Scoot

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 495 reviews
5/10
3 star Skytrax Rating
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9/10

Scoot customer review

(Malaysia)

We flew from Singapore to Sydney in August and had a pleasant flight. Save for the delay in landing due to the Sydney control tower the flight was nice. On the way back from Sydney to Singapore we had a nice trip too. As it is a 400+ passenger 777-200 plane the food served was a bit slow but we had a nice breakfast in Sydney so it was a non issue. There were minor blips like running out of bottled water for sale overall the food selection was nice. More legroom and better choice of food (compared to AirAsiaX). As a point to note we flew KUL-SG-Sydney (using FlyScoot) instead of KUL-Sydney by AirAsiaX. We had time to spare and we have no regrets spending time in Changi before going on FlyScoot to Sydney and back. We will do this again in November 2012.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Scoot customer review

(Singapore)

Took a long week end to fly from Singapore to Gold Coast. Because my companion is a big guy we took one Super Seat and one standard Seat. Both are aisle seats. Turns out there is not much difference. As we departed at 10.30pm we expected to have a nap within the 7-hour flight. Since the plane adopts a 3-4-3 seating plan the aisles are extremely narrow. Every time the trolley came by the flight attendant shoved my arm and woke me up. The passenger next to me was a tall guy whose elbow kept poking my other arm. Despite this we may still fly them again and low price is the main reason.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Scoot customer review

(Australia)

Flew from Gold Coast to Singapore 4 weeks ago business class. Seats were as hard as a rock the food was shocking and there was supposed to be priority boarding! Never happened. I booked Air Asia Business class for return and they were great. Fully reclining seats and priority boarding. It was worth forfeiting the Scoot return fare.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Scoot customer review

(Australia)

SIN-SYD August 2012 dep. SIN 2.10am arr. SYD 11.40am. The most uncomfortable airline seat I've ever experienced - shallow narrow no headrest no lumbar support small pitch. The food was a very small portion so do not purchase a ticket that includes food. FLY/BAG are the only tickets to consider and bring your own food. Call buttons rang constantly throughout the overnight flight due to their location low on armrests and passengers accidentally activating them when moving in the narrow seats. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Scoot customer review

(Australia)

We just flew Gold Coast -Singapore - Gold Coast on Scoot Biz and they would have to be the worst seats in the sky. No foot rest extremely thin and uncomfortable. Scoot have missed a golden opportunity to snatch market share from Air Asia who have flat bed seats in Biz. Feedback from other passengers was identical to ours in that they won't fly them again unless seating improves dramatically.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Scoot customer review

(Singapore)

SIN-BKK-SIN. Easy to see why Scoot is the preferred LCC for this route. Large B777-200 with 31' pitch vs other LCC's A320 with 29' pitch. However on medium haul flight much prefer Jetstar's A330 which offer same pitch but with head rest and personnel screen on each seats. But will definitely use them again if price is right. Just remember to bring my own pillow as I find the seat hard and uncomfortable without the head rest.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Thailand)

Flew ScootBiz BKK to SYD with change of plane in SIN as an experiment to see what this airline is like even though I had other options. For budget airlines the seats were actually quite good food not so bad but the flight attendants were extremely good. Nuisance to have retrieve luggage in SIN and check-in again but SIN excellent airport so not a problem. Had it been BKK or most other airports I would not agree to fly with an airline where one has to retrieve luggage and check in again on the same airline.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Scoot customer review

(Australia)

We flew last week and upgraded to the premium seats with additional legroom. The seats were immediately behind business class with lots of legroom - in front of the wing and therefore quieter. The seats were quite comfortable. The plane had arrived 20 mins late and left 30 mins late - about 15 mins was made up on the flight. The return flight left on time and arrived early. Food was not very exciting airline fare. A welcome change from the usual much more expensive flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Scoot customer review

(Australia)

Sydney to Singapore. We had seats 21 DEFG which are the bulk head row seats which we found very good. We had plenty of legroom but bear in mind that the armrest are fixed. Seats on the day flight over were fine coming home on the night flight they were not very comfortable for sleeping quite tight and don't recline far but didn't expect much. The food was awful I wouldn't bother pre-purchasing just bring some snacks. The service was friendly but a little slow. For a LCC I found them really good and for less than half the price really great value. We departed and landed on time had no real issues with anything I would use them again but would certainly aim to get the bulk head row again or at least the super seats - normal seats looked really uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Scoot customer review

(Australia)

Very uncomfortable seats hard narrow and without proper neck support as you find on Jetstar. Though the pitch is okay the placement of the seat supports meant that I felt cramped at the window seat. I emerged off my flights feeling stiff and sore. I missed the moving map as there are no cabin screens. Issues with inadvertent pressing of call buttons mean that they are often ignored by staff even when required. Attendants seemed helpful but difficult to hear and understand over the cabin noise. No online check in and lack of early check at the desk is inconvenient when departing from Changi to Sydney at 2 am as you can't use all Changi's wonderful airside facilities. Much preferred Jetstar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no