Saudi Arabian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 223 reviews
6/10
4 star Skytrax Rating
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9/10

Saudi Arabian Airlines customer review

(Philippines)

Damman to Manila SV862 November 28 2012. Seat was very spacious was seated in the upper deck. Flight attendant explained it was business class seats but economy service. Flight attendant was very professional polite and even helped me stow my bags.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Saudi Arabian Airlines customer review

(Germany)

Saudia changed our flight 3 times not different departure times but different dates! We had to fly one day earlier than booked and before we left got another return date. They told us that the booked flights had been cancelled. We made the reconfirmation one week before our flight back to Germany staff told us that this flight was cancelled as well. We had to take a flight back 2 days later than originally booked. Onboard food was good and the rest so so.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Saudi Arabian Airlines customer review

(Sweden)

Dubai to Jeddah with a connecting flight to Tabuk to Riyadh and Damman and finally back to Dubai. The whole trip was just a disaster with canceled tickets even with confirmed tickets in my hand. No explanation. Terrible service at the check in desk with not even an excuse - don't even know what customer service is.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Saudi Arabian Airlines customer review

(United Kingdom)

Jeddah to London in Guest Class (Oct 25). Clean and roomy 777 with seatback screens showing recent Western and Arabic movies and TV shows on demand amenity packs for children a good lunch shortly after take off (including specially ordered children's meals which were great) and sandwiches with a chocolate bar an hour before landing. Check-in calm and well organized in the dedicated Saudia terminal at King Abdulaziz Airport boarding was orderly and our luggage was on the belt swiftly at LHR. Arabic coffee served before departure by a friendly and professional crew. Passengers in all cabins receive an amenity pack. Last time we flew Saudi we returned via Paris CDG. In common with Frankfurt Rome Milan Madrid and Geneva the continental European cities use a much smaller Airbus A320/1 which adds to the length of the flight and the entertainment systems are also a bit more basic. Nonetheless staff and service are just as pleasant and irrespective of the route or the aircraft standard leg room - at 34" in Economy - is amongst the most generous we have encountered.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Saudi Arabian Airlines customer review

(Australia)

Jeddah - Damman. A321. Business class. Was the only one is business class apart from a crew member. Despite warnings about switching off electronic devices he insisted on using it the entire flight. Food was great hot breakfast with fruit salad and pastries. Honestly even with just one passenger the cabin crew seemed disinterested. Bussed requiring a headset and gave up after 10 minutes. You could seem them sitting in the galley. The best part about the flight was the food.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Saudi Arabian Airlines customer review

(Spain)

RUH-JED. Check in at Riyadh was fast and easy no waiting at security. Information on the ground is not very good. Change of boarding gate not announced so a bit chaos for boarding. Flight on time A319. Economy seating comfortable good space between rows. Small snacks and drinks during flight crew very polite and attentive. Bags on belt short 10 min after arrival at the lounge.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Saudi Arabian Airlines customer review

(United Kingdom)

Mumbai to London. Staff attentive food excellent. Entertainment was fine. Stopover in Riyadh was good. A very cheap flight at £135 one way but at full fare I would still have been happy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

CDG-JED-TUU. After a good trip from RUH-LHR we then caught Eurostar to Paris. Upon checking in at CDG were told that the seats we had booked for travel between JED and TUU had been cancelled without reason. Staff at CDG were then able to re-book 3 seats for my wife and children but on arrival at JED it turned out they had been cancelled as well once again with no apparent reason. After 3 fruitless hours of to-ing and fro- ing between every desk possible with no-one was able to tell us why seats had been cancelled. We had to come back at 04.00 to see if we could get standby seats meaning we had to stay at a hotel. Thankfully we got seats for the early morning flight. Not a very good experience. I must say there was some helpful staff but mostly not much seemed to get done.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Saudi Arabian Airlines customer review

(Australia)

LHR-RUH-KUL. I was pleasantly surprised. Quick easy check-in at Heathrow polite service excellent meals with generous portions and on demand inflight entertainment up to any airline's standards. Planes were in good order and the 3 hour transit in Riyadh was hassle free. The only negatives were that the flight attendants did not respond to the call button and on the RUH-KUL sector the toilets were in an unusable state by the end of the flight. Overall a good experience and would fly with them again if they continue to have low fares.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Saudi Arabian Airlines customer review

(Saudi Arabia)

RUH-MNL. Excellent flight. Flight left on time and the service was good. The entertainment was something to be desired. Overall a pleasant flight on Saudi Airlines.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes