Shenzhen Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
4/10
3 star Skytrax Rating
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3/10

Shenzhen Airlines customer review

Hangzhou to Shenzhen in economy. Check in was a breeze airport is modern. Flight wasn't full so able to move seats and not have a person next to me. Seats were fine decent recline. Food was terrible noodles with some ground pork and sauce. All in all flight was fine because it was short and on time. Flight attendants seemed professional. But drinks and food were quite bad even for a chinese airline.
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4/10

Shenzhen Airlines customer review

Shenzhen-Dalian C class. Good quick check in with attentive check in staff. Used the business and first class aisle to fast track security otherwise it would have taken ages to clear security. The Business class lounge was very comfortable and spacious with free drinks and nibbles plenty of TVs computer terminals and newspapers to read. The plane was clean seating in business class comprised of 3 rows with 2 seats on each side of the aisle. Food and drinks were plentiful with the flight attendants providing a very good service. Flight announcements by both the flight crew and cabin staff were firstly in Chinese and then English.
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5/10

Shenzhen Airlines customer review

Nanjing - Chongqing. Used this China internal flight cost around £55 2 hours long and on time. Offered good hot food with a smile and free drink to ups throughout. English not understood that well by lovely attendant but acceptable as was a internal flight. Overall very surprised by quality considering this is a budget airline.
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1/10

Shenzhen Airlines customer review

CAN-KWL-CAN (Guangzhou-Guilin) return by Shenzhen Airlines. 50mins flight offer breakfast with a small break fruit and tea. Aircraft in good condition but a little bit old cabin quite clean FA's service and attitude fare. Inflight announcement in Mandarin cantonese English and Japanese(a group of Japanese visitors). In my opinion Shenzhen airline's quality raise faster than other chinese carriers.
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4/10

Shenzhen Airlines customer review

Shenzhen - Chongqing and Shenzhen - Wuhan with Shenzhen Airlines. The first leg to on an A320 the other two legs on 737-800s. Aircraft in a good condition. Hot meals served. On all longer routes Shenzhen Airlines also provide mints shortly before landing which helps to overcome the uncomfortable feeling in the ears. In my experience Shenzhen Airlines provides a better level of service than any other Chinese carriers.
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Shenzhen Airlines customer review

SZX/JDZ return. Did the same trip 7 months ago and was put off by average service and an old and dirty 737. Have just completed the same trip and what a turn around. Aircraft spotless with cleaners still scrubbing doors just prior to boarding. Aircrew immaculately dressed groomed and attentive. Meal was hot and tasty. This airline has certainly got its act together and considering they have a monopoly on the route provided a level of service above what I expected.
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Shenzhen Airlines customer review

Shenzhen - XiAn and back. This is the second time I have flown Shenzhen Airlines. The economy class is comfortable. Seat width better than other Chinese carriers. Legspace great for a foreigner. Meals and drinks were adequate. Flight staff friendly and helpful. At least 2 flight attendant's spoke English. Inflight announcements in Chinese and English. Interesting that towards end of flight flight attendants encourage all passengers to do head neck arm and leg exercises. Very happy with service from check-in to disembarkation and will choose Shenzhen airlines again.
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Shenzhen Airlines customer review

PEK to SZX. Check in fast and efficient. Boarding on time but by bus instead of jetway as the aircraft was parked in apron far from terminal which is not good in freezing Beijing weather of about -10 C in the morning. Aircraft 737-900 and clean. Non of two choices of food was so good: boiled rice or noodle with boiled vegetables with no taste or spice - or even salt. Plenty of drinks served two times. Crew very kind and efficient. Arrival on time.
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Shenzhen Airlines customer review

Guanzhou to Guilin. The aircraft was a very clean and new looking Boeing 737-800. The announcements were in Chinese and English. The flight departed and arrived early. Things are changing rapidly in China and standards seem to be rising generally. The snack was uninspired but most UK carriers give nothing on a 45 minute flight.
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Shenzhen Airlines customer review

I flew Shenzhen airliines twice in January and February 2006. The first flight was Nanjing - Shenzhen. The service was adequate though one of the FAs was going so fast with the drinks trolley that she knocked right into me spilling coffee all over my leg ; no apology even though she clearly saw what she had done she just giggled and rushed away. The second flight Shenzhen - Changzhou on an Airbus A320. The flight departed on time and everything was going fine until half way through the flight when the captain announced something in Chinese which caused quite a stir amongst the other passengers (I was the only foreigner). After speaking for maybe 90 seconds in Chinese he simply said "Ladies and Gentlemen we back Shenzhen. Medical Emergency" This seemed odd as we were now far closer to other airports such as Changsha Nanchang Hangzhou Hefei Wuhan etc. than we were to Shenzhen. When we eventually arrived back in Shenzhen there was no rushing to get a sick passenger off the place so it clearly was not a medical emergency. They started to hand out food boxes - some passengers were given two but when it came to the foreigner on the flight - nothing. Meiyou. Sorry. Then another announcement in Chinese and everyone starts to rush off the plane. I ask what the problem and in broken English the answer is "We clean the plane". So after an hour on the tarmac we are told to get back on - once again I ask what the problem was and the answer was they had to clean the plane. I try to get them to elaborate but the FAs English was dreadful. We finally arrived in Changzhou 5 hours late. Shenzhen Airlines are the worst domestic Chinese airline I've flown.
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