Scoot

Hong Kong to Perth via Singapore with Scoot. Was very pleased with the handling of the situation when we missed our flight to Perth after a six hour delay in Hong Kong. Meal vouchers were given and was adequate if eating at the local food hall. As always was wise to take out insurance to cover just this sort of situation as we had to stay a couple of extra nights in Singapore. Would have been nice if we could have had some sort of corporate discount with accommodation. In Singapore Airport getting our bags was another issue. Was delayed for a time and could not find our bags till we started filling a lost and claim form it turned up. All in all an experience, but love Singapore so was not fuzzed by having to stay a couple of extra nights. Happy with the premium economy upgrade on our trip back to Perth.

Give Scoot the Boot - travelled on flight TZ2 - Singapore to Sydney, night flight. The seating layout is not Business Class - more like a bad Premium Economy on any other airline. No leg room when seat in front is pushed back. No blanket, no pillow (this was a night flight). Flight crew had no smiles or personality and barely spoke English. It was a quick flight due to the new Boeing 787 - just 7 hours all up - thank goodness as we could not wait to get off the plane and stretch our legs. Even though the Food was pre-ordered on booking, nothing was served until 3 hours out of Sydney. If you wanted food before then, you had to pay extra for it - drinks too. When food did appear it was terrible quality. The coffee was instant, with powered milk in a polystyrene cup! and last but not least - NO Inflight Entertainment or WIFI connectivity !! Yes - Scoot is the budget arm of Singapore Airlines but, how budget does 'budget Scoot business class' have to get.

2 hours before the flight from Kaohsiung to Singapore, Scoot sent an email saying the flight was delayed until at least the next day and the plane was grounded. They gave no compensation for overnight stay and would only refund the amount of the flight as a Scoot voucher and also would not refund the extras purchased such as business upgrade and checked in baggage.

Seoul Incheon to Singapore via Taipei. Scoot flight was fairly uncomfortable for me both to and fro. The seats were stiff and uncomfortable, there were no meals provided for 8 hour flights, they had to be purchased separately. The flight back from Korea was delayed for 2 hours, everyone who had to detour in Taipei was stuck for 2 hours and this was in the midnight 1-3am. I felt very sorry for a little girl who was extremely tired but since we arrived late from the Korea flight there were no seats left at the waiting area in Taipei so she had to sleep on the ground with her bag under her head. Both times I boarded the flight, both arrived late. No compensation was offered and the pilot claimed it was due to Taipei's runway being closed. Personally, I did not feel that the announcement sounded apologetic, it seemed more like an excuse to me. Afterall, the flight was already an hour late upon arrival in Taipei so clearly whatever the runway issues were the late arrival had nothing to do with it. A more comprehensive view of all the problems with my trip with Scoot. It was booked by my company therefore I was not given the choice to pick. When I checked the itinerary the first thing that alerted me was no 25kg check-in baggage. My boss' secretary booked it and when I asked she mentioned she did not know it was not provided because she assumed that all international flights would include it. Therefore, we had to pay for the baggage which eventually summed up to cost even more than Vietnam Airlines which already included the baggage fees (I did a price comparison on my own). I was sent on a two week business trip which required me to ship a laboratory equipment back. Another problem cropped up when I was supposed to ship the parcel back. I was paged by one of the airline personnel to the boarding gate. She informed me that the parcel has been detained because it does not fit the airline regulations. Firstly, like all the other normal, regular people, I do not read all the airline regulations although I have a rough understanding of what is allowed and what isn't. This knowledge obviously does not comprise of laboratory equipment and other aspects which are uncommon to be brought on board - if there was a problem they should have alerted me during the check-in of my bag, not when I am about to board a plane. The staff then told me I have to leave the equipment behind. She was pretty rude, trying to shove her piece of airline regulation in my face telling me that the specifications for the equipment exceeds those of the airline regulations. I am not Korean and the manufacturer's description were in Korean. I told her to open it and read it herself and I have no problem with that. She told me they already did and I just cannot check this in. She did not give me any solutions to my dilemma. What I got from her was basically, "Miss, the airline does not allow us to take this on board, so please just dump it here and get on your flight." I was obviously very annoyed by this as I had paid for the excess baggage. So I told her if the baggage is now left behind, I should at least be refunded for my baggage fees. She gave me a downright no. There was no effort being put into trying to make the customer happy. She didn't even offer to ask. All in all, no more Scoot for me.

I was surprised by the leg room on budget airline Scoot. It is almost as good as the full service airlines. The plane is new and the seat comfortable. Apart from the lack of a TV screen on the seat back and food service, it almost feel like a full service airline. I did pre-order a beef casserole and it was delicious.

I took the Scott fight from Kaohsiung to Singapore on 15 Oct 2015. This was my second time flying with Scoot. The first time was earlier this year on the SIN-TPE-SIN route. The plane departed on schedule and arrived about 3/4 hour ahead of schedule. Both the ground and air crew were generally polite and friendly. Definitely a more positive experience compared to my previous experience flying with Scoot.

I have flown Scoot 20+ times, initially because of price, but then because of aircraft. However, the more you fly them, the more reasons you have to avoid them. It's not the little things like the cabin call buttons positioned so you cannot avoid pressing them by mistake. It's not the inedible food. No, it's the staff. I flew Scoot within a month of their first flight and they were genuinely trying. Now, they have all become SIA wannabes, following the rules with slavish zeal. I don't mind when there is at least the intention to improve my safety. I got used to being told to put my seat upright when still at 40,000ft, etc. And it is just amusing that none of the staff can pronounce "Let's get outta here", without it sounding like "customers go away". But yesterday, I arrived at DMK airport in Bangkok 56 mins before the departure time to be told, along with a bunch of other disappointed customers, that the check in desk was already closed. No amount of pleading would get the man with the walkie talkie to waver from the script, despite there being plenty of time to clear through. With Bangkok's traffic, I can imagine this is going to happen quite often. This cost me two additional airport taxis, a night in a hotel and a new one-way ticket (with another airline). If I or my luggage don't make a plane, that is my fault, but this case is pure pointless pedantry. I'm sorry Scoot, after using you since the beginning, you have gone too far. I will not be using you again.

We flew to Singapore with Scoot in April this year and were quite happy with the service, comfort and even the food! It's a budget airline and good value. I booked online through Scoot's own website and all prices were quoted in AUD. When we wanted to go to Singapore again next year, I didn't hesitate to book with Scoot once again. Their website now quotes prices in Singapore dollars and the booking process continues in this currency. There now appears to be a myriad of extra charges and fees, which are not quoted on the initial page and were not paid on our previous trip but still cheaper than other airlines. When it comes to paying - beware if you are paying in a currency other than Singapore dollars because the conversion is not calculated properly and is majorly in Scoot's favour. I was charged $42 more than the official conversion rate and when I called Scoot to complain, they didn't want to know! I am now so disappointed in Scoot that I will not be using them again.

Scott from Sydney to Singapore. Boarding was slow and not helped by two passengers who failed to board, but despite this departure was only eight minutes late. I had an aisle seat with a couple next to me in the window and middle seat, so I soon transferred to an empty middle block of three. The seats are narrow - about 43-45cm but having three allowed me to snooze quite comfortably and better than in what is euphemistically called 'business class' with minimal recline and those horrible large non retractable armrests. Why would anyone waste an extra A$200 plus one way for less comfort? Staff were friendly but the design of the light and call buttons (and 'cancel call' button) in the armrest meant they frequently went to seats where passengers had mistakenly pressed it. Which designer thought of this? The meals are horribly expensive and a small icecream (we'd call it a 'buddy' in Australia) was an extortionate A$6. I brought my own water filled at Sydney Airport after passenger screening: a small Evian bottle on board was an outrageous A$4 with no free tap water available. There was an inadequate number of toilets on board (five for about 295 seats in economy class, although there were a total of slightly less than 300 on board including in so-called ScootBiz.) The F and B prices are way above Cebu Pacific. . There is no entertainment on board except for self service. That attracts a charge. We arrived Singapore about three minutes late.

The Boeing 787 was comfortable and clean. Legroom is pretty good for a budget airline. Plane left on time from Perth and return flight from Singapore was about 20 minutes late only due to busy time of day at Changi. Staff were professional and pleasant on both flights. Food is hit and miss depending on what you order. If you want to have a meal it is best to pre-order as the food service is a bit slow, plus they serve all the pre-order meals first. There was no entertainment, (an app like Virgin Australia would be good), so bring your iPad or a good book. $12 USD / hour for wifi service is a bit steep. Have to agree about the service / light button on the armrest, I kept turning it on by accident. The dimmer button for the windows is a great feature. Also refill your empty water bottle in the Changi boarding lounge for the return flight. Overall no worse than other budget airlines, I would fly Scoot again.