✅ Trip Verified
| Never again! We only flew with this airline because it was the cheapest route, and I promise we will always pay a premium from now on to never fly with Silver again. The flight was delayed by 2 hours. That’s fine things happen, I get it. But we had absolutely no communication from the staff to even say there was a delay. They just kept us waiting. All you have to do it make an announcement that the flight is delayed .. easy. I then called ahead months before to ensure that my husband got a window seat. Which was an additional charge to choose your seats. Upon boarding the aircraft (finally) we noticed they did not allow 5 passengers to board because apparently they had switched aircraft and now the new aircraft didn’t have enough seats for everyone ... are you kidding? So those 5 people just randomly got kicked off? I am not sure. But luckily we got in the flight and found that our seats, which we paid extra for, had been given away to another couple. The desk agent had hand wrote on their boarding pass and crossed out their old seats and gave our seats to them by hand writing in.. wow professional much? So we got moved to a row that didn’t have a window. Of course. The flight takes off and I can assure you it was the noisiest most uncomfortable flight of my life. Thank goodness I had earplug to drown the sound out. The seats were also ripped and run down. Not surprisingly the returning flight with silver was also delayed. Not shocking by now. So after all of this chaos and horrible communication we will never fly with this terrible company again.