"the worst experience"
M Carmali (United Kingdom)
✅ Trip Verified | London to Bangkok via Shenzhen. Pretty much the worst experience I had on a plane. Staff where highly incompetent, flight attendants where unprepared, the seats were extra small, on-board entertainment was a joke, I mean, there where only 4 movies and all Chinese. Try to avoid.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | London to Bangkok via Shenzhen |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"return flight was terrible"
Brian Halpenny (Ireland)
Not Verified | London to Shenzhen. Normally travel to Shenzhen via Hong Kong and was delighted to see this direct route to Shenzhen but unfortunately the return flight was terrible, food terrible, no in flight entertainment, cabin crew English not good enough, first class seating terrible. My thoughts are that Shenzhen airlines are just picking off the local traffic from Hong Kong, if they want to serve the western countries they need to prepare better. Would not recommend this service to anyone, back to Emirates who hold the mark for top class service.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | London to Shenzhen |
Date Flown | March 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"the worst Asian airline"
Mark Petri (Canada)
Not Verified | Hanoi to Shenzhen. This is the worst Asian airline that I have ever flown with. The check-in personnel had almost no English skills. I was charged 75 USD for three kilograms of excess baggage and charged the same amount a second time as I transferred from Shenzhen to Hanoi. No apology or explanation was offered about why I needed to check my baggage out and then in again between the two legs of the journey, even though it was the same airline. We sat on the ground and listened to repetitious safety announcements made by a recording of a pathetic English translator. The scrap of food that was offered was abominable (a cold hot dog on a white bun smothered with ketchup). I would never fly with them again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hanoi to Shenzhen via Quanzhou |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"it was delayed for hours"
S Marsh (Hong Kong)
✅ Trip Verified | Bangkok to Shenzhen. 40 blankets for 120 seats. Get it together. It’s not that difficult to manufacture some blankets. Hair on the seats and dirty windows. On my way to Thailand from Shenzhen, it was delayed for hours and everyone expected that. It’s a sad thing when your airline is known, and expected, to be awful.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Shenzhen |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"smooth and pleasant"
31 reviews Tshung Ching Tay (Malaysia)
✅ Trip Verified | Xian to Xiamen in November 2017. Check in at Xian was hassle free. A320 without personal IFE. A drop down LED monitor is fitted on every subsequent 3 rows. The quality of the flight catering is similar to some other airlines in China, taste is average but the portion was sufficient. To conclude, the flight journey was a smooth and pleasant one.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Xian to Xiamen |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"airline is a real nightmare"
M Schlagwein (Germany)
Not Verified | Guangzhou to Nanjing. I just tried to fly with them. My flight was cancelled without a real reason and the ground staff was the worst I ever experienced. I´ve been told that there is something wrong with my ticket and so they can´t switch me to another flight. Lufthansa confirmed thet everything was fine with my ticket but Shenzhen Air did not accept. Now I try to reach them for weeks without any reaction. This airline is a real nightmare.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Guangzhou to Nanjing |
Date Flown | June 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"first class service was amiable"
10 reviews Weichi Liu (China)
✅ Verified Review | Beijing to Shenzhen on a Boeing 737. First class a total of eight seats, two rows, four groups, the first day of the first class of passengers a total of four people, so each person sitting on the side. Because the narrow body aircraft fly, the seat can not lie flat, but Shenzhen Airlines first class seats are very spacious. The flight attendant who was in charge of first class service was amiable. And the release of meals, but also to ask whether the need for chili sauce, mustard and other side dishes. The seats do not have a screen, but first class passengers can get a Tablet PC, which has movies, TV shows and other entertainment, the headphone jack bad contact, affecting the listening effect. After the arrival of the plane, the crew will maintain the order on board, so that first class passengers first off the plane, I love Shenzhen Airlines, of course, if it can be wide body aircraft like. Service did not say that food can also hope that the food can do better and more refined. Drinks also hope to be more advanced.
Aircraft | Boeing 737 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | Beijing to Shenzhen |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"no signs of priority check-in"
10 reviews Zhang Ming (China)
✅ Verified Review | Shenzhen to Xi'an. It took me 10 minutes to find first class check-in while there was no signs of priority check-in in the terminal, which is quite strange for me while Shenzhen airport is hub airport of Shenzhen Airlines. Check-in and security were efficient. Lounges were comfortable and food tasteful. Flight attendants friendly and attentive. First class seats on this short haul flight was great. Recommended.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | First Class |
Route | Shenzhen to Xi'an |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"impolite to their passengers"
1 reviews H Parlen (Hong Kong)
✅ Verified Review | Shubuling to Shenzhen. However did Star Alliance admit this low quality airline into their more prestigious alliance? The website is absolutely awful in English and in Chinese. After failing to purchase a ticket through their website, I managed to buy one on Ctrip. But then the online check-in did would not work. However the verification function on the Chinese language website reassured me that my ticket did exist. Airport check-in was ok as I was first in line. However then the flight was delayed by an hour, then after boarding an announcement of another half hour, then half an hour later yet another delay. I wondered if it was a ploy to avoid paying compensation and why they just did not let us deplane and wait in the lounge. Being vegetarian I would have needed to pre-order my special meal, but as web check in was not available I was not able to order. The only positive was one very polite and helpful stewardess, whom my translator guessed wanted to please the foreign guest, as the flight crew was otherwise quite impolite to their passengers. In flight entertainment: Heidi, a German language film on a screen too distant to read the subtitles.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Shubuling to Shenzhen |
Date Flown | June 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"never, ever is this flight on time"
Carmen Micle (China)
I use Shenzhen Airlines 2 time per week from Shenzhen to Jinjiang and back. Never, ever is this flight on time. Delay 1 hour, 2 hours, and last monday a delay of 3 hours. How is it possible? And there isn't other choice, this is the only flight available for to go and come back. Maybe this is the reason: only this flight, only this airline and they think they can do what they want.
Type Of Traveller | Business |
Seat Type | First Class |
Route | SZX to JJN |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |