Saudi Arabian Airlines

Dubai-Jeddah-Riyadh-Dammam-Dubai. All flights were on Airbus A320 except the Riyadh-Dammam leg was on a small Embraer. Check in at all airports was chaotic specially domestic flights SV has an odd policy of one bag per passenger only to check in I had 2 small carry ons only both together didn't exceed 17 kg however I was allowed to check in only one bag which led to a lot of luggage in the cabin which was chaotic. Aircraft's are a mix of old torn planes and ok however I don't like the leather seats concept looks very old and full of strains. No entertainment at all on all sectors some flights with no refreshment however I was surprised on Dammam-Dubai sector they had a full service which was roughly a 75 minutes flight but full dinner and tea and coffee was served. Cabin crew are ok not very friendly but they were doing their jobs with no enthusiasm but doing it right except for the Asian crew as they are always cheerful not very fond of SV but I have to take it every time I am in KSA due to domestic flights though nothing major to complain about but will never fly it in international long flights.

Recently flew from Rome to Johannesburg via Jeddah. I was very pleasantly surprised. Flight was comfortable we were given blankets toothbrushes etc the food was good there were mini TVs in the back of each seat and the selection of films and programmes was great. Staff were all friendly and helpful a great experience I wouldn't hesitate to recommend them if they maintain this level of service.

Flew DOH-JED-DOH in Business Class. Service was very good IFE was adequate and easy to operate food was also average. Seats on the A320 were very comfortable and price was excellent when compared with the competition - the luggage allowance was very generous. I will use them on this route as the overall package is very attractive!

RUH-KUL-RUH. There was a 6 hours delay the service was poor but the new 777-300 was excellent. The in- flight entertainment was excellent despite the flight delay.

Nairobi - Jeddah - Kuala Lumpur and back. Seats fairly comfortable and food satisfactory although all choices were not offered and not available. Inflight entertainment was also okay. The staff looked tired and unfriendly snapping at the passengers although they did address them as Sir or Madam. Had a long stopover in Jeddah - transit facilities very poor air conditioning set at cold temperature and food provided basic and monotonous. Ground staff handling transit passengers were not very helpful and forthcoming with information and reacted angrily to passengers asking for information. We had to be re-routed on the return leg from Jeddah to Nairobi via Cairo with Cairo-Nairobi sector with Kenya Airways.

New York-Jaddah-Islamabad. At JFK check-in was smooth. Flight left on time on a Boeing 777-200. Flight was full nice clean aircraft. Food was average. They have an open self-service snack bar at the rear of the aircraft. In Jeddah we had a 10 hours layover. Had to haggle with staff at the airport for dinner vouchers. Jeddah - Islamabad was a Boeing 747-400 and every seat was full. Food was ok. Only reason I will fly this airline again is its low price.

Jeddah-Jizan-Jeddah. Full flight on A320. Don't bother trying to reserve seats when booking everything will change on the plane. On the return leg I was moved 4 times to accommodate other passengers. Wasn't happy at all. I only fly with them when I have to as there is little resemblance of order and structure on the aircraft. Crew did a good job with refreshments but they spent more time trying to sell airline products. Did I feel safe - yes marginally. The aircraft was new but the seat pitch was pretty tight. They were on time so I guess that goes in their favor.

Damman to Manila SV862 November 28 2012. Seat was very spacious was seated in the upper deck. Flight attendant explained it was business class seats but economy service. Flight attendant was very professional polite and even helped me stow my bags.

Saudia changed our flight 3 times not different departure times but different dates! We had to fly one day earlier than booked and before we left got another return date. They told us that the booked flights had been cancelled. We made the reconfirmation one week before our flight back to Germany staff told us that this flight was cancelled as well. We had to take a flight back 2 days later than originally booked. Onboard food was good and the rest so so.

Dubai to Jeddah with a connecting flight to Tabuk to Riyadh and Damman and finally back to Dubai. The whole trip was just a disaster with canceled tickets even with confirmed tickets in my hand. No explanation. Terrible service at the check in desk with not even an excuse - don't even know what customer service is.