"Budget airline service for premium airline price"
Simon Green (Singapore)
✅ Trip Verified | Flew Kathmandu to Singapore. Budget airline service for premium airline price. As part of Singapore Airlines you pay full SQ price but get nothing like the service. No PEV - download and use their garbage application which simply didn’t work. To be honest I would fly Thai Airlways via BKK. It might be longer in terms of time, however it’s far more comfortable than being crammed into Silk Air. 5 hours on Silk Air passes very slowly indeed. As Krisflyer Gold I would chose Thai Air and Malaysia Airlines over this lot.
Aircraft | Boeing 737-800 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kathmandu to Singapore |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"service on board are good"
10 reviews C Hanardi (Indonesia)
✅ Trip Verified | Yogyakarta to Singapore. Flight was on schedule. Most of service on board are good, with enough food and beverages. In flight entertainment has to use own mobile phone, but we have to download the application before on board, because no internet connection on board to download the application by apple store or google play. Airlines need to give more advance information about it before boarding. WiFi on board is only for the in flight entertainment but no internet connection.
Aircraft | A319/320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Yogyakarta to Singapore |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"A few fails on this flight"
B Steenson (Australia)
✅ Trip Verified | Siem Reap to Singapore. Single aisle aircraft, cvery cramped economy seats. Flight departed and arrived on time. Crew member instructions to 3 of us sitting in an exit row were unintelligible. They then dropped the overhead screens and tried to show something that nobody could discern what it was, primarily because they hadn't issued any headsets. Also two separate and polite requests tor arrival cards were ignored as none were handed out. A few fails on this flight.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Siem Reap to Singapore |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"they will change a plane"
H Cai (Singapore)
✅ Trip Verified | Took the 7.55pm flight Singapore to Kuala Lumpur on 7 March. The gate was changed less than an hour from the departure time. There was no one at the initial gate to re-direct the passengers. Only an announcement over the PA system which could have easily been missed. Later, we were informed that there had been a change in plane, therefore change in gate. At the new gate, a plane awaits us. We boarded the plane at the original boarding time. Upon boarding, it was instantaneous that one could feel the air con in the aircraft wasn't working. The entire plane was stuffy. With that poor ventilation and stuffiness, the airline should not have allowed passengers to board. The ordeal begins thereafter, and an entire plane of passengers were left in the stuffy aircraft for the next 3+ hours. In between, a passenger who wasn't feeling well was escorted out. Remaining passengers were left fanning themselves furiously. Though the pilot had the aircon restarted twice, it was obvious that was not in a state good enough to keep the aircraft less stuffy. Air stewardess and stewards could only keep serving iced water and refreshing towels. It was a pathetic state. When asked, the air stewards and stewardess looked clueless on what's going on. After a couple of tries and taxi-ing off from the gate, the pilot and engineers realised that it is not going to work. We were told that they will change a plane at close to 11pm. The next plane was scheduled to depart at 11.30pm. There were further delays to the 11.30pm. First they told us it's 5 minutes delay and we will be allowed to board at 11.35pm. But that was not the end of it. We finally begin boarding only at close to 12am. After we got off the aircraft with the faulty aircon, we were given a pack with pathetic food. Just before we board the replacement flight, we were given a slip of paper telling us that there is free wifi at the airport and we can notify our friends and family of the delay if they are waiting for us at KLIA. Thanks but no thanks. Already too late. Just when we are boarding and we are required to switch of our phones? Brainless move. Good job SilkAir, and good luck.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Kuala Lumpur |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"choose this airline again"
29 reviews C Bantaro (United Kingdom)
✅ Trip Verified | Siem Reap to Singapore. SilkAir + free access to Plaza Premium Lounge was good while waiting on REP airport which so crowded and stressful. Everything smooth during the flight and nothing to complain for this regional airline from SQ. Definitely choose this airline again for routes that’s only provided by them (not SQ)
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Siem Reap to Singapore |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Ground staff were very helpful"
N Bareesh (Sri Lanka)
✅ Trip Verified | Colombo to Singapore on the 737 was acceptable given the duration of the flight. As a regional carrier however, SilkAir fails to meet the mark. Aircraft had dirt on the seat. Catering was barely palatable but acceptable given the regional status. Service nothing special with some staff being nicer than the others. Ground staff at both ends were very helpful.
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Colombo to Singapore |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"limitations of the aircraft"
4 reviews V Wasathan (United States)
✅ Trip Verified | Cairns to Singapore. This was a long and tiring flight on a Boeing 737. SilkAir tries to make the best of a bad situation but the sad truth is that a 7 hour flight requires flat bed seats in Business class and that can be accomplished only in a bigger aircraft like a 777. The seats do not recline enough to withstand a 7 hour flight. The lounge at Cairns is compact but sufficient. The in flight attendants were good but were again stymied by the limitations of the aircraft. There is very limited in flight entertainment. SilkAir must either operate the 777 on this segment or simply hand over this route to Singapore Airlines.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Cairns to Singapore |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Excellent flights on time"
Emmanouil Makris (Greece)
✅ Trip Verified | We flew with SilkAir from Singapore to Koh Samui return as the last part of our trip from Greece to Thailand. Excellent flights on time, friendly FA and two choices of meal offered on this 1.5 hours of flight. Inflight entertainment just adequate
Aircraft | A319 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Koh Samui |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"in-flight entertainment is available"
3 reviews Jordan Ng (Singapore)
✅ Verified Review | Singapore to Siem Reap. Flight was about half full, with most passengers seated at the front of the aircraft. Short videos are played from the overhead screens. The crew also announced that SilkAir Studio, the airline's wireless in-flight entertainment is available for this flight. Movies, short films and music options are ample for this short flight time of approximately two hours. Charging ports are available between seats. Only one breakfast option was available with a choice of drink. Meal trays were cleared soon after prior to arrival into Siem Reap.
Aircraft | Boeing 737-800 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Siem Reap |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"crew were not friendly"
Siew Ling Yeo (Singapore)
✅ Verified Review | Took SilkAik flight on 21 Augustfrom Siem Reap back to Singapore. The crew were not friendly and not attentive to passenger. Their attitude was rude especially when clearing the trays from us, without even asking. No smiling faces at all.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Siem Reap to Singapore |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |