"would certainly fly again"
Christopher Broadbent (United Arab Emirates)
I fly regularly between Dubai and Riyadh but this was the first time on Saudi Arabian Airlines and I was apprehensive given the press they had received. However, I was pleasantly surprised as the aircraft, although a little aged, was clean, well maintained, comfortable and on time (departure and arrival). The online check-in was smooth with no issues. Boarding was a little slow but that was more down to overly laden passengers than any fault of the cabin crew. The crew were polite and attentive even with a full meal service in a 1.5 hour flight. The economy seats were very comfortable. The breakfast was an omelette with mushrooms and caremelised onions which was edible - just! Although I don't know many airlines at all that can produce a righteous omelette for economy class breakfast so SV get a "pass" on that one. The economy seats were very comfortable in faux leather and the pitch was way better than EK or FZ. Went to the toilet prior to landing and all was clean, tidy and as it should be. All in all, I would certainly fly Saudi Arabian Airlines on this sector again.
Aircraft | A320-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Riyadh |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"On board service recommended"
C Arnesen (Netherlands)
Damman to Dubai in economy class with Saudi Arabian Airlines after connecting from KLM flight from Amsterdam. Transfer process at Damman virtually nonexistent and poorly organized, clearly not a common transfer point. No boarding announcement made, Sky Priority and elite status lane not properly enforced. However, boarding was quick and flight fairly empty. Crew managed a full hot meal service including metal cutlery on a 45 minute flight - an impressive feat, though a bit silly and impossible to properly enjoy. Crew were friendly and efficient, though not Saudi and few appeared to speak Arabic which may have been frustrating for many passengers on board. Aircraft a bit dated but clean, flight on time. On board service recommended, but transferring in Saudi is an exercise of patience.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DMM to DXB |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"really surprised us"
irfan Bugdayci (Turkey)
Istanbul to Johannesburg via Jeddah, and Saudi Arabian Airlines really surprised us. Planes were on time both from Istanbul and also from Jeddah . Cabin crew delivered good service all the way with a smile. The planes were clean, IFE only available on the Jeddah to Johannesburg flight. I would fly with them again.
Aircraft | A320 / Boeing 777-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | IST to JNB via JED |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"food good but not much choice"
2 reviews Muhammad Hafizuddin (Saudi Arabia)
Kuala Lumpur to Jeddah with Saudi Arabian Airlines. Last time when I flew with Boeing 777-300ER it was all clean, no rubbish etc. But when I went on the Boeing 777-200LR, the cabin was not in a tidy condition, the old screen looks ridiculous if the latest version of the IFE. The food is good but there was not much choice. Drinks the same thing.
Aircraft | Boeing 777-200LR |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | KUL to JUED |
Date Flown | August 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no in-flight entertainment"
Vivek Nambiar (India)
Saudia Arabian Airlines from Cochin to Paris via Jeddah, return. Cochin to Jeddah there was no in-flight entertainment and the toilets were in a bad condition. The flight from Jeddah to Paris was nice, with inflight entertainment. Returning back was the same issue, Paris to Riyadh the flight was good, but Riyadh to Cochin was a badly maintained flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | KOK to CDG via JED |
Date Flown | November 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"crew helpful and friendly"
2 reviews Ayah Mushtaq (Saudi Arabia)
Geneva to Riyadh to our final destination Jeddah with Saudi Arabian Airlines. The crew was helpful and friendly and we liked the meal. The airplane was narrow and I suggest to change the plan in future to widebody such as new Boeing 777-300ER with entertainment programs. Cabin crew gave a baby gift to my son and all children in the flight. Next flight from Riyadh to Jeddah with Boeing 777-200, we didn't feel comfort in our economy seats. I requested a special meal since reservation and cabin crew provided it. No entertainment during flight.
Aircraft | A320 / Boeing 777-200 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | GVA to JED via RUH |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"friendly crew"
Mohammed Ibrahim (Saudi Arabia)
My flight with Saudi Arabian Airlines from Jeddah to Riyadh was in the morning for business trip. Crew provided cold snack sandwich. I saw friendly crew dealing with passengers. Seat was not bad since I was setting next to the emergency door. No inflight entertainment. Take off and landing were very smooth.
Aircraft | Boeing 777-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | JED to RUH |
Date Flown | May 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew service very good"
2 reviews Ayah Mushtaq (Saudi Arabia)
My flight was from Jeddah to Paris on Saudi Arabian Airlines new Boeing 777-300. Our seats were comfortable. The cabin crew service was very good, and they assisted me regarding my child crying until landing. The meal was delicious, and I was happy with the latest entertainment movies.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Jeddah to Paris |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Saudi Arabian Airlines customer review
Sapil Tarar (Canada)
The worst airline I have been on. Boarding management was poor, entertainment system on unit was not working and crew member had only one answer that they could change my seat. My special meal was served to someone else. No proper management at Jeddah airport, dirty and smelly toilets, poor boarding system from Jeddah and passengers started pushing and staff did nothing about it. Flight from Jeddah to New Delhi was awful. Seats were so uncomfortable and entertainment unit was missing on my seat this time. Food quality was very bad.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to New Delhi via Jeddah |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"excellent service"
Fayez El Masery (Canada)
First time flying with Saudi Arabian Airlines from Toronto to Abu Dhabi via Jeddah and Riyadh, returning back to Toronto via Jeddah A very good airline, excellent service and entertainment, food very tasty and good seats. There were no delays, excellent departures and landing. Price was very cheap
Aircraft | Boeing 777-300ER/ A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | YYZ to AUH via JED/RUH |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |