| I have not actually flown on Silver Airways. My family were scheduled to fly last April which of course was the beginning of the real shut downs on travel. Obviously, things were going on that following up on the ticket was not top of mind. In November, I had enough bandwidth to go back to revisit. At first I was told it had been refunded and was sent a receipt with the date of refund and the CC# that I had paid it on. After some research, I found it had not been refunded. I then emailed guest relations as another avenue since I was not getting anywhere with the initial rep and asked what was going on. I was told via email that the money had actually been put in a travel bank with a user ID to login and check. After multiple attempts at requesting a password, to no avail, I called back to find out what was going on since the date I was hoping to travel was fast approaching. The rep on the phone discovered that the User ID I had been provided was in fact not me. Days pass and I'm given a new User ID and successfully manage to log into the travel bank only to see that there was nothing in it. I ask what the status is once again through email and am told it should be resolved in the next few days. Three days after the date I was told it would be resolved by, there is still nothing in my travel bank and the prices keep going up beyond the value of my former ticket, which, if they had done this correctly in the first place, would have been covered by my balance. Now, it is looking like I have to cancel the trip again because of their incompetence. I don't have my money and I don't have a flight. It's appalling. I'm actually trying to book another ticket with them (lawd knows why) but I can't even do that. And sadly, they are the only player to the destination. So now my travel plans are ruined thanks to them. They also cancelled my sister's flight that she had managed to rebook without another option, so she may also be screwed.