Scoot

My husband and I travelled scootBiz return from Sydney to Singapore. Enjoyed the flights both ways and will certainly travel with them again. We are in our sixties and were pleased to have paid extra for the large black comfortable leather seats plus extra leg room. Found the air conditioning on board a bit cool after returned from temperatures of 38*degrees otherwise great!

Gold Coast Airport to Singapore. My friends had previously travelled on this flight and recommended I purchase the extra "Yellow" Stretch seats from Rows 21-25. Definitely do this! It cost me $66 extra but was it worth it! I'm close to 6 foot tall so the extra legroom was worth it alone. Food wise I played it safe and ordered the Ham/Cheese croissant and that was fine. I agree that a can of coke and small pringles is not the best "health" option but I bought my own food on board and there was no problem with that. Take an empty water bottle to refill. Don't try and take the bottled water through Gold Coast Customs - no go so you'll have to stand there and scull it! Scoot staff were fine and efficient. I can relate to the call button being "dinged" continuously due to the major design flaw of where the button is located on the armrest. All up I paid $745 back in January for this airfare and I am happy to do it again - but only in the yellow seats! The layout is 3-4-3 in economy and there were so mighty "squashed" people in those seats so invest the extra $70 (and hope that no one has the middle seat!). I agree with other reviewers that this section (Rows 21-25) is child-free and feels like your own little section. Gold Coast Airport Customs/Immigration is certainly not set up to cope with 3-4 International flights arriving at the same time definitely a poor "first impression".

Scoot provides all the basics that you need at a very affordable price. No complaints. Service was courteous professional and efficient. Will recommend this to anyone who wants to visit or stopover at Singapore.

We have just returned to Sydney from Singapore after a marvellous three-week holiday flying both ways with Scoot. Being a budget-type airline we had no high expectations and were satisfied with both journeys: Sydney to Singapore and Singapore to Sydney. On our forward journey we had chosen the economy blue seats 38A and 38B - and we had a passenger sitting near us on 38C. Found it very cramped. Decided to upgrade for the return journey to the yellow seats and must say that the extra room was well worth the extra payment. I would travel again with Scoot – next time booking the super economy (yellow) seats. With such low air fares you get what you pay for so we can't whinge about being offered coca cola and pringles as a snack! The meal on the return journey (beef wrap) was a huge improvement on the forward journey which was some sort of very ordinary rice concoction. The staff at every step of the way - from when we checked in until we landed were very efficient and courteous. In recommending this airline I would suggest that potential passengers do a bit of homework beforehand and choose a seat that maximises their comfort. The small cabin directly behind business class (rows 21 to 23) are excellent as it is a small cabin which has been declared "child and baby free" - so no screaming babies directly nearby. Hope this has been helpful.

Our second trip with Scoot to Singapore. One out of Sydney and the latest from the Gold Coast. We aren't exactly the youngest passengers on flights (60's) so the blue seats get a bit (lot) cramped after takeoff plus an hour. This time we splurged and got yellow seats in the back of the plane. Also ordered a meal. Everything worked well and the meals were exactly what is/are required on an 8 hour flight. The small extra cost for the seats was well spent as we were in a bracket of two (window and aisle) and it was only the two of us to sprawl across each other. The cabin crew was/were really good. Spoke good English and didn't seem to be troubled by the usual few fools that adorn every flight! I'd certainly fly Scoot again. Next time to Hong Kong. If I can get a decent Gold Coast to Hong Kong connection. Check-in at the Gold Coast was fast and efficient. Same at Changi. Tip. Take your own Tablet device loaded with your fave TV or Movies. Yep. The battery will expire before the flight lands but by then you will be ready for a few hours of sleep. Also take an empty 500/600ml water bottle on board. Fill it at the water places on the aircraft.

I was scheduled to travel on a non-stop Scoot flight from Singapore to Sydney by Business Class a few days ago. The flight was scheduled to take off from Singapore at 1.45am and arrive into Sydney at 12.40pm. The flight got progressively delayed and finally took off around 5.30am. Then for some unknown reason it stopped in Perth before continuing to Sydney. Finally it landed in Sydney over six hours behind schedule at 7pm. I missed my onward connections to Canberra. So moral of the story is that if you have to reach somewhere on time do not travel by Scoot as they are usually late.

Have flown with Scoot several times and the planes have been on time and arrived early in some occasions all smooth with check in and bag collection as good as any airline I've used for this. Scoot Biz are much better than any standard seat with other airlines. Food is a bit basic but for the same price as the cheapest fare in economy with 38 inch legroom it's with it. The entertainment does not seem to work on my own devices which is probably the only downside. Overall a good service and will keep using if the price is right.

The aircraft was ok and service was almost the same as other budget airlines. However it was delayed 3 hours and 2 hours+ respectively for my 2 flights. I felt uncomfortable that the cabin crew moved my luggage without asking for my consent. The cabin crew are rude they don't give way to passengers when they are selling food and beverages. I stood in the aisle and waited for 10 mins until one moved his cart back a little and I could go back to my seat. Although it is a budget airline they should know we are the customers and they should provide quality service not a budget.

Perth to Singapore - Scootbiz. Overall a good product check in very efficient through dedicated Biz desk young man was very friendly and professional he also mentioned we could board the plane as soon as boarding begins. Unfortunately no option to purchase Business Lounge Access at Perth. Boarding was efficient with a call to all Scoot biz to board at the start excellent much improved on last time. Boarded the cabin to realise there were only 4 people of the 32 seat occupied in the Biz section as always we were greeted warmly when boarding the plane. Drink orders were taken before take off and we were allowed any drink on their menu something not offered on our previous trip so improving all the time opted for Singapore slings we were told we would get these after take off. As with Biz we were provided with a small sealed cup of water like you get in economy take off was earlier than expected which I was impressed with. It was about 30 minutes after we took off when we were provided with our pre ordered meal not bad with small can of pringles and a bottle of pre mixed Singapore sling with a cup of ice overall good for budget maybe disappointing for any other service. Once again we were unable to use the entertainment system this time using a tablet instead of a laptop but once again no luck. We rarely saw the cabin staff and they did not come out and give us the code to access the entertainment. Scoot need to look at this as I don't think I'm the only one to have this issue. My favourite part of the experience is the seat its like premium economy comfortable with 38 inch leg room and 20inch width great for a 5 hour flight. Overall its a Premium economy cabin with a budget service.

PER-SIN. Left on time cabin staff actually very good. This trip was better than some full service airlines. Problem in seat 15 - no overhead bin available due to Emergency oxygen and cabin stores and way the divider is set up also blanks out two other bins. Food was able to be eaten (just) and not worth the cost. Scoot should be taken to task as no android service of any kind. The 777's have a better feel up the front than say A320. Seat comfortable wide and lots of leg room in Biz. Excellent cabin staff. Cabin heat was rather hot announcements very hard to hear and garbled. Rest of the deal not worth the hassle.