort Lauderdale to Key west. This was my first and obviously the last time I’ve been flying by Silver Airways. 4h delays for the flight of an hour and there was no reason for it. Weather was perfect! So unprofessional, I didn’t show up for work and lost my money and my time sitting at the airport. So poor!
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteFort Lauderdale to Key west
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly this airline again"

(United States)

Trip Verified | Tampa to Tallahassee. I travel a few times a year to Tallahassee on business. Not once have I ever made a trip up and back without a delay on at least 1 leg of the trip. If they rate airlines for on time flights these guys would be at the bottom of the barrel. Today was the last straw. I’ll never fly this airline again! My 4:30 flight was delayed to 5:11, 7:45,8:00 and then 8:22. It took over two hours for a notification on my phone app to even show up. The gate agent could care less, had zero empathy and was useless as far as getting any information out of. Steer clear of this airline. I will rent a car and drive this trip next time. It will be cheaper and I will get there faster.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Tallahassee
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"choose a different airline"

(United States)

Not Verified | Freeport to Fort Lauderdale. Flight was originally scheduled to leave 5:35 pm, arrival at Freeport airport 3:30. It was delayed due to “scheduled maintenance.” Delayed again 7:30. Questions asked, “ maintenance.” During this time the Freeport airport closes at 6. There’s no food, drink, store, nothing opened. Finally 8:35 flight cancelled & rebooking begins for the nxt day. Pilot had flown his allotted air time & couldn’t make the 30 min flight back to Ft Lauderdale. Silver Airline couldn’t calculate that before making us sit in an airport & wait for 6 hrs to do nothing? Spend the extra money to choose a different airline. They aren’t cheaper, they charge $39 per checked bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFreeport to Fort Lauderdale
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we’re still waiting"

(United States)

Trip Verified | Fort Lauderdale to Bimini. Still waiting to board this flight which was supposed to leave at 1PM. The whole time the board said that it’s On Time. 1 PM came and went with no announcements. Finally at 1:50, I get a text message saying the new departure time is 2:30. It’s 2:38, and we’re still waiting. I get that you cannot always foresee delays. However, you should keep your passengers informed and make announcements. Customer service is severely lacking. It also seems to me they are over scheduling out of one gate. Doh! Just got a message that the flight is delayed to 2:55. No announcements at the gate though. Surely you guys can at least make an announcement when your scheduled departure time is up.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Bimini
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"An atrocity, never again"

(United States)

Trip Verified | Fort Lauderdale to Pensacola. They are operating many flights out of 1 terminal. They were running very behind today. After we waited over 2 hours to board, they announced that the plane was overweight and asked 3 people to get off. No one volunteered, so since we were last to check in, we were the chosen ones. We have 2 children who are 6 and 8 years old. No flights available for next 2 days. They wanted me to take a van for a 9-10 hour drive which we declined since the reason we flew is because we didn’t want to drive in the first place. Took over 2 hours to get another flight after much haggling. An atrocity, never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Pensacola
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"extremely rude to me"

(United States)

Not Verified | I arrived 15 minutes late for my flight at12:15 pm because of insane traffic and rental car issues. Just as an airline can not be held responsible for mechanic issues and flight becomes delayed. Someone who is 15 minutes late should not be penalized to not be able to board the plane. The check in agent was rude and told me the door had closed and nothing could be done. And then the plane was delayed for almost 2 hours at the gate. I lost over $400.00 and I’m on disability. So it took a while to save up that money for my son and I to take a flight. Then when I called customer service they were extremely rude to me and said because I booked with Expedia they said to call them. Expedia called Silver Airways and was told by Emma they would figure out a way to make it right. When I called Emma the woman who answered refused to let me speak to her or a supervisor. I paid $700.00 to fly from Orlando to Freeport then over to Fort Lauderdale. Because I couldn’t just cancel my other travel plans in Fort Lauderdale the 26-28th. I will always fly with Bahamasair and never Silver Airways again. Their customer service is the worst I have ever had to deal with. Do customers ask for a refund when they are delayed ever though mechanical flat tire issues are not their fault.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Freeport
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
1/10

"4 hour delay today"

(United States)

Trip Verified | Tallahassee to Fort Lauderdale. Horrendous company. Do not make mistake of flying with them. Today 4 delays, no notice. Lady on my flight waited all day yesterday into the night and her flight never left, so she is back today. 4 hour delay today means I lose 10,000 dollar cruise because they did not fly. Was told delays due to flight crew rest. Delays are, in fact, due to the fact that they have empty planes so they are punishing us with intentional delays. United should sever all ties with Silver. We will never fly with Silver Airways again, no matter what.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTallahassee to Fort Lauderdale
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"managed to lose my luggage"

(United States)

Not Verified | We took Silver Airlines from Key West to Orlando. It was not a large aircraft so it should not have been a challenge getting all the baggage into the aircraft. Yet, they still managed to lose my luggage. There could not have been more than 25 or 30 bags and my bag was appropriately tagged. It boggles the mind how workers can be so irresponsible. Is it laziness? Is it stupidly? Moving an appropriately labeled bag from a baggage cart into the belly of an aircraft has got to be one of the World’s least mentally challenging jobs. When will airlines like this began hiring people who CARE about passengers personal belongings. I am convinced this airline holds no one accountable otherwise their workers would concentrate on what they are doing. Disgraceful!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKey West to Orlando
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"extremely poor experience"

(United States)

Trip Verified | Orlando to Huntsville. We had an extremely poor experience with Silver Airways. After being delayed on our flight to Huntsville for more than two hours, we were told that we would receive a weather update tonight at 7:45. We left at 7 to walk around and we came back to our gate at 7:40 and the plane had already boarded and left. When we asked the gentlemen managing the gate, he placed blame on us, and refused to make it right, as did his manager. After speaking with the desk, the manager gave direction to not take care of us. They both seemed completely oblivious to our plight. I am a manager at a supermarket that has customer service as their foundation and am completely disgusted with the lack of help I was provided with tonight. I am now paying out of my own pocket for a hotel because Silver has placed the blame on me despite boarding before the time we were told. I am also having to use an additional day of vacation because of the inefficiency of silver.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Huntsville
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Bad customer service"

(United States)

Trip Verified | Fort Lauderdale to Orlando. We arrived early on time and we were told that we are in a waiting list because the weight ratio. I think this is ridiculous that now we can’t fly. Did you guys oversell the flight to Orlando? We requested for a manager and never arrived. Also, in the ticket there is no print indicating the information about the weight ratio. First time I here that. Bad customer service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFort Lauderdale to Orlando
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no