Saudi Arabian Airlines

✅ Trip Verified | Worst airline ever. Worst and filthiest airport (Jeddah) on planet Earth - I've seen cleaner pigsties. This airline cannot even remotely compete with the likes of Emirates or Qatar. Never fly with this airline - pay a few hundred dollars more to fly with someone else, believe me, you will not regret it! Imagine taking a dirty rundown bus in a developing country which gets you from A to B - this is what you can expect here, except it's a plane instead of a bus.

✅ Trip Verified | London to Jeddah. Good points, No major delays, direct flight to Jeddah for pilgrims a big advantage, halal food and even a prayer section. Bad points, Old dated planes, toilets awful, running out of toiletries and paper. Entertainment screens hit and miss. Food quality below par, they take ages to give you the food thereby reducing the need to give you 2 full meals on a 6 hour journey. I don't mind airlines saving money if the ticket price is also low but for our trip the ticket price was the most premium, even though booked 9 months in advance, other airlines were cheaper but did not have a direct flight that I was looking for so had to book with Saudia. The culture there is generally quite arrogant. Shame as passengers relly lose out but I'd still recommend them due to their short flight time between London and Jeddah.

✅ Trip Verified | Riyadh to Dubai. Flight delayed by 45 mins. For some strange reason the crew gives the earphones only after take off, especially when the flight is getting delayed

✅ Trip Verified | Singapore to Istanbul via Jeddah . Grabbed a relatively cheap flight price to Istanbul from Singapore through Skyscanner. The seat was much bigger than the seat I had I when I was flying in Lufthansa. I am a vegetarian, hence I preordered vegan meal. It was not the best airline food I tasted but was not bad. It was not very filling to be honest. The salad was the same for all my flights. Crew were rather nice and smiled at everyone despite race, religion or gender. Toilet wasn't the cleanest aircraft toilet I have used but was tolerable. My baggage was delivered on one piece without any delays or damage. My flight from Singapore to Istanbul was delayed by 20 minutes but managed to land on time. My flight from Jeddah to Singapore, however, was delayed by an hour and landed 45 minutes later than the actual landing time. I could not change my meal preferences online hence had to call customer service to change my standard meal to a vegetarian meal. They promptly helped me to change without any issue. Overall, it was worth the cheap price. If I am on a budget, and the fares for Saudia is relatively cheaper than other airlines to my destination, I would definitely fly with Saudia again. However, If I am seeking a very very luxurious flight experience or need a very satisfying vegetarian meal onboard then its best to give Saudia a miss.

✅ Trip Verified | Saudi Arabian Airlines from New York JFK to Dhaka via Jeddah. Horrible customer service. Delay after delay. My initial layover was 7 hours, and then they increased it by 4 hours. And then on top of that another 3 hours. The attendants in the airport are of no help, and don’t listen to what we have to say or accommodate our needs. They didn’t offer to explain the services. To my understanding most airlines provide hotels for any 8-12 hour layover. You have to pay to sit in the lounge area. Otherwise you’ll be sitting on the floor. The representatives don’t even bother showing manners, they just avoid being asked any questions.

✅ Trip Verified | Beirut to Jeddah. The worst flight. Delayed more than 5 hours. Staying inside the flight 2 hours and then getting out of it. Staff are not professional anymore. Bad service

Not Verified | Abu Dhabi to Riyadh. One of the worst airlines. Delay after delay every week for the same flight. These guys running the airline operations should be fired. First a couple of hours of delays, very old aircraft (seems from the 90s) and at arrival no sky bridge and we had to wait outside the plane for a bus to pick us up.

✅ Trip Verified | New York to Dhaka via Riyadh. An old plane from Dhaka to Riyadh, from Riyadh to New York they provided a nicer one. We thought it was just for this time but when we came back, the same thing happened again. Good plane and services to / from New York and old plane and bad service. We think there is a discrimination between the service. The screen in front of my seat didn't work, seat doesn't recline. And the food wasn't so good as New York to Jeddah.

✅ Trip Verified | New York to Abu Dhabi via Jeddah. Saudia is an absolutely terrible airline. On a stop-over in Jeddah I was humiliated by Saudia staff. In addition I had to buy a new ticket for an additional 1K USD. On a stopover from Jeddah, the gate for my connecting flight (business class ticket) closed before the 20 minutes deadline so I missed my connection. When I asked to be placed on the next flight I was mistreated. Saudia staff were not able to provide me with information on the next flight or rebook me. I couldn't rebook myself on another airline as I did not possess a visa to leave that terminal (which is only Saudia). Instead a staff group of 5-6 men laughed at me on numerous occasions. I was repeatedly told that the only solution was to sleep on the floor and wait for the next morning's flight (they never gave me an answer on why they couldn't rebook me now, but could magically do so for the next day). Several different staff members claimed to be the "manager" and sent me around in circles around the airport (I crossed security over 5 times) only to be sent back to the original "manger". This whole process took ~4 hours. The only solution to this ordeal and to get out of Jeddah was for my husband to spend another 1K to buy a new ticket (the Saudia staff in Jeddah were not even able to arrange for me to purchase a new ticket at the airport). I was finally able to get a "manager" to print my boarding pass, as I was also refused this service by several others. Upon arriving in the UAE, my luggage was lost for several days. This was a terrible experience, one that I would never expect from a Skyteam Alliance partner. Do yourself a favour and never use Saudia.

✅ Trip Verified | Riyadh to Manila return. After the take off our entertainment screens did not work. After restarting it 3 times, the staff came and said sorry they cannot do anything and they cannot move us as the flight was full. Fine, a 9 hour flight with a 4y old with no entertainment and not even an apology. When it came to the meal before arrival, choice between fish or chicken were on the menu. But just our luck, they were out of chicken half way through the service and being allergic to fish I had to go hungry. That was they first experience - second experience came on the way back from Manila to Riyadh. First the seats we booked online with online check in has been moved as they changed aircraft. Again after take off, our entertainment screens did not work. When we asked the staff about it the response was sorry it does not work. I asked to speak to the supervisor onboard and after a long talk he finally moved us to another seat. Now the audio did not work. I spoke to the supervisor again and he promised to make the note to the airline. How must we not have entertainment for another 9 hour flight that we paid for? When the meal came again before arrival, again the chicken run out before it reached us. When we asked the staff to please see if there is any spare, she came back within 10 min with a chicken meal. She told us that this is for us, but it actually is for the staff. I told her to keep her staff meal and again no food. I will never recommend Saudia and never ever fly with them again. The staff attitude really need to change. We paid for the flight, entertainment and food.