Silver Airways

Not Verified | Why does United Airlines use this airline as part of their Star Alliance? This is the worst flying experience we’ve ever encountered! So many delays. So much misinformation. So much uncaring attitude & rudeness by the gate agents. We will never fly this airline again. This was the second flight on our trip. We didn’t know we were being passed off to this shoddy, sketchy airline. Shame on United Airlines for using this airline. Shame on Silver Airlines for your horrible customer service & continual delays.

✅ Trip Verified | This is unbelievable. My flight was supposed to leave at 9:05 pm, the boarding time was schedule at 8:20pm. I got to the gate to the exact at 8:26 pm and the plane had already left. I didn't see anyone from the airline but the screen was showing that it was still on time. After a couple of minutes trying to know was going on, the plane wasn't there and no one from the crew. When I checked on flight tracker it said that the plane left 39 minutes earlier. At 8:26 pm the plane was flying. Today I still haven't received any answers. I had to book a hotel and another flight. Spoke with to guys in the counter and of them said that the pilot decided to leave early and the another who I decided to speak with him before leaving on my other flight, he gave me a supervisor phone number that never answers and there's not even a voice mail set up. Don't waste your time and money, please.

✅ Trip Verified | Had no issues with my departing flight. My arrival flight home however was a different story. We arrived more than two hours before flight and no one was at the window. Waited for over 45 minutes just to be told pit flight was cancelled due to the AC not working (I was able to check in online the day before with no issues). I was not offered any arrangements to stay overnight and told the next flight out is the next day as they only have one flight to Pensacola each day. Their genuine lack of concern makes me things that this happens often. This was booked with capital one points which showed it was booked under United. Never again!

✅ Trip Verified | The plane was supposed to take off at 8:35 pm they have delayed plane multiple times and now taking off at 2 am. No other flights to change too nothing just a food voucher for 12$ a person. I mentioned they should have air mattresses for everyone and not some stupid good voucher. Never ever again.

✅ Trip Verified | Worst airline ever, our flight suppose to be at noon and now is at 5, they keep changing departure time, no staff around and just no answers from anyone.

✅ Trip Verified | No communication from the airline our flight was delayed. A text or phone call would have been nice so we could have arrived at the airport later. The check in agent was beyond rude and as unhelpful as possible. Told me I had to remove my laptop per TSA. I told her TSA allows laptops in checked bags and to please double check. She demanded I take it out and carry it on. She then takes my bag and slams it into the conveyor belt. Avoid this airline if at all possible.

Not Verified | I took this airline for the first time and was impressed. My bag was too large to fit in the overhead bin going from Ft. Lauderdale to Key West so they put it in the cargo hold which was no big deal. Seats are wider with more room even for a big guy like me. Very professional and very friendly as long as you’re polite which you should be to all people. Took off on time and water was handed out as it was a short flight. Very smooth and not overly noisy airplane at all. When we landed my bag was ready for me that was in the cargo hold as soon as I left the plane. The new planes they have really makes a difference and it’s good for any budget. You have a choice of which fare you want so choose wisely. I chose the escape fare as it was the lowest and most value for the money. You had to pay for the seat but for me with carry on and a personal item I was fine. If you have to check your bag expect to pay. Always read about baggage fees and cancellation fees so there are no surprises. On the way back my bag fit in the overhead bin because I came home with less. Just don’t expect too much. It’s just a commuter plane.

✅ Trip Verified | The worst airline I have ever flown with. I am used to budget airlines and no amenity travel so that is not the issue here. Although it was the most budget airline I have flown, the plane smelled terrible and there were old stickers all over the plane as if it was “tagged”. My first flight they delayed the flight by over an hour right before boarding. Odd but ok. My second flight they canceled the flight 45 minutes after their customer service number was closed. They asked me to fill out a form online in regard to my canceled flight. I did so and also called at 8 am the next day and didn’t get a representative on the phone until 5 pm. I was stuck in the city. Their website says that they cover amenities if the flight is delayed longer than 4 hours and a hotel room up to $100 if it is delayed or canceled overnight. I had paid $50 for a “change fee” for this flight. So when I finally got in the phone with a representative I was told that the couldn’t refund the change fee, they didn’t know what amenities were covered (and it would take 30 business days to get back to me), and that they could only issue a refund of 1/2 the price of the flight. I am still going back and forth with customer service because I was supposed to get an email that I could reply to directly for concerns and updates and I never received it. The average hold time for calling their center is 5 hours. I will never ever fly this airline again.

✅ Trip Verified | This airline is a JOKE. It's unreliable, the staff are unpleasant. Next time I'll just fly to Nashville on a real airline and then drive.

✅ Trip Verified | Second time using airline from Orlando to Huntsville. First trip with Silver was was delayed 3 hours, today’s flight has been delayed 5 hours and still counting. No updates other than incorrect gate changes. Status saying they are boarding and final call at wrong gate. Spoke with person at desk and she said there is a plane but could not tell us if it is in route. Just received message flight schedule scheduled for 1pm is now 7:15pn. It is 7.04pm and no plane to be be seen. Airline is awful at communicating updates and continually delayed from Orlando airport. Do not recommend unless you like being stressed all day! Boarded finally 6+ hours late.