✅ Trip Verified
| Singapore to Athens. I initially planned for a connecting flight 2 with a layover duration of 2 hours. Scoot however, revised their schedule a couple of weeks before my flight, reducing my layover time by 20 minutes. On the flight day, we saw that the flight was re-timed. We went to the check in counter to entire, but the counter staff were not even aware that the flight was re-timed. They checked and advised us that the flight departure time will be delayed by 2 hours, but the arrival time will remain the same, which is ridiculous. We went through the customs and went straight to the gate. The gate did not even display the updated flight time. There was no communication to the passengers, all waiting in vain and frustrated. No customer service representative came to address the issue. We called up the call center, which was outsourced, and they too, have no idea that the flight was re-timed. We went to confirm with the lounge staff, who advised us there was in fact a delay of 2 hours, arrival time will be delayed by another 2 hours too. We understand that the delay was due to the earlier flight being delayed, because they were waiting for 8 passengers who were performing their transit. In other words, Scoot opted to delay a whole plane full of passengers, just to accommodate to the 8 people. Very poor decision making and management on Scoot's behalf. While we were on the plane but yet to depart, the plane was being delayed for another hour. We understand that this was due to accommodating to the request of a single passenger who decided to disembark and then changed his mind to reembark again. This decision, again, costed the whole plane full of passengers another hour, just for the sake of a single passenger. We were seeking updates from the stewardess during the delay, but she does not have any clue as to what is happening, and she had this irritating habit of touching her hair once every 10 seconds or so. I missed my connecting flight eventually, and had to book another connecting flight. I wrote in to Scoot for the compensation. Their customer support team is outsourced, and have no clue that the flight was delayed. They kept insisting that the flight delay was less than 3 hours, until I requested them to show me the actual departure time and actual arrival time, versus the scheduled departure and arrival time. They kept replying with copy-and-pasted templates which added to my frustration. They have this "promise to you" page on their website which says that they will compensate with a travel voucher for any delay more than 3 hours. It has been more than a month since I raised this claim and till now, it has not been resolved. The issue being transferred from one customer service officer to another. Not too sure if they even intend to deliver this promise that they state on their website. Comprehensive travel insurance does not cover delay of less than 6 hours, but their customer service officer kept asking me to check with the insurance company for compensation. Scoot is an irresponsible airline, with poor customer service. With so many of Scoot's recent delays in the news, now I understand, this is of no surprise. Do avoid at all costs.