Scoot

✅ Trip Verified | Bangkok to Tokyo. Most horrible airline, worst customer service. Tried to pay my baggage online and the web page wasn’t working properly. They charge me almost $80 when I checked in, none of the people working in the counter were able to facilitate the way of payment. Flying with this airline is as nasty as flying with Spirit, RyanAir etc. They will have you pay in any way they will find. Will never fly with this company again.

✅ Trip Verified | Singapore to Taipei on a narrow body aircraft. We did not opt for food, in flight entertainment or checked in baggage. The seats were acceptable but the leg space was rather narrow. The toilets are clean but just that since it is a smaller airplane there are few cubicles and we had to wait. On the return journey, we sat on a wide body (2 aisle) plane, leg space was better, there were more toilets and cabin crew were attentive. In general, the staff are polite and ready to help. The airline is alright for a budget airline. A tip when booking flights is to wait for the price drop and get notified,

✅ Trip Verified | Singapore to Melbourne. For the price it is excellent no frills, just pay for services that you require. Ensure you have a embossed credit / debit card, or take cash. Singaporean visa / master cards not accepted in flight unless they are embossed. Some staff wont take your card, but explain to them, and try - it works. Overnight flights can get cold so take a blanket, or buy on-board. And if you are leaving any airport other than Singapore, pay the extra for priority check in. well worth it!

✅ Trip Verified | Sydney to Athens via Singapore. It's just a shame. The first flight was delayed 30 mins before boarding ("because they were cleaning the plane") and then, once we all had boarded, around 50 more minutes without any explanation. On the second flight we landed more than one hour later. I think it's crazy that they don't provide you even a bottle of water. You are stuck there easily for 12 hours and you don't get anything. Even if it's a low cost company you are still paying! I tried to buy some food and they don't accept debit cards so I didn't drink or eat from Singapore to Athens. Of course they don't have screens for entertainment. The air conditioning was crazy freezing. Many people complained (an old guy had a huge argument with one member of the crew). Conclusion: pay a bit more and be treated as a human.

✅ Trip Verified | I flew from Singapore Changi to Sydney on 12/2/18. What a mistake. The queue at Changi was horrendous - we waited 2-3 hours with minimal desks open and like a cattle market. The plane was basic, no screens, no ability to purchase wifi on computer - but you'd forgive this as it's budget. But stocking enough food for the flight is basic, and did not happen. Landed at Sydney and my luggage did not come. 5 other people were affected. It's a direct flight, how do you lose luggage? They made me a property irregularity sheet (with no reference number) and simply said wait till we contact you. I had no clothes, no belongings for 3 days. You ring the customer services and you can't get through, if you do they cut you off (happened twice) because they can't be bothered or may be they are trained to do it. They eventually returned me my luggage but no offer of compensation, nothing.

✅ Trip Verified | Flew Scoot from Nanjing to Singapore. It is important that anyone planning to fly with Scoot, has to take note that you don't need to purchase premium seats because they can be changed without your knowledge. Assigned other premium seat as a result. Scoot uses its Condition of Carriage as an agreement that they can change your seat without prior notice. If you want premium seat, you can always do an upgrade onboard the aircraft. There have been many cases against Scoot and majority lost their fight, therefore their Condition of Carriage can be use as a mean to exploit customer expectation.

✅ Trip Verified | Flew Scoot from Singapore to Hanoi. My visa had the wrong dates and I was not going to be allowed on the plane to Hanoi. The check-in agent told me a customer had a similar situation last month and was able to secure a visa letter online quickly but it cost a bomb. I searched it online and was able to secure a new visa within 15 minutes and was able to make my flight! Without that agent's suggestion I would not have had my weekend break in Hanoi! Thanks so much for the extra service.

✅ Trip Verified | Flew Scoot from Singapore to Krabi. The departure gate kept on changing, and when I finally found the correct one it said Ho Chi Min City on the Gate display. This was not corrected till departure and caused lots of confusion. Flight delayed by an hour, no explanation given. No announcements were made, so everyone had to guess when boarding starts. The plane was an ex Tiger Air plane, rather worn and dated looking. The food and drinks were highly overpriced in comparison to Air Asia. The 'hip and young' image Scoot tries to give itself looks rather tacky and fake to me. It’s a budget carrier well below it’s competitors.

✅ Trip Verified | Phuket to Perth via Singapore. This was my first and last flight with Scoot. I was ill in Thailand and needed to return home early. I tried to change my flights at Phuket airport but Scoot staff were not interested and there was no manager available . They gave me a phone number to ring - no answer. They gave me another 2 numbers to ring - again no answer. The email address for Scoot did not work either - takes up to 10 days to answer. The next day, Scoot charged me 3 times the amount I paid for the flight home . So in addition to the flight which I did not use (7,880 bahts) , I was charged 23,700 bahts for the early flight home. This amounted to 31,500 bahts or AUS$1,278 for a one way flight to Perth from Phuket. Do not use this airline if you need to change flights. Avoid at all costs. I regret ever using them and never will again.

✅ Trip Verified | Phuket to Singapore. Booked flights online for me and my girlfriend. When we checked in at the airport 2h30 mins before, Scoot had split us at 2 different parts of the plane. No reason given and despite showing the booking, nothing done (flight full). They wanted to have a printed itinerary. Great example of how clueless Scoot can be with their customers, there are way too many other cheap airlines in SEA to avoid them. I don't see any added value to picking them and I do travel regularly.