✅ Trip Verified
| Singapore to Shenzen. Our booking this year for our annual trip to destinations in Asia involved a return flight from Maldives to Singapore, Shenzen, and finally LA. The booking did NOT give us any indication that transfer via Shenzen will require an entry visa and complete customs process, immigration control and re-checking in. Shenzen Airlines food is lousy, weird Chinese option that my wife and I did not eat. Entertainment consisted of watching tiny ceiling mounted screens which require everyone to watch the same program which was Chinese material. Business Class seats were the same ones we get for a basic flight from LA say to San Francisco, except this is a five hour flight. Then there was the surprise upon arrival that we are required to have China Visa. We had been told our luggage would go directly to LA and there had been no mention of visa requirements. This involved about a dozen people. Other than the airline person who dumped us off at passport control, nobody spoke English: from the officer who got our passports and disappeared for about 25 minutes, to the immigration office who then stamped my passport and my wife's passport with the wrong sticker (visa is a sticker with name of holder and the name on it must match information on passport's photo page data. So the entire process had to be repeated. This also involved finger printing of all digits, email, US email address and phone number. Then we had to figure out mostly on our own how to get our luggage back, and take it to check in. After check in, we crawled our way to security check in which had a large line. They discovered via electronic transmission from check in area to security screening that there were batteries on our luggage and required us a stop by the inspection area. We had to wait for retrieval of our luggage and someone to inspect it, and that too took about half an hour. The few words they were able to tell us in response to my visible anger was - Sir, you have battery! Battery problem! We dive, we have lighting gear for dives and photography that are too heavy to add to carry on. So they had us empty our luggage to inspect the batteries. By the time we went through a second screening, I was so livid I was yelling at everyone at security. When we were done, we had wasted our 3 hours layover. By then I was so heated and sweaty, the only thing I wanted was to get a shower before our 12 hour flight to LA. Get this I was able to do it because flight was delayed by a.5 hours! So we used our additional time to shower at the business class lounge. Shenzen Airlines lounge had no showers, and the Priority Pass lounge near it had no towels. I showered there and dried myself up with my own polo shirt!