Scoot

My husband and I travelled to Sydney from Singapore on 9th March 2013 and returned from Sydney to Singapore at 16th March 2013. My expectation was pretty limited. We took a neck pillow and warm clothes to overcome the seat discomfort and temperature issue. We didn't hear any annoying call bells (accidentally pressed) either. Cabin crew were good as well. One disappointment might be the food which was not the dish we selected while buying tickets and also it would be too spicy for some people. Overall journey took 40 minutes more than the scheduled time. When coming back to Singapore the flight was delayed 35 minutes. We were fortunate enough to have no luggage issues.

Flew Scoot from Gold Coast flight on time but the horrible weather on the Gold Coast was lucky to leave on time. Had Scoot through for our onward flight to Bangkok but the transfer lounge was so far away and the queue took too long that it would have been just as quick to go through Immigration and rebook in. Flight to Bangkok was good and on time. We flew back to the Gold Coast with Scoot and the night time flight was good with a bit of extra space not all seats full and I felt comfortable in my seat. Flight was about 20 mins late. So our experience was good and for the money excellent value for a budget airline.

Our initial flight from Bangkok to Singapore was delayed 4 hours. This of course is fine and expected with budget airlines. However we had a connecting flight from Singapore. The staff at Bangkok airport told us that it was ok because the connecting flight would wait for us hence we didn't make any arrangements (eg book a hotel or another flight). However when arriving at Singapore at 2am we were told the flight had left and that we would have to wait until 2am the next morning. We were also told that we had to check in 10 hours before our next flight to guarantee a seat. Ground staff explained if we wanted to we could book another flight and receive a full refund for our Singapore to Sydney leg. Many passengers did and did not receive the refund.

We flew from Tokyo to Taipei Taipei to Singapore and finally Singapore to Sydney. Each flight was terrible with each at least 20mins late. The old re-branded 777 planes are falling apart. The staff were extremely rude and unhelpful. After flying multiple airlines Scoot was by far the worst! Never again. 787 or no 787's the new planes wont fix your poor timing and service.

Recently my wife and seven other members of my family flew from Surfers Paradise to Singapore. The plane was late leaving Australia and on arrival we were to get a connecting flight to Thailand. On arrival and with great difficulty we found out that along 45 other passengers were left stranded in Singapore. We found out this happens quite often. The staff did not want to help us or even discuss the matter. The extra expense burdened on us. Never again will my family travel budget airlines.

Flew Scoot Sydney to Singapore 2pm flight. Checked in at 12 and told flight was delayed 2 hours. Boards showed flight boarding so went to boarding gate only to be told flight was delayed again - no one knew why. 2 hours later we got to board. Sat on the plane for almost an hour before we took off. My first son flew two weeks later - his flight was delayed by an hour - boarding was chaotic whilst every friend and his brother tried to rush onto the plane irrespective of a zone call. My daughter in law flew in last week Friday. Arrival time was 7pm. Looking online we saw the flight was delayed by 2 hours. We arrived at the airport at 9pm - flight board showed arrival as 9.15pm. At 9.30pm arrival time was changed to 10.22pm! Delayed 3.5 hours! Hugely unimpressed with Scoot.

I have flown Scoot with the whole family twice in the past 3 months from Sydney to Singapore and then the reverse. The ground service is poor. Long queues excessively long times to check-in (stood at check-in for 45 mins). On one occasion we arranged for Scoot to have someone assist my non-English speaking cousin to take her through customs and on to the plane. When we got to the airport our assistance had not been assigned. We waited until the queues had vanished from check-in and the counter staff simply ignored us and went on with their other duties. t is impossible to get through to their call centre - they seem to be perpetually experiencing a high volume of calls never mind the time. I've tried calling at around 9pm Sydney time 6am Sydney time and about 2pm Singapore time. Only got through once at the 6am timeslot and only after been put on hold for 45 mins (time by Skype).

ScootBiz from Gold Coast to Singapore return. Dedicated lane for business check-in and express lane through immigration at GC all a bonus. Booked the rear seats in business class and found them very comfortable and better than Jetstar business but not as good as Air Asia X business class. Food was not appealing and very basic but for under $500 dollars one way was not complaining. The staff looked very young and were helpful but not of a standard of usual business class but once again its a low cost airline. I enjoyed a nice sleep travelling in both direction and was very refreshed on landing. Food and drink on plane was expensive especially water. Major complaint was after getting on and off plane before everybody else when collecting bags both times my bags were last to appear on carousel. Long wait and then long wait at immigration.

BKK-SIN. Service staff very slow in handling check in. No premium lane for immigration and no lounge for biz class. My luggage tag was lost by scoot and needed replacement. Onboard head crew asked what meal I would like told her I had pre-ordered my meals but that menu had changed. However I had paid for the premium meal. I requested for the code for inflight entertainment I tried to press the call button but no crew responded the lights were on for an hour. The food was similar to economy class. Seat was slightly bigger. My luggage came out last as there is no priority for biz class passenger.

Flew from Singapore to Sydney on 29/1/13. Check in was slow - one of the ground staff collected our passports and about another 5 people at front of the queue took them back to the counter the person at the counter flipped through the passports put a sticker on the front and then the passports were returned. Yet when our turn came to check in there was no apparent time saving. The check in staff were inappropriately dressed they were indistinguishable from general airport workers. Onboard we had ordered the blanket sets and had to ask 3 times for them although they did apologise when we finally received them. The overhead reading light switches on the arm were very sensitive so that every time you press against the arm the light would come on. The inflight crew were polite and helpful.