SATA International

Not Verified | Arduous experience with SATA Airlines. My luggage was delayed for ~3 days, with no updates in between. They couldn't tell me where my luggage was or if it was on its way. Since I did not know when or if I would get my luggage, I had to make purchases totalling more than 150 euros. I had to cancel planned activities because I didn't have my hiking shoes, had to call several times a day and finally go back to the airport. They offered 80 euros and only acknowledged "1 overnight + 1 day" when I left on the 27th and got my luggage by midday on the 30th. This is not even up to their own policy. Customer service is poor. Of the 3 flights I had with them, 2 were delayed, and 1 was missing my luggage. Avoid SATA Airlines if possible.

Not Verified | Thoroughly enjoyed our experience. Friendly staff, seats felt spacious. Delicious meals. Our inter island flights were great too, loved being able to disembark through both doors. Take note inter-island flights have lower weight for carry on, but checking a bag is free so it was just fine.

✅ Trip Verified | On time departure. Excellent value and they gave a meal on a 2.5 hour flight. We arrived 30 mins early. Staff was professional. Bags delivered in a normal amount of time.

✅ Trip Verified | Food was quite good and I am not very picky towards food. Air nozzles above the seats were disabled for the entire flight, so the air was very stale. The stewardesses refused to turn the air on after several requests. Stewardess did not bring me water to drink after I asked her two times in a row. The airplanes are old. I had to pay extra weight since I was carrying a whopping 4 suitcases, at $200 per suitcase, which was double the industry standard. Ever since I am trying to avoid any (air) travel whatsoever since I know I will have to fly SATA (Azores Airlines) again since they are the monopoly here.

Not Verified | SATA has horrific customer service, and I'll obviously never book anything with them again. I booked a flight with Sata for April 2020. It was cancelled due to Covid. When Sata cancelled my flight they offered me the option to rebook my flight before December 31 2020 (while we are here, still in a pandemic) or take a voucher valid for one year, to expire in April 2021 when we still be a pandemic. I was never offered the option of a refund. I was never offered the option of postponing my flight until it was safe to travel. I called and waited on hold for hours to talk to customer service about a refund; not an option. I emailed dozens of times requesting a refund; not an option. So it was take the voucher or lose my purchase altogether. Now, in December 2020, after all of my other cancelled flights with other airlines issued vouchers and have refunded those vouchers for the cash I paid, Sata won't give me a refund. Have called and waited on hold again, have emailed a dozen times again, and they are telling me 'vouchers are non-refundable, it was in the terms and conditions when you took it.' I was never told vouchers were non-refundable in any of the communications in the spring. I didn't want a voucher in the first place. The useless voucher they offered was to stop their customers from complaining, rather than addressing their customers' concerns or providing them with any kind of option to actually use their payments at a later date.

✅ Trip Verified | Terceira to Lisbon cancelled in July 2019. They refuse to pay flight delay compensation mandated by EU law. Email answers from customer service take months. Very pretty islands and nice people but SATA is a disgrace for Azores.

Not Verified | Azores to Boston. Do not fly this airline! I was stuck there for several days they had no flights going out of the island. When I asked when I would be able to get another flight they said they didn’t know. I was forced to purchase a ticket with Delta that cost $2000 each. I reached out to customer service they will not respond to emails for reimbursement for their mistakes and inconvenience. I will never fly SATA again. Stay away from this airline they treat their customers poorly and are not reliable.

Not Verified | Lisbon to Ponta Delgada. Just avoid this airline at all costs, that's all I can recommend. Rude crew, delayed. Bad customer service, Disgusting food. You would be better off flying travelling with another company including a low-cost airline.

✅ Trip Verified | I flew Boston to Lisbon via Ponta Delgada on Tuesday, June 25th. I was flying with 4 other people, and my daughter purchased four of the tickets (mine and three others together). When we checked in at Logan, the agent tagged the bags incorrectly. When I got to Lisbon on Wednesday, my bag did not, and no one could tell me where it was. My daughter called the agency in Fall River, and a woman said to her that she would need to call Logan lost and found. My daughter then started calling Lost and Found in Lisbon. On Thursday, she emailed Lost and Found in the Azores who then told her that the reason they could not find her bag is that it was mislabeled with someone else's tag if she could describe the contents, which she did. She then called Fall River to ask what the limits of per diem were because of the lost baggage. They told her that they did not know and she would need to ask Lost and Found. Finally, the bag was found in Praia, Cape Verde, but no one could seem to confirm this, and no one could get it out of the country. When my daughter called Sales in the Azores to ask about flights out of Lisbon in case I had to leave earlier than the planned date because I did not have any items left, they told her I would have to pay a change fee. If I did not want to spend a change fee, I would have to get authorization from a Supervisor in Lisbon. The number the woman gave was bogus, and no one could be found. After 85 phone calls (not an exaggeration) and 6 days, my bag finally arrived in Lisbon. Customer service is non-existent; none of their employees (except for one) no anything about anything. One woman even tried to tell her that SATA has no agents in Praia because they don't fly out of there. They fly out twice a week. No one has apologized for screwing up twice and ruining my vacation and for having zero information about anything. Avoid this airline like the plague; it's a nightmare.

✅ Trip Verified | Lisbon to Ponta Delgada via Toronto with SATA International. The aircraft had a change which wasn't mentioned during purchase or at any time ahead of landing, followed by hours on the tarmac here without explanation. This flight should have landed in final destination by now but still on tarmac. Entertainment system has not worked or been switched on at any time during this flight and was given one sandwich, it's looking unlikely that I'll now make connection and there isn't another flight to Toronto for a few days. Its not a good airline, no communication at all and misleading to sell a flight ticket with no mention of one of the stops. And no explanation as to why the entertainment is off.