Scoot

I booked my first flight ever with Scoot through their app. My flight was from Bangkok to Perth with a layover in Singapore. I did not realize that you had to set preferences for both legs of the flight. I booked 40 kg of luggage, as I was making a move. But apparently, it only booked for Bangkok to Singapore. Why wouldn't I be taking the same amount of luggage for the following flight if that is my final destination? I've never had to book preferences for each leg of a flight. Not to mention when it comes to seating, if you just 'continue' it will automatically pick a seat for you and charge you, you have make sure to uncheck the box if you don't want that absurd charge (that I actually caught on to). Anyway, on the app if you have a layover you have to slide the screen over to set your preferences for the following flights, which I didnt realize, because like I said before I've never had to do that. They could make the app more user friendly by actually guiding you through each flight instead of trying to trick you and making you pay more in the end because you had to book extra luggage after the inital booking. Also, when I called customer service the lady was extremely rude, she kept talking over me while I was trying to explain what happened.

For my first flight with Scoot I decided to stick with a standard seat, and it was pretty decent, certainly more comfortable than most full service airlines. The brand new 787 aircraft was bright and clean, and the flight departed on time and arrived a few minutes early. Inflight wifi was said to be available - but at USD12 for 1 hour I didn't verify. Food was a let-down though - they promote that vegetarian meals are available, but on this flight they were not - not a single hot vegetarian meal available for purchase (unless you could mushroom pot noodles, which I don't). In fact despite a generous menu, only 2 hot meal choices were actually available. I could understand this if the aircraft was on its return leg, but we departed their home port of Singapore for goodness sake.

I had not heard good reviews of Scoot, I was advised that Scoot Biz was more like Premium Economy. My husband and I could not find fault with the flight, we had a meal included and a drink (Singapore sling), which was ok as far as airline food went. If you wanted anything else you paid for it, but that's ok, I knew when I booked. The seats where very comfortable with plenty of room, our 8 hr overnight flight was great, the crew worked very hard, serving the other passengers. Will fly with Scoot again.

It was the our first time travelling on Scoot from Perth to Singapore and return. I had paid extra to select our seats. It was at the boarding gate just before I went to board that I noticed that our boarding tickets had a different seat number to that which I had selected on my original booking. At no time did anyone from Scoot inform me that my original seat selection had been changed. I have personal reasons for wanting to select the seats that I selected (close to the front of the plane, but given seats at the rear of the plane), so was happy to pay extra for this, otherwise I would have not bothered to select the seat option for the booking. Also the flight was delayed by 2 hours. Return fight no better. Boarded plane and was seated only to be told to get off due to plane mechanical issue and wait more than 3 hours for a replacement plane. We have flown with many other budget airlines and never had problems. Based on our experience I cannot recommend Scoot Airlines.

I was flying to Singapore from the Gold Coast. My friend and I had some food with us. My friend is vegan, and there was nothing for her on their menu. A stewardess came up to us after boarding and said that we were not allowed to consume our own food on board, we needed to buy food from them. After a 10-minute discussion she said she would make an exception for us and allow us to eat our food. She also said that it was her job to make us follow such rules. If you want to watch a movie they bring you something like an iPad. They do not have USB sockets to recharge your phone either. What they do have are the staff call buttons and light buttons located where you put your arms, so that you cannot prevent from hitting these buttons unintentionally while sleeping or sitting. As for the food, I had to order some food on the way back. I ordered Beef Casserole for $11. The taste and quality was mediocre.

DMK-SIN was flown using an old B777 aircraft even though SCOOT website listed it as a B787 flight at time of ticket purchase. While the B787 would have been a newer and more comfortable aircraft, I did not mind the equipment change for this short sector. However, the aircraft air-conditioning malfunctioned just before push-back making the cabin hot and stuffy. Despite this, passengers were not allowed to disembark the aircraft while the fault was being fixed. Cabin crew seemed disinterested and appeared disgruntled. It was only after several complaints from passengers did the cabin crew allow passengers onto the jetway. For this, no announcements were made for obvious reasons - the jetway soon became crowded. 6 airport security personnel were brought in. Cups of water were handed out to make the delay more bearable. The aircraft departed about 90 mins late. To add insult to injury, baggage was delayed in Singapore by 2 hours due to lightning risk. No representative from SCOOT was present to provide assistance or updates. Passengers had to wait clueless of how long the delay was going to last. This despite SCOOT extremely steep baggage fees. SCOOT's basement fares translate into rock-bottom service, which can make the experience extremely painful if things don't go as planned.

Delayed 2 hours leaving Sydney due to late inbound arrival, I was able to use my American Express card for Lounge Access which helped. Aircraft 2 months old so very clean. Scootbiz was acceptable for 8 hour flight. The food was ok (upgraded to premium meal). Cabin staff worked hard and were friendly. Would fly Scootbiz again.

Flew NKG-SIN-MLE-SIN-NKG. The airline has good seats compared to other airline. They currently don't have inflight entertainment so you can only read their magazine or do something on your phone to entertain yourself. I didn't purchase food nor drinks but the food and drinks seems expensive even by airport standards. On the way back to Nanjing the flight was delayed for 12 hours due to bad weather. They gave food vouchers for use in Changi Airport. The flights from SIN-MLE-SIN were operated by Tigerair.

Scoot Biz is not business class that's what I learned on the flight to Hong Kong but why? 1) Seats in Scoot Biz are nothing more than cheap Premium Economy seats made out of synthetic leather and plastic. The adjustment of backrest and footrest is very sluggish. 2) Food on my Scoot flight was inadequate, it was like a 1$ meal from Walmart. 3) You don't get pillows and blankets (you buy it). 4) You have no IFE in the whole plane, but the WIFI is very cheap.

First time flying with Scoot's Boeing 787-800. I was surprised that the seat offers good seat pitch and recline even when compared to existing full service airline seats on the Boeing 787. The the light and cabin crew call buttons are a design flaw that Scoot have yet to rectify. Apart from that, flight arrived 15 minutes earlier and the cabin crew were professional and friendly. No doubt that Scoot offers very competitive airfares on this route and the overall experience was positive for an LCC.