SAS Scandinavian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 720 reviews
5/10
3 star Skytrax Rating
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5/10

SAS Scandinavian customer review

(Italy)

Having lived in Copenhagen and Stockholm I have been flying many times SAS within the last two years only on European routes. Last flight was yesterday CPH-LIN. In my opinion they are too expensive for what you get which is basically nothing: they have recently started serving again tea and coffee free of charge but still not enough. Flight attendants are in general quite old: have recently dealt with some rude ones as well. On the other side they have been awarded as the most punctual airline which is true. Many of my flights with them took off late but at the end they caught up and landed before schedule. One final note: I am not a big fan of their soft seats: being part of Star Alliance they should replace them with the new Recaro seats Lufthansa and Austrian have been installing on their planes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SAS Scandinavian customer review

(Denmark)

CPH-EWR-CPH in economy extra. Nice legroom and only 2-3-2 seats in each row. First a round with cocktail and snacks. After that a decent dinner of two choices with wine and what you want. Including brandy with the coffee. Meal/snacks or breakfast before landing according if it is a day or night flight. Between meal services all liquor is free of charge in Economy Extra. I prefer to walk to the galley to get some exercise and wine but if you go there and don't order in your seat make it clear if the FA has not seen you before that your are in Extra. What is most important in Economy Extra is the comfort. I can even take a nap or sleep in these seats compare to normal economy seats. Okay VOD system. Some people have claimed that you have to pay for liqour outside dinner time and that the seats are the same as in Economy. I have never experienced that and I have been in SAS E Extra quite some times either by paid tickets or upgrades.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SAS Scandinavian customer review

(United States)

Flew economy extra ORD-STO return CPH-IAD. The good news is the 38 inch legroom and the friendly FA's. Food was economy class not bad but not great. Free wine was offered. Other liquor they charge for. The less good news is that the planes are very badly in need of refurbishment or replacement. The AV system was ok visually but the sound system was pretty poor. Both flights were on time. A decent airline but not up to standards of BA or LH.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

SAS Scandinavian customer review

(Norway)

Oslo-Newark non-stop. Check-in was ok some queues in OSL but it moved rather quickly as most people had checked in online. Boarding was ok. Water pillow and blanket on all seats. Just after "boarding completed" an alarm went off in the cabin. The captain informed us that we would be delayed as the alarm needed to be reset prior to take off. The flight took off and we were served something to drink prior to the first meal service. Strangely enough you have to pay for alcoholic drinks after dinner. The entertainment system was just horrible and far too old. I have never flown with any long haul flight carriers with such a poor entertainment system. The best part of the flight was that it was non stop.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

SAS Scandinavian customer review

(United States)

Flew Bangkok to Copenhagen on A340 recently. Granted A340s are relatively new the business class seats seem to age already. The position adjuster is hard to use and one can never adjust individual segments such as recline or leg-rest. Everything was linked. If one wants to recline the leg-rest retracts first so one must raise one's legs slightly first. Rather odd. Video selection is way too thin for a long haul flight. Compared to what Singapore or ANA are offering in the same class the seats seem antiquated. SAS also has the odd rule of not allowing blankets on or shoes off during take off and landing. So after a good snooze the cabin crew yanks the blanket off 30 minutes prior to landing. A rather rude way to wake up. I miss Air New Zealand which allows the same class full recline during landing.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

SAS Scandinavian customer review

(Switzerland)

ZRH-OSL-ZRH. For the price paid - flight experience was good. Online Check-in went well both ways. Baggage drop as well. Inflight free coffee or tea. Free baggage allowance as well. Everything else has to be paid for. Prices for sandwiches and beer are ok. FA's professional - some do smile and some friendlier than others. Way out B737-500 seating with enough legroom but interestingly - 600 on the way back seemed to have same seat pitch but a better seat wide. Aisle was smaller but definitively prefer wider seat. Seats itself were ok. To wrap up if price is cheaper compared to Star Alliance partner LX on the route or flying time is important (evening flights) then would go again for SAS on this route. Otherwise use partner airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

SAS Scandinavian customer review

(Germany)

ZRH-OSL very old aircraft uncomfortable seats. No air conditioning during the boarding for about 30 minutes very hot. No free drinks and food (only coffee and tee). Very expensive for that short service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

SAS Scandinavian customer review

(Denmark)

CPH-FRA on an ageing MD80. Flight took off and landed roughly on time SAS has started to serve free tea water and coffee again. Hopefully they will add free meals/snacks and alcoholic beverages in the near future again. Cabin crew were friendly and seats were comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

SAS Scandinavian customer review

(Denmark)

I paid USD 610 for a return flight CPH-VNO in Economy Class. The flying time is 80 minutes on a CRJ900 with cramped seating. Nothing but coffee/tea was served. Excuse me but for 610 dollars return that is just not good enough. SAS crew might be good but inflight service on this airline is frankly a lot worse than the "low-cost" airlines I know of.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

SAS Scandinavian customer review

(United Kingdom)

Heathrow to Gothenburg. Friendly crews clean aircraft and smooth journey. Food and drink is available for purchase which is surprising given the very high fares SAS charge. Given the fares I would probably choose a full service airline or no frills carrier next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no