✅ Trip Verified
| Took the 7.55pm flight Singapore to Kuala Lumpur on 7 March. The gate was changed less than an hour from the departure time. There was no one at the initial gate to re-direct the passengers. Only an announcement over the PA system which could have easily been missed. Later, we were informed that there had been a change in plane, therefore change in gate. At the new gate, a plane awaits us. We boarded the plane at the original boarding time. Upon boarding, it was instantaneous that one could feel the air con in the aircraft wasn't working. The entire plane was stuffy. With that poor ventilation and stuffiness, the airline should not have allowed passengers to board. The ordeal begins thereafter, and an entire plane of passengers were left in the stuffy aircraft for the next 3+ hours. In between, a passenger who wasn't feeling well was escorted out. Remaining passengers were left fanning themselves furiously. Though the pilot had the aircon restarted twice, it was obvious that was not in a state good enough to keep the aircraft less stuffy. Air stewardess and stewards could only keep serving iced water and refreshing towels. It was a pathetic state. When asked, the air stewards and stewardess looked clueless on what's going on. After a couple of tries and taxi-ing off from the gate, the pilot and engineers realised that it is not going to work. We were told that they will change a plane at close to 11pm. The next plane was scheduled to depart at 11.30pm. There were further delays to the 11.30pm. First they told us it's 5 minutes delay and we will be allowed to board at 11.35pm. But that was not the end of it. We finally begin boarding only at close to 12am. After we got off the aircraft with the faulty aircon, we were given a pack with pathetic food. Just before we board the replacement flight, we were given a slip of paper telling us that there is free wifi at the airport and we can notify our friends and family of the delay if they are waiting for us at KLIA. Thanks but no thanks. Already too late. Just when we are boarding and we are required to switch of our phones? Brainless move. Good job SilkAir, and good luck.