✅ Trip Verified
| I recently booked and flew Scoot and had unbelievably poor service. Having booked and paid for my ticket several months in advance, I was most surprised to receive an email about two weeks out from my flight advising that my sector from Singapore to Melbourne had been replaced by a Singapore Airlines charter. The email contained several links for various responses. As I had booked and paid for an extended legroom seat to mitigate a back complaint that I suffer from, I was concerned when I read that all pre-booked anything such as seats, meals or other services had simply been cancelled. When I tried contacting Scoot, none of the links worked. I tried emailing on several occasions, but all my inquiries went unanswered. I eventually tracked down some phone numbers to their call centre, but all my calls went unanswered. When I eventually arrived in Singapore from Europe, I finally had success on the day before the flight from Singapore to Melbourne and managed to get through on a local number. I was then informed that the Scoot call centre had no ‘visibility’ of the flight and could not provide any assistance, despite being the same call centre to contact that had been mentioned in the original flight cancellation email. When I got to the airport, I found that I was going to be jammed into a middle seat in economy class. Apparently, the extended leg room seats had been auctioned off and as I hadn’t been able to make contact, I missed any opportunity to make representation to secure the seat that I had already booked and paid for! After a lengthy stoush at the counter where I had to be quite assertive to achieve an audience with a supervisor, I was finally successful in at least getting an aisle seat. Clearly, they were not happy with being taken to task as on the trip home the cabin crew made sure that any part of my body (I am 6’3”) that slightly protruded into the aisle was deliberately bumped as they went past. They were rude and aggressive when I protested their actions. When I left the aircraft, I was in considerable pain from the cramped seating I had endured and required pain killers for the next two days. My recommendation: under no circumstances fly Scoot as they do not provide the flights or seats that they advertise, have no empathy for customer health needs, are deceptive, mendacious, rude, aggressive and clearly have no interest or intention of providing any reasonable level of customer support or service. Despite their written assurance that I will receive a refund for the seat that I paid for, to date I have not received a cent, so add dishonest to the list as well.