Scoot

✅ Verified Review | Singapore to Perth. The flight was delayed repeatedly and we were informed after we arrived at the airport. The baggage drop-off queue was about 100 persons long since there was only 1 staff-person attending that took 45 minutes of waiting which makes a mockery of doing on-line check-in. The cabin crew spoke poor and heavily accented English even for crucial announcements, and seemed flustered all the time - as when asked any question. They did nothing to stop a parent allowing a child to play with balloons which burst periodically sounding like a gun-shot. Nor did they stop another woman watching a kung-fu movie on her tablet computer without head-phones. By the time one adds the check-in luggage, meals and seat selection, the ticket costs as much as an SIA flight if booked a little earlier. Since they do not have the same facility to check luggage through to a connecting flight, one has to have the expense and inconvenience of entering a transit country immigration-wise just to collect luggage and check it in again when the other airline commenced check-in many hours later. So the parent company gets almost the same fare for an airline operating much cheaper and so makes a greater profit! Seems like the reason for having Scoot is to run it so poorly is to make SIA look better by contrast, and convince passengers pay the slightly higher fare. In compensation for the flight delay Scoot offered a trifling voucher to use on another flight in the near future - a highly unlikely scenario for most.

✅ Verified Review | Singapore to Sydney. I will definitely fly with Scoot again. A last-minute booking, only S$220, excellent plane. Although a 'budget' airline, many other airlines could learn from this company. The plane is very suitable for long haul. I did not purchase the food options so cannot comment about them. The plane was not full so there was plenty of space; however, even if the plane was full I believe that I would have had a comfortable flight.

✅ Verified Review | Gold Coast to Bangkok via Singapore with Scoot. In March 2016 I booked a return fare to Bangkok for myself and my wife for a Scoot flight in October 2016. I received an email from Scoot around September changing the return date from 30/10/16 to 1/11/16. Unfortunately as a result I was unable to take the booking. The email from Scoot advised that they would refund the return trip cost. I have called them twice for the refund, each time taking at least 15-20 minutes to get through to their Philippine call centre. But still no refund. I am a frequent flyer member with Singapore Airlines and have flown with them often, found them so efficient. How can you associate themselves with Scoot, It brings them down.

My Scoot flight from Melbourne to Singapore was originally supposed to fly around 12pm but the night before our flight the airline e-mailed me that my flight has been rescheduled to depart around 9pm and land at 1am, but our flight landed around 2am. We have been waiting nearly for an hour to check in as the queue was extremely long. The aircraft was clean, nice legroom and a comfortable seat. Good Wi-fi connectivity, nice merchandisers and adequate staff service. Poor F&B because they gave us the wrong order and we were not allowed to choose our drinks so they gave us coke. As we touched down in Singapore, I went to the conveyor belt and found that the wheel of my Rimowa broke. We immediately went to the lost and found and the staff said that it's Scoot's policy that they are not responsible for any damage. Overall the service is good but the time management and the handling is poor.

✅ Verified Review | Flew back from Amritsar to Singapore on 19th September. Scoot system was down at the airport and they said they had no proof to verify if we had prebooked luggage. We have stopped printing our tickets and our phone was dead. Check In staff then said to pay for the 30 kilos as excess luggage and claim refund in Singapore which did not make sense. As system was down, we waited 2 hours in the line while they manually wrote boarding passes. When we finally boarded, my sister felt sick and wanted to use to toilet. The staff said she was not allowed to as they were doing a physical headcount. I then asked them if I could purchase water for my sister and they said they will not begin selling till the plane took off. I wrote to Scoot and all I got was the usual "Apologise for the inconvenience caused" answer with no reason why passengers were treated so inhumanely.

$500 round trip from Tokyo to Taipei for a family of four, was a steal and at the same time, too good to be true, we found out the hard way. Service on the plane was decent, attendants treated us with good manners and respect, responded to requests promptly, and was generally very accommodating to the passengers. Plane delayed for 8 hrs at Narita, since Scoot didn't have arrangements with other airlines and we didn't receive the notification email before arriving, we had to sit at the check-in area for 4 hours before being allowed to go through security where we spent an additional 5 hours. Flight was scheduled for 7pm departure but by 6:45pm, the plane was nowhere to be seen, they change the departure time at 7pm, very poorly communicated. Meal vouchers were provided, which was a slight plus. Because Scoot uses one plane to fly through 4 different routes (Brisbane to Tokyo to Taipei to Singapore), delays at any of the locations would cause delays to all rest. On top of that, with the tight turnaround schedule, they had no time to clean the planes. The bathrooms were disgusting. The plane seats were dirty, not exactly the new plane they had advertised. Greediness also comes to mind looking at how much they charged for water/drinks along with their policy of no food on-board. Carry-on luggage policy is what I had serious issues with. We carried on the same amount of luggage arriving to Taiwan as we did departing but we were told we needed to keep the carry-on weight at 10kg and below for each. Why wasn't this policy enforced from Tokyo to Taipei? Instead of taking everything out of our carry-on, we decided to check our luggage instead but then had to pay $20 per kg after 20kg, so additional $200 was paid for carry-on. To make it more infuriating, the overhead bins were empty on the plane, which means, they forced most passengers to check their carry-on. Seating, coming back from Taiwan, for our family of 4, 2 adults two kids 3 and 5, they decided to separate us and had us in different rows on different sides of the plane. Had the plane been completely booked, we would've been fine with it but there were at least 30+ seats available next to each other by the time we departed. Mind-boggling to us and we just didn't understand why we were placed in different sections of the plane by the check-in agents.

Overall excellent service from Scoot, however disappointment arose due to the late arrival of the aircraft outbound from Singapore, causing a knock on effect for the inbound/return flight from Sydney. However the crew managed the delay very efficiently and well. Cabin attendants were friendly, highly attentive and warm, with a Singapore Airlines-esque manner/aporoach in their service, procedure and announcements. Seats were uncomfortable with the lowest version of economy class, lacking headrests. Inflight meals were tasty, healthy and fresh but not so filling for an 8 hour flight. Inflight entertainment choices were very limited and not worth its price value.

✅ Verified Review | Taipei to Singapore with Scoot. I paid extra for 50% more leg room with my wife, but was allocated 2 seats (6J/K) with faulty meal trays. Mine was labeled with a sticker that sealed the cover of the tray, while my wife's seat had a slanting tray. I alerted the stewardess about the problem before the plane took off, but no action was taken. When the meals were served, the stewardess didn't know what to do. After a few mins, she came back and asked me to have my meal at the biz class seat while my wife was unattended. She was holding on to the food all the time until I finished eating. She was then asked to go over to biz class to have her meal. My wife was very furious with such arrangement and refused to eat and requested for a refund for the service paid but not delivered. 2 more stewardess came and said there is no refund policy. This is the worse experience I have with any airline. If the seats are faulty, Scoot should not charge extra for the 2 seats. My journey was ruined by the poor service.

✅ Verified Review | Singapore to Taipei. My First trip on Scoot. Changed boarding gate at the last minute. Late departure (1.55am instead of 12.45am) Flight delayed (landed at 6.10am instead of 5.40am - usual landing not later than 5.15am). Took more than 20 minutes to exit from the aircraft (Row 43) due to the delay, I missed my 8.00am train from Taipei Main Station to Hualien.

Singapore to Perth and impressed. The flight was delayed a little but left not too far behind time and was only 20 minutes late into Perth. The seat in Scootbiz (4A/C) was equal to Qantas domestic business class less the seatback video which Qantas has on most services. We had a drink and meal included in the price and the service wasn't that far off a legacy carrier. For the just under five hours run down to Perth, Scootbiz, at a third of the price of Qantas, wasn't too far off the pace. Service was very good from a hard working crew and while it wasn't what we'd experienced in Business with Qatar Airways on the four previous legs, it was a fraction of the price. Very professional service for the price.