Silver Airways

Not Verified | I have not actually flown on Silver Airways. My family were scheduled to fly last April which of course was the beginning of the real shut downs on travel. Obviously, things were going on that following up on the ticket was not top of mind. In November, I had enough bandwidth to go back to revisit. At first I was told it had been refunded and was sent a receipt with the date of refund and the CC# that I had paid it on. After some research, I found it had not been refunded. I then emailed guest relations as another avenue since I was not getting anywhere with the initial rep and asked what was going on. I was told via email that the money had actually been put in a travel bank with a user ID to login and check. After multiple attempts at requesting a password, to no avail, I called back to find out what was going on since the date I was hoping to travel was fast approaching. The rep on the phone discovered that the User ID I had been provided was in fact not me. Days pass and I'm given a new User ID and successfully manage to log into the travel bank only to see that there was nothing in it. I ask what the status is once again through email and am told it should be resolved in the next few days. Three days after the date I was told it would be resolved by, there is still nothing in my travel bank and the prices keep going up beyond the value of my former ticket, which, if they had done this correctly in the first place, would have been covered by my balance. Now, it is looking like I have to cancel the trip again because of their incompetence. I don't have my money and I don't have a flight. It's appalling. I'm actually trying to book another ticket with them (lawd knows why) but I can't even do that. And sadly, they are the only player to the destination. So now my travel plans are ruined thanks to them. They also cancelled my sister's flight that she had managed to rebook without another option, so she may also be screwed.

Not Verified | Worst airline ever! For three days now after landing, I have been given the run around for my delayed bag. I received only one bag. Customer service is poor. Had me on hold for over an hour. Have stories that my bag wasn’t transferred from other airline. Now I am in a country with no clothes to wear. I will not be flying with them again.

✅ Trip Verified | Worst experience of my life. Silver airways delayed our flight four hours and wouldn’t tell us till ten minutes before we would board. We still have a three and half hour drive to the keys Where family is. The tickets were expensive and we have not had anyone talk to us at the desk also. It is not worth the price of the ticket. I recommend not doing this airline. Your flight will never be on time and the customer service is beyond atrocious.

✅ Trip Verified | Worse customer service! We had to rebook due to the virus and they charged us a 200.00 rebooking fee! I Called and was told I had to email guest relations which I did! I finally got a returned email stating that they will not return my rebooking fee do to I called them to rebook our flight (because they dragged their feet on cancelling flights back in March) today I received an email stating that the case is closed and I am still waiting for my flight refund Plus the rebooking fee, (I was told it will take up to 90days!) I’ll never fly Silver AirWays this would have been my first flight with them and now it’s my last. I wanted to give them a zero in the rating but it wouldn’t let me.

✅ Trip Verified | Poor customer service and anti-consumer policy should lead you to not take this airline or book with them anyway. I never made it to the plane because of Hurricane Isaiah in Ft. Lauderdale, my destination. CSR refused to refund my money so I had to file a claim with credit card.

✅ Trip Verified | Absolutely the worst customer service experience I've had with an airline. I booked through one of their ticket agencies, which instructed me to contact the carrier (Silver Airways) to make a change to my flight. The rudest customer service rep you can imagine hold me they don't make changes, those have to be done through the agency they contract with. I told her that the agency told me I had to make the change directly with Silver. She said "that's not our problem", we don't work with the agency. I asked her to clarify her comment that Silver "doesn't work with agencies" and she went silent. Then she repeated that "it's not my problem, you have to deal with the agency". She then refused to allow me to speak with her manger and hung up on me.

✅ Trip Verified | My friends and I had booked these flights to fly from San Juan to Saint Thomas on April 24, 2020, and back on April 26 2020. As you can see, all travel is banned around the world, including PR and USVI. Silver Airways refused to offer us refunds saying the flights aren't cancelled and the representative was extremely rude, telling us she doesn't know if and when the flights will be cancelled, and if not we'll be offered a refund for a trip we are not even making. When my friends and I travel to PR and USVI when all this is over, we'll make sure we never fly this airline ever again.

✅ Trip Verified | North Eleuthera to Fort Lauderdale. Avoid traveling with Silver Airways at any cost! We booked tickets and a flight was cancelled by the airline putting me into a very tough situation. It is almost 3 days I am trying to call them and refund money, spent almost 4 hours in total listening call waiting music - and there is no result. Moreover they use all the possible dirty tricks to push you to give up - hanging up the phone call in the middle, the operator told me one name at the beginning of the call and then another one when I asked who I am speaking with, etc. I have a complete feeling that I am talking to some fraudsters who only want to grab your money. Apparently Silver Airways just making money during Covid-19 pandemic, it's not just bad service, such behavior should be illegal!

Not Verified | San Juan to Saint Croix. This airline is the worst. Had to cancel my flight because of the pandemic and was told I had to pay 50.00 really because I booked my flight in January and not March! My travel partner called to cancel and they refunded her 100% and we booked at the same time, people are not canceling because we want to. This is unfair! The worst airline and customer service ever! Will never use them. Shame on you Silver Air.

Not Verified | Ft Lauderdale to Key West. There is a national pandemic that has caused travel restrictions across the world, there has been complete state wide shutdowns and people cannot travel. This airline has to audacity to continue to charge the $50 per person change fee for you to cancel or change your travel plans. Never again Silver Airways, you may have got $100 from me but it will be the last penny you ever get from me.