Scoot

✅ Trip Verified | I found flying on a Boeing 787 on Scoot is very similar to full service airlines in terms of seat width and legroom. Cabin crew were friendly. Love the cabin lighting and relaxing ambience. Toilets are kept clean throughout the flight. Brought my own neck pillow, a bottle of water and a sandwich. Scoot offer great value.

Not Verified | Scoot is the worst airline ever. It rivals Frontier and Spirit in the US. It even looks like Spirit as both airlines are that ugly banana yellow color. First, their website showed the flight as sold out, but I was able to book online, but they charge you an extra fee to book online. Yes, this company charges extra just to sell you a ticket. Then the flight was very late. We didn't board until after the official cut off time for boarding had actually passed. Once onboard, the flight attendants were rude and curt. Then, they couldn't get the plane off the ground, so on top of being 30 minutes late, they couldn't take off for nearly another hour. So the plane finally took off well over an hour late. Most ridiculous, was that the seat next to me was empty, and I set my jacket on that seat. The flight attendant made me remove my jacket from the seat for takeoff, and also remove my headphones. No US carrier makes you remove your headphones for takeoff. Is this an Asian thing, or are they that challenged that they think that is an effective safety measure. Lastly, this seat is so uncomfortable, it is curved so much my spine feels like it is doing the Cow yoga pose. This is a terrible airline and I would never fly it again. I feel like I did the one time I flew Spirit in the US. I feel dirty, abused, and like a worse human being because of the experience.

✅ Trip Verified | Would not recommend this airline. I had a terrible experience with them flying to Indonesia last year. I was told by a friend that they are terrible on route to New Zealand. Now I booked again from Athens to Berlin because it was the only flight for the times I needed. They were absolutely terrible. They have silly policies enforced by incredibly rude and unhelpful flight attendants that definitely do not put the customer first. Seat comfort is awful if you're a little taller than average, especially for a long flight. Lots of additional charges and lots of annoying rules make this flight more frustrating. No online check in was possible, so needed to be even earlier for a 8am flight. I will never book with them again.

Not Verified | I flew Scoot from Singapore to Seoul Incheon and I asked for water. They gave me a small cup of water and wanted to charge me $3 SGD for that because it was hot water and so I thought $3 is a bit overpriced for a cup of water not even bottled water. They wanted to charge me $9 for the USB charging port underneath my seat. I took another budget airline back T'Way and they offered free charging usb on their seats. Budget airline this kind of service ok but very money minded for everything. Everything add up don't really become so "budget airline" coming from being the sister of Singapore Airlines very disappointing. Seats were not spacious, leg room is ok, I couldn't put my arm on the arm rest because my neighbour and my seats were very close

Not Verified | We took flight TR809 from Tokyo to Singapore. The cabin crew were fantastic and attentive. I did notice that the cabin luggage compartment was covered with a layer of dust. In the aircon vent, you could also see stains. There was a delay landing into Singapore because of busy traffic but we couldn't hear the pilot's announcement. It would be good if they could increase the volume for the pilot's announcement. Because we could not land in Singapore on time, the aircraft went in circles for nearly an hour.

✅ Trip Verified | Horrible Experience. Flight got delayed 2 hours with 2 very rude and unprofessional cabin crews that is finding faults unnecessary and made wrongly accusation. Will never choose this airline.

✅ Trip Verified | Luggage service is terrible. Both ways I lost luggage at destination and the guy just say its because flight is full so they cannot bring all the luggage.

✅ Trip Verified | Ridiculously unfair fare rules which is not cost-effective for passengers to make any flight amendment. I requested to change to an earlier flight with the same departure date yet was appalled by the ridiculous charges which is equivalent to a return ticket for the same route, making it ridiculously cost-ineffective to make any changes to my booking. The airline has a strict "no-waiver" policy which is out to "eat" (take advantage of) customers, Scoot is an airline which does not put customer first, and is just a very unempathetic business which fare rules are outright unreasonable. The customer service support is terrible as they would dismiss your emails and do not give a dam about your urgent email request. The hotline staff are reluctant to go the extra mile by escalating your request to the management for serious consideration. They do not care about the passengers satisfaction. I would not recommend this low cost carrier Scoot to anyone. I highly urge the public that they should not choose this airline if they foresee any possible changes to their flight schedule, and I would strongly advice you to book with a full-cost carrier. The pilots are not skilled, always a hard landing, bad at managing turbulence, super bumpy flight all the time. Air stewardess are unprofessional and not service-oriented, reluctant to help passengers with putting their luggage in the overhead cabin. The cabin toilets are poorly maintained, super dirty and gross. The seats are dirty, uncomfortable, poor support for the back. Overpriced food and drinks.

✅ Trip Verified | Worst low-cost airline I have ever experienced. No complimentary meal or free water. Prepaid wifi did not work on either flight. Airline staff asked customers to remove headphones for landing and take off, not just for safety briefings. My flight was delayed with no email or text message notification. After the delay, there was a further 30 minute delay to board the aircraft. I wouldn't recommend this airline.

Not Verified | I had a very rude experience with the flight attendants. I have toddler who kept crying when one of the senior attendants kept asking us to sit on her seat as we are going to land soon. I'm trying to seeking her understanding as we are trying to pacify her, but instead of offering help or give us time she kept saying that the flight will be hold for a while if I didn't manage to put my toddler to sit, she will report to the captain and the whole flight will be delayed because of us. Scoot has teach their crew and attendants airlines to have compassionate and understanding.