SilkAir

Flew Singapore to Phuket as part of my Singapore airlines flight. Aircraft was an A320 very comfortable. We had a spare seat next to us as the flight wasn't very full. Flight time was just over an hour had a full meal which was one of the best airline meals I have had. Spicy chicken and fried noodles! Overhead monitors but didn't watch as I had my iPad! Beautiful approach into Phuket flying over Phang Bay! Rate the airline highly and is a true image of its parent company Singapore Airlines.

Flew from Singapore to Coimbatore (29/5/13) in business class. Though we were the first ones to clear immigration our luggage arrived last with the priority tags intact! It looked like no one had any idea what was happening with all the business class luggage! After I complained repeatedly I was told that the luggage was there but the loaders for some reason were not loading the priority luggage. Why did we pay business class fare if we had to wait for our luggage until the end?

I flew Silk Air for the first time on a recent holiday in April USM-SIN and was very pleased. The flight departed and arrived on time meals and drinks were served on this short 1h30 flight and were good. Inflight entertainment was silent video and amusing staff were helpfull and polite. The one bonus to the whole experience was the S$40 Changi Airport stopover vouchers we both received as part of a promotion they had. I would recomend Silk Air and would fly them again.

SIN-PEN on A320. Did online check-in and selected my preferred seat but only learned from the check-in counter staff that my seat got changed because 'Silkair changed the aircraft type'. All I know is Silkair only flies on A310/320 since when it has different aircraft type other than the single aisle aircraft? Anyway I was in a hurry never argue with the staff. On time departure no IFE as expected. Basic snack with only coffee tea or orange juice OK for 1 hr 10 mins flight. Overall the service was as good as budget airline (TR and AK) with extra legroom.

Kathmandu to Singapore I felt harassed in the check-in counter. They weighed my cabin bag twice. Staff at KTM airport are rude and not trained to deal with customers. In-flight service was not bad not enough staff to serve. Food quality is poor. Need to improve overall.

SIN-HKT. The service was adequate. The cabin crew were young and had a poor level of English. We were served a hot dish and there were TV screens. This is above European flights handled by European carriers for a similar duration (90 mins). The seats were more comfortable than on some European carriers' long hauls.

Return trip from Singapore to Kolkata (India). Silent (no audio) entertainment system narrow seats food was not good missed luggage (though I had about 15 hrs layover/connecting time at Changi). Chaotic customer service at Kolkata regarding missed luggage. I would not recommend SilkAir to anyone!

Flew Silk Air on the return trip from CCU-SIN. It was cheaper by 150 SGD compared to Singapore Airlines. For 150$ less there was no personal inflight entertainment. I guess for a night flight of 4 hours if you plan to sleep it is $150 worth saving. Return flight during the winter in the northern hemisphere is moved forward by an hour which meant it reached Singapore at 4.30 am which was too early. During summer it arrives at 5.30 am and I can catch a taxi at 6am without paying taxi surcharge. I have no major complaints and would recommend Silk Air as long as it is cheaper than Singapore Airlines.

Flight from Coimbatore to Singapore. While inflight service is fair ground staff were rude and arrogant. Staff at check-in counter refused to allow my laptop bag since I already had a handbag. Then the manager/supervisor came and I explained to him and then they allowed it after weighing and checking my laptop bag. They refused to allow not even a kilo above the baggage allowance for other passengers and I observed the passengers discarding luggage content to reduce the weight. In my many years of travelling I have not see such rude staff.

SIN-KCH. Pleasant short one hour plus flight. Cabin crew were very friendly and the pilot was a little humorous which brightened up the day and ease the atmosphere. I mean I agree that we all want our flights and journey to be as fun comfortable as possible. Little gestures from the entire team in collaboration with SilkAir's newly-launched campaign make me look forward to my next trip with SilkAir!