SilkAir

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 197 reviews
7/10
4 star Skytrax Rating
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10/10

SilkAir customer review

(United States)

Singapore to Kochi on airbus 320. I had transferred from an 18 and a half hour flight from JFK to Frankfurt to Singapore on Singapore Airlines. The Cabin Crew and the Flight Attendants did a very good job in getting us a bassinet seat for our one year old daughter. The food was great the seats were OK and the entertainment/shows were just reruns because of the flip down screens every 3 seats behind. The safety video was done professionally well and the Flight Attendants and the Cabin Crew did a very professional job in helping other passengers out. Would fly with them again.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(United States)

Flew REP-PNH-SIN-PEN. Love Singapore Airlines so was curious if SilkAir standards would be the same. In short they were. Smaller planes yes but the standard of service was the same as Singapore Airlines. Will fly with them again if given the choice.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(United States)

SIN-CEB on A320. Transfered from a 22-hour flight (JFK-FRA-SIN) with SQ to MI. Boarding was probably one of the most organized affairs I've dealt with. Flight attendants were efficient and friendly. Cabin was still the old-style with the blue seats. However they were very comfortable with proper lumbar support and legroom I felt was more than SQ's A380 in Y. The lack of personal IFE didn't bother me as it was only a 3.5-hour flight. There were screens on the over head that played various TV shows. Although they didn't have any headphones nor the seats had any ability to be plugged in with. Food was delicious and FAs were marching down the aisles with drinks every 10 minutes or so and it was only a 3 hour flight! Overall I would say it was a perfect experience on a regional carrier and I wish that US airlines would follow MI but I think we all know that won't happen.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SilkAir customer review

(India)

MI 487/488 Calcutta to Singapore and return on 12 and 16 July 2012. First time on Silk Air i was impressed by the service especially that of the cabin crew. The row just behind me were drunk and demanding - asking for food and alcoholic beverages multiple times. They smilingly obliged to each of their demands. Food was good and sufficient with 2 rounds of drinks on both flights. Pilots gave information about the flight status and route three times during the flights. No personal entertainment system but reruns of bloopers wash out etc. Would fly again.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Australia)

SIN-HKT-SIN. Both flights were serviced by a A320. The interior on both planes were old and scuffed. The seats were ok but not overly comfortable. Cabin temperature on the outbound flight was too cold. There was no personal inflight entertainment system though an overhead entertainment system played the same episode of the same show on both flights. Complimentary meals and drinks provided on both flights though the quality of the food and range was slightly worse than that on Singapore Airlines. Even though my return flight was a morning flight Silk Air decided to serve a curry where a breakfast meal would have been more appropriate. Outbound flight was full of Australians yelling at the top of their voices and walking to the front of the plane in an attempt to be the first to order a "cold one". The crew worked well under these difficult conditions. The service is very good. Nevertheless the flight attendants remained composed managed disrespectful passengers well and always kept a smile on their face.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

SilkAir customer review

(Australia)

Got a flight from Siem Reap to Katmandu in one booking although there was an 18 hour transit in Singapore they did not provide hotel nor informed us about the situation so we could plan and book accommodation earlier. All transit hotels were full so we had to stay in nap areas of the airport all night. Never again flying with Silk.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

SilkAir customer review

(United Kingdom)

Singapore-Cebu. Very good service nice friendly flight attendants. No delays at all - nice clean plane (A320) one meal which was nice often came round with drinks and snacks. Overall great service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

SilkAir customer review

(Switzerland)

PEN-SIN in Business Class. Check-in quick and due to lack of lounge you get a voucher which can be used in Coffee Bean and McDonalds. Boarding on time and staff very friendly and pleasant addressed all Business Class passengers by name. Meal served was very nice and tea offered afterwards. Arrival on time but priority baggage did not arrive first which was disappointing.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

SilkAir customer review

(Singapore)

SIN-CJB-SIN on A319. Aircraft full but in good condition. Outbound to CJB - a delay of 45 mins but return on time. IFE was virtually non existent; only a few silent features played over and over on drop-down screens. The meal was the same both ways edible on the way in served at cabin temperature on the return to SIN. Crew very professional and pleasant. In short a fairly good flight but for the amount we paid for the tickets ($800+ per person) SilkAir did not offer good value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SilkAir customer review

(India)

SIN-HKT-SIN. Short flight to Phuket and back. Full service where crew begins with an offering of two kinds of newspapers! No IFE but hardly matters. Meals offered with a choice of meats. Drinks offered twice during the flight. Great seats with ample leg room. All in all a very good regional product offering great value for money.
Seat TypeEconomy Class
Value For Money 12345
yes