SATA International

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 102 reviews
4/10
3 star Skytrax Rating
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1/10

SATA International customer review

(United States)

Our trip from Boston to P.Delgada was ok except for the cramped seating and rude service from flight attendants. On the way back to Boston from P.Delgada was a nightmare for any parent travelling with a 5 yr old boy. They boarded us on time we took our seats and then waited and waited! Finally after an hour and no take off SATA informed us that we were waiting on 30 passengers that were still in Santa Maria. My son had started to become inpatient after about an hour and a half so I asked if we could go back into the airport with my child to stretch a little and the attendant told me no. They didn't even play a movie for us. After about 2 agonizing hours the 30 passengers arrived. Finally after boarding us 2.5 hours early the plane was finally ready to take of. Employees are unprofessional and disorganized.
Seat TypeEconomy Class
Value For Money 12345
no
na

SATA International customer review

(United States)

We flew from Faial to Ponta Delaga for a connecting flight into Boston on 08/18/2012. We arrived in Ponta Delgada at 11.45 am and was to board a plane for Boston at 2 pm. Flight S4221 was delayed out of Lisbon and 12 hours later SATA cancelled the flight. Me my husband and 4 year old daughter helplessly sat at the airport for 12 uneventful and agonizing hours waiting for news! At 12.30 am they finally informed us that the flight was cancelled and they didn't have enough rooms for everyone. SATA staff should have offered vouchers to families with children first similar to how airlines handle boarding. SATA was very little help and we were on our own. The next day other travelers who were lucky enough to get a voucher told us that hotels didn't accept SATA's voucher and that they would have to pay the hotel and the traveller needed to get reimbursed from SATA. At the airport SATA staff gave some of the travellers a difficult time about getting reimbursed. It was complete and utter chaos.
Seat TypeEconomy Class
Value For Money 12345
no
na

SATA International customer review

(United States)

Boston to Lisbon their version of business/first class. Unacceptable. We booked this flight as it met our needs and paid the extra for the premium seats so that we could sleep. Our seats row 3 A and C were the only ones that did not recline due to the placement of a closet. We were not allowed to move as they had given the extra seats to non revenue [employees] passengers. I have written to the company many times to complain about this issue but so far no reply.
Seat TypeBusiness Class
Value For Money 12345
no
7/10

SATA International customer review

(Canada)

Ponta Delgada to Toronto. As always the crew were pleasant and helpful but dinner was terrible with no choice and very tough steaks - most were returned uneaten. Club class lounge at Ponta Delgada is poor - one step up from the past couple of years. The use of KLM in Toronto is very pleasant and Lisbon's lounge is lovely.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

SATA International customer review

(Switzerland)

I flew with Sata Airlines this summer while traveling in the Azores. As there was some difficulty with the online booking of my flight I called the airline and was assisted by a very kind and helpful representative. Unfortunately I became ill during my trip and needed to change several flights. All customer service representatives were very courteous attentive and helpful. The supervisor involved was also very understanding and flexible waiving the penalties for a flight change due to illness. I very much appreciated these positive experiences with Sata Airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

SATA International customer review

(United Kingdom)

Flights to and from Punta Delgada 2.5 hr delay outbound should have merited some explanation/apology from ground staff at Gatwick. New plane was comfortable and flight crew friendly and efficient. A shame then that ground handling at Manchester was so awful. Given that this is a weekly flight there should be a better system for dealing with transit passengers.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SATA International customer review

(United States)

We found SATA to be better than the major international carriers from the US to Europe. New planes comfortable seats good food and excellent friendly service. We took off and landed on time.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

SATA International customer review

(Denmark)

CPH-FNC return. All flights on time with no delays. Food service was not bad but certainly not of a good standard. You must pay for alcoholic drinks this is OK but prices are unfair. Cabin Attendants were uninterested and not enthusiastic about service. Security procedures in focus.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

SATA International customer review

(United States)

I flew through Lisbon to S. Miguel. The flight from Lisbon was delayed for hours with no reasonable explanation given. However the most disturbing thing was the attitude of the SATA staff in Lisbon - the most unprofessional personnel I've come across. It was like they were doing passengers a favor by answering our questions and doing their jobs. If they dislike customers and customer service so much they should find another job. Wish there was another airline flying to the Azores. SATA is unjustifiably expensive but in order to avoid these guys I'd be willing to pay a little extra.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

SATA International customer review

(Canada)

YYZ-PDL-YYZ on old A310. SATA use KLM Airlines Lounge in YYZ which is a top notch facility. Outbound flight was clean and uneventful. FA staff on executive class was friendly and interactive. Meals good and service excellent. We were the third flight arriving on PDL within minutes of each other two of which from YYZ. PDL is undergoing extensive renovations passengers were bussed to the terminal. The nightmare began when only two custom officials were available to handle three flights whilst the automatic digital passport reader on the express lane was out of order. Custom officials did their best to expedite procedures but SATA ground crew were totally worthless. SATA older A310s are configured to carry 222 passengers with only 18 on executive class. Although one pays CND$200 extra for the privilege of traveling first class there is nothing executive about the more spacious 2-2-2 seating arrangement. Upholstery is old and uncomfortable and the entertainment systems (TV and audio) did not work nor did the inflight map. SATA Executive Lounge in PDL is a little room with few couches with a tiny bar without an attendant and a padlocked refrigerator. I asked one the two attendants at the reception desk if she had cold beer to with she replied yes. And that was that. FA was the same as two weeks earlier.
Seat TypeBusiness Class
Value For Money 12345
yes