Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 300 reviews
5/10
4 star Skytrax Rating
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1/10

Saudi Arabian Airlines customer review

(Italy)

Rome-Manila via Riyadh and Jeddah on return flight. Tickets are cheap but the trip is challenging. Starting from the long queue at check-in in Rome. First leg was ok except for entertainment which is far below standard. Vegetarian food was quite good toilets ok with a variety of cologne hand cream etc. Good travel kit. Stopover in Riyadh - airport is a nightmare with no shops. Riyadh-Manila - toilets barely had soap and towels. Return Manila-Jeddah-Rome was a nightmare. Manila-Jeddah delayed 5 hrs. They provided food but nothing for vegetarians so I had to buy food. Arrived in Jeddah where staff were unfriendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Saudi Arabian Airlines customer review

(United Kingdom)

LHR-Riyadh-Jakarta return. First leg was good with all systems working well and on time. Riyadh-Jakarta was poor on a 747-300 series. I didn't know anyone still had these and it hadn't been refitted. Single large projector screen no individual screens. Return journey was worse same 747 with no IFE and no individual lights. I was in the middle most shutters were down so I couldn't even read. Second flight on B777 just started watching inflight movie when the screen goes blank. I asked twice for it to be fixed but got no joy. I tried the call button however this did not work. Cheap but not good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Saudi Arabian Airlines customer review

(United Kingdom)

Frequent flyer using 777-268ER's from LHR-RUH/ED. Seating comfort has improved by far with plenty of leg room throughout the plane. They have improved the seating on all of their planes and now fit A330's with internet onboard. The cabin crew staff service can become slightly poor including ground service but for what you pay for it is definitely worth it. The food provided needs improving more but is better than most Arabic carriers. Inflight entertainment is not the best but has increased by far.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Saudi Arabian Airlines customer review

(Slovakia)

Rome-Manila via Riyadh and Jeddah on return flight. European legs were ok - cabin crew services and attitude of staff. Legs to Asia were in all these fields poorer and staff spent most of the time chatting together. All this is just minor problem comparing with transit. Especially Jeddah airport is one of the worst I have seen in 15+ years of frequent travelling. It is probably one of most passenger unfriendly airports there is simply no space to wait in transit lounge. People are sleeping on cold ground toilets are extremely dirty.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

Jeddah-Cairo. Used their new B777. Staff are very accommodating and efficient. Aircraft was full load. The entertainment was great with a good choice of video. The meal was surprisingly tasty. Overall great value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Saudi Arabian Airlines customer review

(Spain)

Riyadh-Jeddah. Domestic flight on B777-200. Business class. Seat 1L. Very comfortable service. Check in business counter very fast. Lounge in Riyadh is basic. Onboard service very good for a 1.5hr flight. Seat comfortable angle lie-flat. Dedicated bus for boarding on both airports. Fast bag drop on arrival.
Seat TypeBusiness Class
Value For Money 12345
yes
2/10

Saudi Arabian Airlines customer review

(United Kingdom)

The first leg of the journey London to Manila via Riyadh was on time and reasonably comfortable on a par with most major airlines. However from Riyadh to Manila the journey involved an old 747-400 with no working IFE. The standard of catering was much lower than the first leg of the journey. The return journey was no better and coupled with the five hour wait at Riyadh airport a very dismal place made for a very unpleasant journey. Avoid this airline if you can.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Saudi Arabian Airlines customer review

(United Kingdom)

LHR-SIN one-way with 2 hr transit in Riyadh. A surprisingly pleasant experience. Selected emergency exit seats - row 38 at time of booking which were comfortable though opposite the toilets and allowed some sleep. Meals were tasty and of generous proportions and two were served on each leg so quite filling. Transit in Riyadh was without hassle. Criticisms - drinks were served in one burst and then nothing for hours unless you walk to the galley. Cabin crew ok but not overly enthusiastic.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Saudi Arabian Airlines customer review

(Turkey)

Dammam-Riyadh-Istanbul. After waiting 2 hrs on the ground the pilot announced there was a technical fault and we had to return to the airport. No one assisted or directed us. The flight from Riyadh to Istanbul was missed because I was still in Dammam. I was calm and after 2-3 hrs of waiting there was only 1 flight available the next day. I went to baggage claim and found my bag in the corner of the airport. The hotel provided was very poor. I didn't request anything and they didn't compensate anything they didn't even ask.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Saudi Arabian Airlines customer review

(Qatar)

Doha-Jeddah then onto Madina return. We used their new A320 which was furnished with their new short range product and we where surprised of how good and comfortable their plane was and helpful and attentive their staff were. A very nice choice of meal service though they did not offer a menu but the portions where large compared with other airlines and I plan on using them again.
Seat TypeBusiness Class
Value For Money 12345
yes