Scoot

We flew Scoot Biz from SYD-SIN on 5th of Jan and found it a very comfortable flight. Cabin crew were very friendly and attentive. I read up beforehand on their website that IFE wasn't available on their IPads so I brought my own so that you can just live stream movies from their system. Seats were wide enough and recline was ok for a sleep with very good head rests the only complaint is there is no space between armrests so it's just like in economy where there isn't enough room for your arm and the person next to yours. Only 1 drink and meal included but the beers were reasonably priced at $4 AU but water was expensive at $3AU. Flight was on time and check in a breeze through the dedicated Biz counter. Boarding was good with a separate biz boarding so we were first. Pilot was down to earth and entertaining. It was definitely the most comfortable flight I've had to Singapore and will travel with Scoot again.

We booked tickets from Gold Coast to Bangkok. First flight was 5 hours late meaning we missed our connection in Singapore. Even though we'd booked this as one return flight Scoot considered these to be separate flights therefore the missed connection was our problem not theirs so we had to book a new trip with Tiger to Bangkok as well as losing our prepaid accommodation and having to pay for a night in Singapore. Very little communication or explanation from Scoot no offer of any compensation or even a complimentary bottle of water. Promise of a $30 scoot voucher that never arrived. On our flight home via Singapore from Bangkok our flight was three hours delayed. From Singapore home it was delayed a two hours that turned into about four. My expectations are never very high for a budget flight but no matter how cheap it isn't worth this service.

The cabin crew in Scoot BIZ were rather lacking on the outbound SIN-SYD sector and certainly on a long sector like this. On Scoot you have an entitlement and any additional was going to be chargeable - the meal was small in portion. Check-in counter staff was rude at SYD - my check in baggage was overweight by a couple of kgs but my carry on was very light - they wanted to charge a hefty amount for overweight baggage - or else take it out of your check in and carry with you the end result is still the same weight whether I carried it in my hand baggage or check in. On the return leg no blanket provided - apparently only on out bound leg.

I was also on the Singapore - Coolangatta flight on the 29 January 2013 in Scootbiz and had to pay $12 for a blanket for my 8 year old. This was my second Scoot flight in 10 days and both have been delayed. On the 21st for 5 hours and the most recent flight - 1.5 hours. I understand Scoot is a budget airline but surely basic customer service should still be part of the overall offer. Unfortunately it seems in the airline industry the more you pay for your ticket the better you are treated as a customer.

Singapore to Gold Coast. Unpleasant check in counter in Singapore. Staff was shouting at the customer "this is the business class check in counter!" without checking our tickets when we queue at business check in counter (we have purchased ScootBiz!). Seats hard small (not like Jetstar's business class). Itinerary stated inflight entertainment blanket pillow eye mask food and beverage. After take off nothing was given. When we asked for the blanket and other stuff was told that no longer available. We have to insist these are stated on the itinerary and was only given blanket. When we ask for water was told to pay $3 per bottle. Sent in feedback to customer service with no reply.

My partner flew Scoot on the 21/1 OOL-BKK. Flight was 5 hours late so she missed connecting flight in Singapore she was told she would have to wait 22 hours for the next flight. No refund offered no meal voucher no accommodation and no apology offered. She had to buy a ticket from SNG-BKK with Air Asia.

Booked flight Singapore-Sydney with seat reservation turned up over 2 hours before departure but flight was overbooked. About 30 people couldn't get on the plane (even though most had paid for their seat reservation). Compensation? Nothing. Nobody from Scoot turned up to announce it or help out (staff of Changi airport were helpful though). On the way back the flight was delayed by over 5 hours. Both flights were unacceptable!

Flight from Changi to Sydney now 5 hours late and keeps being shifted backwards. Staff smug and disinterested. Will never fly Scoot again.

Pre-booked and paid for inflight entertainment but this service was not available when I asked after boarding. Now I had to find ways to entertain my kid for 7 hours. Instead of giving me a full cash refund for non- provision of service I was offered a $20 voucher valid until July 2013 for 'additional baggage allowance and meal or to upgrade your seats for your future flight'. I have no plans to travel before then and I definitely unlikely to fly Scoot again! Throughout the 7+ hour flight the call buttons were ringing non-stop making any sleep impossible. The call button is placed right beside the armrest and almost everyone accidentally pressed it. Seats were hard and toilets need more regular cleaning.

Flew SIN to SYD. The only issue is with the timing of departure being so early in the morning but I compensated with the use of the transit lounge. Early Check-in was a positive. Overall the flight was fine for the price paid meal was adequate and seat recline good for a sleep. For price definitely worth it if you don't mind sacrifices.