Scoot

Not Verified | Worst experience ever. Our flight was delayed at check-in. No reason given. No information on how we will be accommodated when we miss our connecting flight. Staff were terrible. My flight experience was terrible.

✅ Trip Verified | Flight Attendants were good but their guest experience / customer service team is horrible. Long wait time and generic responses and lack of empathy, Being in customer service, emotional intelligence is important. Another thing to note - if they offer you travel vouchers due to flight cancellations or rescheduling, BE Careful. They misrepresented by not telling me full info when I opted for voucher and when I tried to redeem a $20 meal, they took my flight amount.

✅ Trip Verified | Scoot is not the airline for those who has mobility issues and needs a wheel chair. They made me wait forever, because i did not want to miss my flight, i had to walk to the far away gate.

Not Verified | I've flown Scoot several times and they've been okay but on this flight, I noticed something was wrong with my seat as we were taking off. When we were airborne, I got up to check it out. The seat was broken, the seat cushion not attached to anything and moving freely. I called the cabin attendant and she said she'd talk to her supervisor. She came back with one of their packaged blankets (more like a thin polyester sheet) and said I could use it as a cushion! Because the plane was full, they couldn't reseat me (there were seats in the Scoot Plus section) and the crew insisted that I sit on the broken seat for the entire flight. They had no interest in resolving the problem, just kept asking me what they should do! The cabin attendant ended up forcing a man to swap seats with me. Not really a good solution! Other than that, the flight was on time and no other problems.

✅ Trip Verified | The flight was retimed and delayed by 3 hours, and not reflected onto FlightStatus or any other online flight tracking platform. The ground staff said that they will not update the feeds. My delay benefits for lounge access is automatically processed when delays are reflected on FlightStatus. I’m now waiting in the airport for the past 3 hours, with another 3 to go before my flight. My flight from Singapore to Perth was also delayed by 3 hours, of which 2 was spent in the cabin, on the ground, as staff tried to remove luggage of non-flying passengers who likely abandoned plans due to the flight delay. The flight crew made no attempt to explain the delay properly for the entire duration, leaving quite a number of passengers frustrated. If Scoot was a responsible operator, they should have timed their flights more properly and accurately. I will steer clear of Scoot in the future.

Not Verified | This review refers to the flight with Scoot from Berlin to Bali (via Singapore) and the corresponding return flight a few weeks later. The points apply to all legs of the journey, although the long haul Berlin-Singapore and back is clearly more significant and determines the rating. Scoot advertises itself as the small subsidiary of Singapore Airlines ("The little sister of Singapore Airlines"). This is certainly correct in terms of content, but it is absolutely misleading. The service Scoot offers has nothing to do with the fantastic Singapore Airlines! Absolute nothing! Scoot is an absolute no-frills airline in its purest form, even worse than Ryanair. The passenger has to pay for everything. It starts when booking with the food on board, continues with extra luggage and seat reservations. If you don't pay for your seat, a seat will be allocated to you during check-in without any choice for you. And, on board, the customers' money continues to be taken out of their pockets. If you want to drink water on board, which real airlines serve free of charge and in abundance to their passengers for health reasons, you have to pay for it at Scoot. There is no entertainment programme on board, not even monitors to track the flight route. If you use your mobile phone, tablet, etc., you will definitely run out of power during a 12-13 hour flight. There are power sockets, but if you want electricity for charging, you have to pay for it. Regarding the service on board: The staff was always friendly and nice. Thank you for that. But, the food is pretty much the most unappealing and uncharitable food I have seen in my life. And it doesn't even taste good. You are given simple, welded food containers and a can of water. If you know real quality airlines, what Scoot delivers is a huge disappointment. On the return flight SIN-BER, the folding tables (several in my row) were so dirty. I guess they have not been cleaned for a long time. Thank god I had disinfectant and a cloth with me. Yikes, Scoot! In summary, it must be said that the customer at Scoot is apparently only there to flush money into the company. There is no question of appreciation of the flight guests. These flights fall into the category: There is no second chance for a first impression. We flew exactly twice with Scoot, the first and the last time. I would rather spend a little more money on a real, good airline than fly long-haul with Scoot again. For short-haul (up to about 3 hours, it's ok).

Not Verified | Flew Scoot during their special collaboration with Pokemon where they sold merchandises like tote bags and bucket hats at rather high price tags. Ordered them anyway as my brother loves Pokemon. On the flight back to SG on 19 Dec 2022, they were supposed to pass me the tote bag that U ordered, but did not, and I forgot to ask them for it as well. I realised it after reaching back home, and sent them an email + made many calls to enquire about it over a 4-month period as they could not give me a response on it. Now, in Apr 2023, I finally received an outcome from them, only to be told that they cannot give me a refund nor the merchandise as ‘all items were claimed on the flight’. Worse still, sent me twice of the same thing when I asked for a justified response before radio silent like they did in the past few months. Totally speechless, as I did not receive any goods from them during my flight back.

Not Verified | Being a frequent flyer and spending extra in purchasing for priority boarding I see Scoot is not ensuring what is being promised to be delivered. Once the boarding is announced they just let everyone board without checking priority. Give zone 1 for boarding first but no different.

✅ Trip Verified | I booked a flight LGW-BKK on 05/22 Flight departing 18/9/22 On the 6/9/22 I emailed scoot to check the flight was still scheduled to leave on the 18th as I’d seen a few flights had been cancelled, they just ignored me. 18/9/22 (day of my flight) the Scoot app was telling me to go to the airport. The flight had been cancelled but I had not been informed. They just left me stranded. I had to buy another ticket at a cost of £700, had they informed me of the cancellation this would have been a lot cheaper. I claimed my entitled compensation from Scoot, to be told they had emailed me on the 7th July and informed me of the cancellation (and no it’s not in my junk folder, I checked with my private email provider) they had not made contact with me, they are basically just lying as this gets them out of having to pay compensation. I asked for proof of this and received something a 10 year old could have knocked up in photoshop, It did not prove anything. They take about 8 weeks to respond to you if you’re lucky, they don’t answer the phone for hours, when the call gets tricky they just hang up. Whatever you do, do not fly with this airline, they don’t care about you or any rights you have, they will just lie. Finally after a year I got my money back but no compensation.

Not Verified | The worst airline ever. I booked food but received none. I bought more but it was awful, they didn't even give water. The flight was delayed of course! The toilet stank. Never again.