Scoot

Travelled Perth to Singapore return. Excellent price for return flights. All aspects of the flight were exceptional - easy and quick check in boarding quick and flight comfortable. All flights on time. Staff very helpful and friendly.

Gold Coast to Singapore December 23rd 2013. Singapore to Gold Coast January 7th 2014. If you want a budget airline with no frills substandard food at premium prices that charges you every time you blink then this airline is for you. I can understand extra for food drinks (even water) entertainment but to charge you for checking in early is a pathetic money grabbing option. Only $5 but no mention of fee at early check-in sign at airport after queuing in line for 20 minutes and many complaints from other passengers a staff member came from behind the counter to tell you of the charge when you are two passengers from the counter and by the time we got to the counter we were only 5 minutes early. However the aircraft was clean seat comfortable (just a little narrow) but plenty of legroom. Will not travel with thrm again if other airlines are available.

Traveled PER-SIN only. The ground staff were nice enough to ask if I wanted a window seat or aisle seat during check in. Boarding went pretty quickly. The crew were helpful with my carry-on luggage on board. There were some problems with the passenger call bell button and it was quite worrying. (Probably just an old aircraft. The seats looked old and dirty but overall very spacious and comfortable. The cabin seemed warm and stuffy throughout the flight though). Safety and budget transportation was definitely the main focus of the airline. In safety aspects the crew did their seatbelt checks after the turbulence announcement and constantly doing toilet-checks and house-keeping often. Announcements by the crew could be improved in terms of clarity audibility and tone of voice. I did not try the inflight entertainment and purchase any meals. But the menu of the inflight meals and the list of inflight entertainment seemed interesting and a bit on the steep side. However definitely use this airline again because of the price and comfort.

SIN-PER-SIN. Both flights were on time we paid to choose our seats (basic ones) and got them. We filled our bottles with water prior to boarding and carried with us some burgers and snacks. Although they announce that food purchased from outside is not allowed to be consumed many people have a bite and no one says anything - I would recommend this option over purchasing the inflight food especially as many people have said that it is not good. We watched our own movies on our iPad so entertainment wasn't an issue either. Safety measures were taken very seriously and the cabin crew were responsive when they were called for. I would definitely recommend this airline it does what it says on the tin and at a very decent price. If you want all the frills and creature comforts beyond a nice seat safety and being on time don't go for it.

Gold Coast - OOL late Nov. If you like eating poor quality food pitiful ground staff and substandard customer service then Scoot is for you! Offered ScootBiz upgrade which supposedly included unlimited drinks during meal service and a blanket. This was not the case and we got nothing but a better seat for our $169! Customer service has done nothing. Boarding took forever as ground staff were incompetent with only one staff member. I understand you get what you pay for but this airline doesn't even offer that! A very low cost airline.

6-10th Jan. PER-SIN-PER. Service in the cabin was non-existent I couldn't get anyone to come to my seat with my service light on for hours I gave up. Both flights there and back were cold particularly the outbound flight. The aircon was broken it was freezing and we weren't offered different seats even though there were many available that were much warmer. Eventually given a free blanket hours later. The sorting out of pre-booked meals is stupid. It takes hours to get all the pre-booked meals delivered and meanwhile there is no service from the cabin crew you cant get a drink or anything until about 2-3 hours into the flight. For these reasons I would only choose to fly Scoot again if the fare is very cheap.

Flew ScootBiz from PER-SIN-PER for a family holiday. After reading other reviews people must realise you get what you pay for! I am 6 ft 5 and found the seats in ScootBiz cabin perfectly comfortable. I have flown Singapore airlines on the same route and yes they are a first class airline no doubt but a fare which cost less than half of what a Singapore Airlines economy seat fare does the issue stops. Food included with the ticket was OK plane was on time and clean. Forget all the other whinging gripes people have if you want an airlines which offers the bare basics but an affordable trip go for Scoot if you need to have your every whim and desire satisfied go with a full service carrier. Will happily fly Scoot again in the future.

Flew ScootBiz: Singapore-Tokyo-Singapore via Taipei. The seats we booked miraculously disappeared on check-in and we had to sit separately on the return journey. The free inflight entertainment in ScootBiz was non-existent and cabin crew said the cabin wifi system wasn't working properly. We won't fly Scoot again and we wouldn't dream of recommending it to anyone.

PER-SIN-PER. The website was difficult to access and understand let alone come to grips with what was on offer. A bad decision was to opt for payment of excess baggage (over 15kg) at the airport which cost $264. Boarding was chaotic the plane eventually departing 35 minutes late. My wife ordered a meal that would not be fit for a dog's consumption mine being a concoction which was barely edible. Onboard in the equivalent of premium economy the seats were sufficiently comfortable for a 5 hour flight but no more. There would appear to be very little the cabin crew knew of basics that is so superbly demonstrated by its parent company. While in Singapore I tried to pay for baggage through the website and only with the assistance of a family member was this achieved after 3 days of trying. The return flight was about 40% capacity and the service was still below average. Duty free shopping was not on a trolley but was available at the rear galley of the plane (no announcement to this effect). I did like the list of passenger seat numbers showing who had ordered food on line - a scrappy piece of cardboard stuck to one of the cupboards. Sure it's a budget airline but all the basics are missing.

Singapore to Perth. Checked in 30 minutes early no problem. Had to remind check in that we had business lounge and asked for process and direction also had to ask for tag for hand luggage as given on previous trip. Lounge which cost extra was operated by SATS comfortable and better than Qantas lounge we used recently. Good food and drink choice massage chair and internet. No loungers or flat chairs. Boarded plane easily not sure if announcer asked Scoot Biz to board but we got on with no issues. Comfort in seats good I would rate cabin and seats as comparable with premium economy as I've travelled business and generally seats are much wider. Service was good with getting water at start of flight and meal promptly after take off. Would be good to get another drink later in flight to make it more biz style. My big issue was with taking my own laptop on and not getting it to work I downloaded at home before going but could not get it working. My advice hire a tablet for $20 or take your own entertainment. It's a shame as this was the only negative of the experience. Flights all good on timings. Overall it's a premium economy seat with a basic economy/ budget service if the comfort of the seat is important to you then worthwhile.