Silver Airways

Not Verified | We were just denied boarding our Silver Airways flight. We arrived at the gate 15 minutes before departure and they literally closed the gate right in front of our noses. It was within seconds. The gate personnel was as cold as stone and did not care that they just ruined our vacation. In 50 years of flying I have never experienced anything like this. Do yourself a favor and avoid this airline. There is a reason they are in bankruptcy.

✅ Trip Verified | My trip to Dominica with friends from university for a wedding was ruined. Honestly, Silver Airways should not be in business. Silver Airways provides inferior service and is fraught with delays and missed connecting flights. The flight was an hour late leaving San Juan. However, it was 8 hours delayed. They begrudgingly brought boxed lunches of chicken. I am a pescatarian and had nothing to eat for 7 hours inside the airport. Eventually, when we were boarding, someone brought me a fish meal, which I had to eat while standing in line. Then, the flight was again delayed. I missed my connecting flight and had to overnight in San Juan. Beware of their 'so-called' hotel voucher for $150. All the hotels are more expensive than the allowance. More importantly, I am still waiting for reimbursement. Silver promised reimbursement would take 3 months, then made the same promise 3 months later. It is now 7 months later, and I have yet to be reimbursed. A complaint to the DOT has made no difference. I wish I had flown Caribbean Airlines. I booked through Delta, and Silver is their partner on that route. Silver does not recognize Dela's medallion status. Silver charged me $50 for my checked bag, which Delta waived. I would never choose to fly Silver Airways.

✅ Trip Verified | After deplaning all passengers when they couldn’t close the door to the cargo hold, everyone was left on standby for over an hour. No announcements made in the terminal, no communication. Emails about the flight being cancelled arrived and sent all passengers into a frenzy around the only gate agent working. Most passengers weren’t able to be rebooked. A “lucky” three of us who checked in first were booked onto a flight that was scheduled to depart 6 hours after our scheduled flight, and we were told to stay close in case any cancellations happened on earlier flights. No accommodations, meal vouchers, not even a glass of water offered while waiting in a freezing cold airport all day, only to find the flight we were rebooked for, was running an hour late. No announcements made about this until the flight was already late for boarding. Service is not on this company’s radar in any way, shape, or form. Like most Caribbean based airlines, they just don’t care.

✅ Trip Verified | We were on time but the people before us were delayed, so they gave them our flight. Then proceeded to not keep us updated for hours at the gate as they tried to figure out what plane to get us home in. They were so rude to people when they asked for an update it was just comical. One was "just look at the computer screen" as she turned around and kept talking to the other employee, and another lady asked why our plane was given to another group and she got the response "cause you guys were on time and they were delayed, that don't make no sense!" Never again would I fly with this joke of a company. I should've read the reviews before wasting my money.

✅ Trip Verified | Terrible terrible airline! I arrive in San Juan and quickly checked Silver Airlines flight 125 flight status. The electric board flashed the flight was delayed by over an hour. That was then reduced to 45 minutes. As I was walking to the gate, well ahead of the posted boarding time I see the flight is boarding. 10-15 people in line, outside in the sun. The gate agent said those were estimated times and I would have to wait for the next flight. She then lies and tells me they tried to call me. My iPhone 14 DOES NOT have any record of call from Silver Airlines. Although there are people stacked up waiting to get on the plane they refuse to let me on.

Not Verified | Terrible service in plane and airport. Plane was canceled hours before anyone told use and after hours at the front desk we got a 150$ gift voucher for 5 people in our group and a I hope tomorrow will be better from the counter service. Next day flight delayed twice for over 7hrs with no time just a best guess and I hope it comes earlier. No respond from emails or phone calls trying to contact them after getting home 2 days late and missing our trip in Florida completely. Would just like an answer and some money back for unexpected expenses!

Not Verified | Worst airline in this world. I travel a lot and this is the worst I have ever seen. I have had 3 different trips with this airline. Trip 1- Flight from PR to DR left late and then the one to return to PR was cancelled. They left us stranded in the DR and pretended for us to wait a whole week to fly back. Had to return home on the ferry and deal with the airline for months to get a refund. Trip 2- PR to St Croix, flights there and back were both delayed. In one they said it was delayed because they didn't have a flight attendant. This was all announced at the last minute. Trip 3- PR to Dominica. Flight was delayed 14 hours overnight and set to leave at 7am the next day. I go home to sleep (though they pretend that we stayed in the airport all night) and when I go to my 7am flight, it turns out they left early and didn't bother to email or say anything. They own website said the flight was leaving at 7. Never book with them. They are irresponsible and careless.

Not Verified | They lost my luggage and were no help whatsoever went back-and-forth to the airport. Nobody there to help. Worst airline I ever been in. When I finally got home they found my luggage in the Bahamas and did not even get an apology and did not reimburse me for the $70 that I had to pay for the luggage to travel have to rebuy everything toothpaste, toothbrush, clothes, underwear. Do not fly in this airline. Read the reviews.

Not Verified | Flight 141 at 6:10pm was delayed over and over again on June 4. Then after 10:30, it was finally cancelled. There was no help at the counter. The Customer Service line is useless. No one answers, and after you wait for 60 minutes, then it disconnects the call. I called first thing in the morning today, and they did answer the phone. I was moved to today’s flight at 6:10pm. Same route. Less than 5 minutes later, they emailed me a delay message for 7:15pm. And another delay, and another delay. Then 11:35pm with the flight arriving 23 hours later…. Now I received another message and the new departure is 9:15pm today. I have written and called and no one answers. Absolutely the worst experience I have ever had with an airline. Horrible!

✅ Trip Verified | The flight from Tampa to Pensacola was so delayed we couldn't wait. It was more than 11 and a half hours late. They would delay it an hour at a time, so you had to stay at the gate. They said it was a mechanical issue and had no word about anything. Another flight from the same place made it there faster than we did. They did not give a voucher, refund, or anything. Horrible communication and terrible planning.