SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 198 reviews
7/10
4 star Skytrax Rating
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9/10

SilkAir customer review

(India)

SIN-HKT-SIN. Short flight to Phuket and back. Full service where crew begins with an offering of two kinds of newspapers! No IFE but hardly matters. Meals offered with a choice of meats. Drinks offered twice during the flight. Great seats with ample leg room. All in all a very good regional product offering great value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Denmark)

SUB-SIN. On time. Choices of meal was rice with beef or noodles with chicken. For both choices there was an additional small cake and a cup of sealed water. Furthermore you had own choice of whatever you wanted to drink. A320 used on this flight is much better than the A319. You have a full day in Surabaya then board and arrive in Changi 2 hours before many of the European flights leave. That leaves you enough time to enjoy Changi airport at bit with no rush to catch your plane.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Denmark)

SIN-SUB. Departed 10 minutes early. A319 is starting to get a bit old. Seats look very used. Food was good but not excellent. I would recommend since this fits perfectly with the European flight arriving in the morning in Singapore so you have around 2 hours layover in Changi before landing at 9.10am local Surabaya time.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(United Kingdom)

SIN-CNX. Efficient service. It was only a 3hr flight so only one meal (which wasn't great) but we were given plenty of water and juice. Plane was an A320 so small seats not too much bother on short flights though. Good overall service friendly and helpful staff. Not much of inflight entertainment though and no headphones to watch one of the screens.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

SilkAir customer review

(Sri Lanka)

SIN-DAD on Airbus A320. Plane departed and arrived on time. Service onboard excellent directly after take off drinks were served and crew made several rounds during the flight. Food a big disappointment - a tasteless chicken curry and no salt and pepper in the cutlery bag. In terms of seating just like any other standard airline. Price was low and got me to my destination safely so will use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Australia)

Singapore to Kathmandu return. Seats reasonably comfortable. Service and food were good. Return flight was much better although was late leaving making it a rush to connect to our flight from Changi. Overall a good experience.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Australia)

Chennai-Singapore Business Class A319. Despite the small aircraft operating this route the business class cabin was comfortable and the service was excellent. The flight leaves at a great time and I prefer this to the usual midnight flights. Food was more to the Asian palate and spicy but good. Would like to see a better quality Western option. Excellent inflight drinks and snacks and great service.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Philippines)

Surprised at the comfort of the plane and professional staff. On such a short flight Singapore-KL I wasn't expecting much however the cabin was clean new and nicely fitted out. Leg room was fine and staff were attentive. I was happy to be flying a 737 rather than something smaller.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Australia)

Singapore-Kochi on A320. Cabin crew professional seating comfortable. Cabin was clean and well maintained. No shortage of pillows and blankets making for a pleasant 4 hr night flight. Luggage delivered promptly at Kochi.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(Spain)

Cabin crew were helpful and friendly. Offered drinks constantly and gave my 6 year old games to keep her entertained. We were 4 passengers from Singapore to Lombok and were all happy with their services.
Seat TypeEconomy Class
Value For Money 12345
yes