SATA Air Azores

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 168 reviews
4/10
3 star Skytrax Rating
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10/10

SATA Air Azores customer review

(Canada)

Perhaps we lucked out? We were a little hesitant to fly SATA originally after reading all the reviews but our flight from Toronto to Ponta Delgada was one of the best flying experiences we've had a long time. It was a red eye flight leaving Toronto at 9.55pm in the evening. I must admit at first we were a little worried when we were still waiting at the gates at 9.30pm with no sign of any ground crew. However no less than 5 minutes later the ground staff showed up and began boarding passengers very quickly and efficiently. By around 10pm we were all boarded and the flight left the gate. It was actually pretty amazing they managed to board everyone in 15 minutes and still left on-time unlike many of our Air Canada experiences. The flight arrived to Ponta Delgada as scheduled and during the flight we had two drink services a meal a snack and hot towel service. The flight is less than 6 hours so they actually packed in a lot of value for the duration of the flight (and especially considering how little of anything airlines offer these days). Sure they didn't have an in-seat movie selection but it was a red eye flight so we slept for the most part. The flight attendants were well-groomed and very professional. They were bilingual and were very friendly. We were very happy with our experience and would definitely fly SATA again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
7/10

SATA Air Azores customer review

(United States)

August 8 flight from BOS to LIS. Flight left BOS 90 minutes late and no updates were provided while waiting. We fly business class on SATA however Business class service has go down in quality. In flight meals not as good as they were years ago. Fight was okay however planes could use some updating. LIS to BOS flight was fine less than a half-hour delay. Overall okay.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
6/10

SATA Air Azores customer review

(United Kingdom)

I flew Gatwick - Ponta Delgada in June 2014. There was a delay in departing but nothing excessive. However the in-flight service was poor painfully slow in fact and to add to this irritation the fact that the food was disgusting. My payment was accepted for an alcoholic drink however no change given. It is their policy to reimburse passengers after they have finished the final clear up but unfortunately we were not told this and I had the embarrassment of having to request my change from E10 as I eventually concluded it must have been an oversight. Rather expensive flights especially internally. However there is no option as I understand that they have an agreed fare tariff with TAP! It seems that pets are not allowed to travel from the UK. Upon enquiry I was told that this was UK Government legislation. Having contacted DEFRA regarding this they claim it is down to the airline. Tried customer service for assistance but no response. However they have been helpful on other occasions.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
na

SATA Air Azores customer review

(United States)

On a recent flight to Terceira from Logan plane 4 hours late for departure. No explanation was ever given for delay warm soda and bags of chips were provided at the last minute for the weary hungry passengers. On return trip from Terceira I requested a window seat but was disappointed to find that I was given a center seat instead. Cabin was extremely warm seats were crowded overhead air vents were not working earplug jacks were non- functional. Flight attendants were grumpy. Upon touchdown at Logan everyone erupted into an applause must have been because they actually arrived on time for a change. Why is this the only airline allowed into the Azores? They need competition to bring down the prices and improve the service.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

SATA Air Azores customer review

(United States)

Recently returned from a one week vacation to Terceira Azores. Plane was supposed to depart out of Logan at 10.15pm as soon as I entered the airport I was greeted by a delay until 1.15am did not take off until 2am. No reason was ever given for the 4 hour delay (weather was perfect) however upon talking to other passengers I found out it was due to mechanical difficulties of the scheduled plane and a substitute plane had to be sent out. Adding insult to injury no attempt to give us food vouchers was made. The last hour before departure the SATA staff dragged out a few cases of warm soda bags of chips and cookies. On the return flight to Logan (#4231) I had requested a window seat instead what I got was a center seat. The overhead air vents were broken and the cabin temperature was very warm. I alerted the flight attendants twice about these conditions and their response was that we cannot repair the vents now as the plane was in flight. A movie was provided so I decided to plug in my earphones and check it out; the jack connection was flimsy and kept falling out all I would get is intermittent static. Both the outside and interior of this plane looked very used and in need of maintenance. To their credit we did arrive on time.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
2/10

SATA Air Azores customer review

(United States)

Flew Oakland-Terceira on Aug 5 2014 flight 236. Well aware of the cramped space in economy class I paid over 2K for an executive seat extra leg room and supposed extra comfort on an 11 hour flight. Instead this is what a two thousand dollar "Executive Class”service you get from Oakland to Terceira: 1) The flight had a departure of Aug 4th but it was delayed 27 hours one vacation day lost! 2) My executive seat was not functioning! From Oakland to Toronto (approx. 5.5 hours) I was unable to recline my seat! 3) In Toronto they made minimal effort to repair the seat but to no avail. I did discover how to manually make my seat recline however the foot rest never fully opened up. 4) The meal from Oakland to Toronto was substandard at best however it was much better than the cold sandwich served us from Toronto to Terceira (approx. 5.5 hour flight). 5) In“Executive”we are supposed to have “ priority” luggage which supposedly means our luggage is to be unloaded first -…mine was unloaded 1.5 hours after landing. I was the last person to leave baggage claim in Terceira! Despite SATA touting preferred service for their SATA Plus customers those flying out of Oakland have very little preferred service! If this is the best SATA can do in their Executive class they have no right to charge 3x more for these seats! For the same money I could’have bought 3 seats in economy class had the same service and the same comfort as what I got in Executive.” The only positive aspect to my flight over was that I arrived safely.
Seat TypeBusiness Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

SATA Air Azores customer review

(United States)

S4222 7/5-7/6 and S4201 7/16. Beware when flying low budget airlines overseas. On the plus side SATA did safely deliver us relatively on time to our destinations both flights. The vintage circa 1983 Airbus 310 added some adventure. Unfortunately it also added a lot of discomfort. The plane was extremely cramped and hot with bad seats no inflight entertainment systems and perhaps the worst food in an industry known for bad food. What was most impressive was the absolute disdain by which SATA staff treated the passengers. I'm pretty convinced they learned to be this way through training as there's no way so many staff in two separate cities and on one of the two flights could all be this way. The bathroom lacked toilet paper drink carts brimming with trash and for at least two hours on the Lisbon-Boston flight the attendants were nowhere to be seen. I loved Portugal but next time will stick to TAP to get there!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

SATA Air Azores customer review

(United States)

Easily the worst airline I've ever flown. Outgoing flight from Boston was cancelled (which seems to be a recurring theme with SATA) so we lost a whole day of vacation. The plane was very old and so cramped that my knees were touching the seat in front of me - and then that person reclined his seat so that it was about a foot from my face. This might be fine for a 2 hour flight but a flight that is almost 5 hours? It's inhuman. The food was some kind of boiled slop with mystery seafood at the bottom. I've never been picky about airline food but this was disgusting. Most people just ate the roll and left the rest. Lack of personal space made it almost impossible to actually eat. Coming back the plane was delayed an hour it sounded as though all the SATA planes were delayed as well. People at the next gate started clapping in unison to get the staff to let them board the plane. Clearly SATA's fleet of planes is old and broken down and this causes frequent delays. This is no way to run a business.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
9/10

SATA Air Azores customer review

(Germany)

19 Feb PDL-TER. 19 Feb TER-PIX. 24 Feb PIX-PDL. Very quick response after contact via email. Very friendly and quick responses during the complete procedure. At the airport counters and check-ins we met friendly SATA employees as well. There is only one negative thing to talk about: The food. If I was responsible for the food on the planes - I would change the caterer immediately.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

SATA Air Azores customer review

(Singapore)

Booked a TAP flight from Lisbon to Terceira that turned out to be code shared and operated by SATA. This is an underestimated airline and I was pleasantly surprised by the comfort of the seating as well as the quality of the service. I will book SATA on my next trip to the Azores.
Seat TypeEconomy Class
Value For Money 12345
yes