✅ Trip Verified
| I booked Shandong Airlines Xiamen to Chengdu. After booking, I log in to the app self-service check-in every day. The result is not open online check-in. Arrived at the airport at 5:24, the airport self-service machine could not be checked in. I went to the economy class counter. At that time, I showed the L11-L15 counter. I only opened two counters. When I arrived, I told me that I was late. For three minutes, I requested to apply for the check-in. If I didn't, I went to the window. The duty officer told me that I couldn't solve it. I can only refund the ticket or the afternoon flight, and I can't transfer other airline flights. After that, I can still contact the official website. The same answer. Due to urgent circumstances, other airlines will continue to fly to Chengdu and refund the ticket at the Shandong Airlines app. First of all, the Shandong Airlines app can't be unreasonable in advance. The airport self-service check-in is still unable to handle the self-service check-in. The same is the problem of Shandong Airlines or the problem of Xiamen Airlines Airport. No counters were added in the case of a large queue of check-in queues at the counter. In the case of my advance, I was unable to check in the airport and Shandong Airlines. Secondly, why can't I sign another airline, I also proposed that the payment to sign the mountain customer service still refused, during which the airport staff of Shandong Airlines Xiamen told me If you go to Ctrip where you can buy it, you can sign it. Isn't this the overlord clause? For the sake of trust, the official app booking is not as good as the agent? Strictly request to return the ticket price!! After I dialed 12315, the Xiamen Airlines staff told me that they were not prepared to refund my money, and I deleted the app refund application without my consent. I would never choose it again.