Saudi Arabian Airlines

Not Verified |   I flew from JFk to COK (India) and flew back COK - JFK ; on April 1st 2024. This flight made me change my mind, met two flight attendants named Sahzia and Salma and they were helpful, they were nice, people were very happy with them in that section, I travel 3-4 times a year in various airlines and haven’t seen such a amazing personality.

Not Verified | I’ve taken Saudia from Washington DC to Mecca to do my umrah, and when I returned, it was such a long flight, just wanted to send out a special thanks to Mr. Malik even though it was a long thing. He was extremely polite, extreme courtesy, and a special to my kids my two young daughters he has given them such as great respect. I salute him, such a great person to have on your staff.

✅ Trip Verified | I had very bad agent chat experience. She ended the chat within 10 seconds of her getting on it. She did not respond to my question or allow me to follow up on her response (which seems to be copy pasted prompt). It appears that she does not know how to read in English as her response had nothing to do with my query. If a live agent chat support is using copy pasted prompts then why are you using an agent at all? Finally, the chat bot when prompted to complain transfers you to the call center which then transfers you to this portal that then tells you to make up travel details to submit a complaint.

✅ Trip Verified | The flight was full, check in and boarding was smooth. What make this flight exceptional is cabin crew. He was humble, welcoming passenger with very positive and real smile. I was carrying small bag with medical logo. He offer me help in any medication I need two times (before departure and before landing) He spend time to teach kid how to work with IFE. He make this flight unique travel experience and i think his behavior tell you how much he loved his job and helping others.

✅ Trip Verified | I only had a hand-carried luggage so I took advantage of the electronic system at the airport that saved me time. They are now, though, a bit strict with weight on hand-carries. The flight was on-time. Crew did their job well. Food on-board was okay

Not Verified | Horrible experience flying with Saudia. On transit in Jeddah, my next flight to KUL was cancelled at last minute and I was put in the next flight to KUL and downgraded to Economy class without any explanation. My written complaint was ignored by Saudia who claimed that they have given me a business seat to KUL.

✅ Trip Verified | My flight was delayed on 1/12 so then I called to reschedule it for 1/13. My tickets included two free bags. I was charged $650 for 4 bags. The ticket passenger agents were extremely rude, unprofessional and not helpful. Jessica was one of the ticket counters who stated that we had two free bags before she called Elcheikh Shibl over where he told us we didn’t. It seems like the workers there including the supervisor are unprofessional. In the flight, there was a lot of safety violations where a child was sitting in the first row. On the way back on 1/15 I flew back from Jeddah to IAD. I had a layover in Riyadh and the supervisor at the counters in Jeddah refused to speak to us and explain why we had to do customs in Riyadh. We were told we needed to take our bags and check them in again with a two hour layover. The supervisor in Jeddah failed to show us the regulations for where we need to declare customs when we asked for it. She was very rude and uneducated on her position. She treated the customers poorly and people kept complaining about her.

✅ Trip Verified | Customer service office in Jeddah Airport was very rude, using mobile phone while serving customer, texting now & then, even did not answer my enquiry. She did not even bother to talk. Only paid attention to social media page in her mobile. I was allow to get 46 kg luggage however they denied it. Very unprofessional service.

Not Verified | Ground crew in Jeddah was chaotic. They let a whole flight to Dhaka to cut the check in queue while others had to wait for hours. The flight experience was good on the other hand. Non stop food and drink service. IFE working and has good selection of movies. Seat pitch and quality was acceptable for coach.

✅ Trip Verified | We came from Dhaka to London Gatwick via Jeddah this week, with no luggage. Missing luggage. They are chaotic, with no customer service. They cancel your booking, they don't serve a proper meal.