✅ Trip Verified
| Bangkok to Osaka. First flights on Scoot in their ScootBiz cabin, which is misleading as it is very much a premium economy product. On balance it was a good experience, and in line with my expectations. Both flights were punctual, check in and boarding were reasonably efficient (you'd expect such at KIX, less so at DMK, but both were good). I was quite impressed with the cabin crews - they were very professional, warm and efficient. Seats were comfortable enough, although don;t expect lie flat, just a bit more recline. The only real negatives were 1) quirky IFE which runs on your laptop, tablet or phone - despite multiple downloads of plugins, flash players, etc I encountered compatibility problems throughout with hardware, browsers, etc and ultimately just gave up - this is far harder and more complicated than it should be, 2) on the outbound flight DMK-KIX the biz cabin was filled with babies and infants (due to school holidays in SG and MY I am guessing). I actually had a mum with lap child in the seat next to me and there is no way the child was under two years old (ie - needs a ticket). With all of the crying/screaming, etc I voluntary downgraded to the economy 'quiet zone', where the crew gave me a full row to myself - felt it was the right decision and appreciate the crew's assistance in ensuring my comfort. It is ironic though that Scoot charges more for economy passengers to sit in a quiet zone, yet offers no comparable alternative for biz passengers who are paying more money for their seat - this makes no sense to me, and 3) the whole idea of paying for in seat power (economy only) is another example of the pay for play model of low cost carriers, and suspect will be more broadly adapted by competitors. To summarise, the experience was good, not great, but acceptable. One additional insight re AirAsia X, Jetstar and Scoot long haul - Jetstar and Scoot are very similar experiences (both Dreamlines with 2-3-2 configuration with limited recline - Air Asia X the better product due to their flat bed offering on the less attractive A330.