✅ Trip Verified
| Gold Coast to Bangkok via Singapore. To Scoot or not to Scoot In just one single trip I have come to the following conclusion about Scoot. There is inconsistency in the way they treat seat luggage allowance wise at different airports which cost us a lot. The web portal crashed multiple times when I tried to book luggage ... in the crash dump it said that they had "been informed" ... right. Maybe if the portal had worked I could have paid $105 return for luggage for my son as well instead of the total of $540. The air hostesses seems to look down on people, at least my wife who is kindness incarnated. The air hostesses seemed to have no information on extra seats and who is entitled to use them. The air hostesses apparently just assumed that we were getting off in Singapore .... the way they handled the stroller part in the story border lines theft of $400 in my books. It was only that I broke a massive sweat to "pull it from the dumpster" that I got my property back. The people in service phone has no clue about prices of luggage, again it seems this case falls out of their flow chart. The customer support does not respond, responds consistently only after the 10 days probably to wear you down and will apparently try and make you give up by death by paragraphs ... but I can read and this has become a matter of principle for me. The main issue was the the fact that we got trapped on the return to Gold Coast with luggage conditions that were suddenly different in Bangkok than in Gold Coast. This cost us A$300 extra but even though thats a lot of money, there is a certain amount of unfairness to it which is why I am making my voice heard. I have written to Scoot regarding the excess luggage and waited the 10 days without a reply from them. Then I wrote again and have waited another 10 days without hearing anything. But then I heard from them with the following message: "Our record shows that you have purchased an extra seat for your infant, however, infants are not considered as a full paying passenger. You may refer to our Conditions of Carriage 3.3 regarding infant passenger." In fact under baggage allowance it says "Infants not occupying a seat have no Checked Baggage allowance" which must mean that our son, since he occupied a seat either had a checked baggage allowance or at least was allowed to have one. So, they seem they will do anything to deflect. I have written to them with this argument. And they replied back that they have considered it and that infants occupying a seat still cannot have Checked Baggage allowance.