Silver Airways

✅ Trip Verified | Flew Silver Airways as a partner flight with Alaska Airways (Ft Lauderdale to Jacksonville). We boarded and had to deplane the aircraft 3 times before they canceled our flight. They advised that the first two attempts were aborted due to mechanical problems but provided no reason for the issues with the third try. They removed the checked baggage from the plane and dumped them on one of the baggage carousels. As my wife and I were trying to make arrangements to get back home we were notified that the flight was back on. We collected our bags and took them to the the Silver Airways ticket counter and rechecked them. We then went back to the boarding gate finally getting on the plane and departing Ft Lauderdale. This was 11 hours after we were suppose to have originally left. After arriving in Jacksonville we went to retrieve our checked bags and discovered one had not arrived. There was no one at their counter to file a missing baggage claim. I had to go behind the counter and retrieve their local phone list, calling all the numbers until I finally got someone to come to the desk and process my lost baggage report. The next morning I received a call from the Fort Lauderdale Airport lost and found department advising they had my missing bag which they would hold for 30 day. I have tried to reach Silver Airways using the only phone number they provide and have emailed there customer service department and have not been contacted except one time. I was called back by a representative who barely spoke English who I provided all the pertinent information to regarding the missing bag including that the bag was located at the Airport lost and found and the lost and found claim number . I also provided the claim number for their lost luggage report and was advised they had no record of the report being filed. I was put on hold and then they hung up on me. Haven't heard a word since and have had no luck getting through on their toll free number or customer service email. While sitting in the terminal that day not one of their flight got off on time and at least on other flight was canceled. All were due to aircraft problems. If there and any option never use this airline. Customer Service is non-existent.

✅ Trip Verified | Flight was to depart at 9.15am and boarding to start at 8.45. I arrived at the gate at 8.50 to find no one at the counter. The boarding agent came back to the gate at 8.55 and told myself and another passenger we would not be permitted on the plane as the door was already closed. She cancelled my flight and put me down as a no show so that I could not get a refund. I have reached out to their "guest relations" numerous times with no response. This company is by far the worst. Save your money and pay a little more for a company that cares about their customers.

✅ Trip Verified | First off plane had no A/C so it was hot. They had to wait 2 hours to board while they tried and failed to fix it. We finally board and after sitting on the tarmac for 45 minutes and they decide to turn the plane around because some lady is hot and wants to get off. Sat back at the gate for another hour until finally taking off 4 hours past our initial take off time all because their planes don’t have air conditioning and they”re unorganized. This whole process the entire plane was left in the dark about what was happening they barely gave us any information.

✅ Trip Verified | Never fly with this airline. They "overbooked" our flight from San Juan to Vieques, a small plane that could hold no more than 10 passengers. We were supposed to fly via Silver on our connecting flight from San Juan to Vieques on our honeymoon but they booted us from the flight because of apparent "overbooking". They gave us a "voucher" to stay at a hotel in San Juan over night but the hotel proceeded to charge our credit card anyway. These rats are only out to scam people and steal your money. If you can fly with Cape Air instead (if traveling to Vieques) they are much more reliable and professional.

✅ Trip Verified | They do not have a customer service department. Our flight was continuously pushed back and caused missed connections. I tried multiple times to contact customer service and could not reach anyone. The planes were dirty and basic. Please do not waste your money and book with another airline

✅ Trip Verified | Our trip was booked 18 months ago. Upon arrival to Silver Ticket counter, we received our boarding pass as stand-by with a murky explanation. That was our first indication of something is not right. At the gate we encountered a crowd of passengers. We stood in line for 2 hours and were told that their equipment was downsized from a 70 passenger to a 50 passenger plane. Out of our party of 8 couples 5 couples made the flight. We stood for another 2 hours to be told that they did not have available seating for the next 5 days! Upon reclaiming our 3 pieces of checked luggage, we only had 2 and filed a claim for the lost 3rd suitcase. Silver Airways is a very disorganized and poorly run airline. Save your time, energy and aggravation and do not fly Silver Airways.

✅ Trip Verified | I never even got a chance to fly Silver. They cancelled my flight, offered no alternate flights after the abrupt cancellation, and refused to answer the phone when I called customer support for a refund of my ticket and overpriced pet fee. After over five hours waiting in the callback queue, they called and immediately disconnected when I answered the phone. I called back right away and was put on hold for another hour. After five dozen loops of the same instrumental rock song, you'll never guess what happened...they dropped the call again. Save yourself the headache and fly with a real airline. Silver is quite the misnomer, as real silver is actually worth something.

✅ Trip Verified | This is by far the worst airline I have experienced in my life. Went on a 15 min flight from Puerto Rico and they managed to misplace luggage for 80% of passengers on board. Our flight has already been delayed 3 hours for absolutely no reason. I filed a claim for my luggage and they gave me a phone number to follow up. I’ve been calling them non stop, no answer, will have to show up at the airport in person. Super annoyed.

Not Verified | This airline is absolute garbage. I have traveled my entire life and have flown between the states to St Thomas and have never felt the need to write a review. Each time I have used this airline there have been hours in delays, baggage loss, and no support or compensation. The attendants rudely yelled at passengers that were confused because they were given no direction getting of the plane on this specific trip as well. It once took me 4 days to reach a representative for my lost baggage. There are plenty of Great airlines to use, never use this as your option.

Not Verified | We flew direct from Key West to Tampa. My fiancé and I checked 2 bags, identical bags, we get to Tampa and only his bag is there. We find some lady that nonchalantly tells us to go to the ticket counter. We tell the guy our bag didn't arrive. He asks for my id and phone number. Gives it back and says nothing else. So I say after a minute or two can we have an update? He says he's waiting to hear back from his supervisor. We go sit down and wait. 45 minutes later he comes back and says they don't know where my bag is and they are waiting to hear from Key West. He said you can leave and I'll call you when he hears back. 5 hours later no one has called. So I scour the internet looking for a number that actually works for the Tampa Silver Counter. Finally get someone to pick up and they still haven't located my bag. 1 hour later someone calls me saying it got left in Key West and will be to Tampa by 8.30. I say so do I just go to the belt? He goes no, come to the ticket counter with your id. So I go back at 8.30, there's a sign saying the ticket counter is closed for the night. I roll my eyes and go down to the belt and thankfully it's there. I emailed "customer relations" and he said my bag didn't make the flight because of weight restrictions, which is fine but why did no one tell me and it took 6 hours to locate my bag. They are very disorganized. The most basic airline. No wifi, no TVs, no drink service, no ramp to the plane, you have to walk outside forever. Just not worth it and the flights were $400 a piece. The company is low budget all around.