SAS Scandinavian

I had a very disappointed and uncomfortable experience flying with SAS and will try to avoid them in the future. Old plane, business class seat is the same as an economy seat and there was even a middle seat as well. Food and services were no better than Asian low cost airlines. I was on business in Zurich and on my return trip, I had to fly back to Vietnam from Zurich via Stockholm with SAS and then Thai Airways to Bangkok and Saigon. My reservation was with Thai Airways and the first problem - I found with SAS was that I could not check-in online even though I found my reservation on SAS website. I was shocked when I board the plane, I was assigned a middle seat in a row of 3 (B737), sitting next to me was two tall and broad build gentlemen. It was extremely tight and uncomfortable and the hot ambient temperature did not help. During take off, I was told (in a rude manner) to wear my jacket and could not even hold it in my laps. The crew did not offer to hang it for me. It was a two and half hour flight, and we were given food in a paper box - it was too uncomfortable to sit still leaving alone trying to eat a meal. One of the crew appeared to be quite pleasant which helped a bit but the rest were very unfriendly. This was the worst business class flight that I had ever flown in my 27 years of flying history. I have little experience with Scandinavian countries but I often think of efficiency, elegance and simplicity about them - SAS Airlines is definitely not what I expected and I hope that they will change for the better other competition will have them for lunch.

Copenhagen to Budapest with SAS was a horrible experience. Business class is worse than a low-cost aircraft. Small legroom, crammed seating, no business class amenities. Flight crew were arrogant and the service is mediocre. I will never fly SAS Scandinavian again.

Arrived at Stockholm Gate 9 13:09 from Frankfurt. Our SAS Scandinavian connecting flight to Helsinki is supposedly at 13:10 departure gate 10A, obviously gates are just next to each other. Surprisingly, a status "Gate Closed" at gate 10 was the only thing we saw. There's no aircraft. I wanted to convince myself that it was not even boarding time. But the fact is, our plane left us because SAS from Frankfurt flight was delayed. We were already at Frankfurt 8:00 for 10:40 flight and we didn't cause the delay of the flight. Can you just explain to us why do we need to depart from Stockholm by 16:15 when we were supposed to arrive at Helsinki 15:55? SAS, you wasted our time. You wasted a day that was supposed to be spent exploring Helsinki. The bad thing about this delay aside from waste of time, is that SAS has a bad, terrible, service. The employee (of SAS) at the gate 10 didn't even help us. When we tried to ask for help, she didn't even let us to finish our question. She just abruptly pointed (verbally, she speaks English so there's no language barrier, she's just lazy to help) the digital board as if it would speak to us. Thanks to a guy at gate 8 who helped us and told us the fact that our plane already left and we can go to SAS center at gate 1. What did we get at SAS center? We weren't booked to the next flight by the old lady and told us that the next flight is fully booked so we need to wait for the flight after the next flight. This is our first time to fly with SAS and will also be the last.

Gdansk to Aberdeen via Copenhagen with SAS Scandinavian. Due to fly back to Aberdeen Monday morning on the 06.10 flight from Gdansk, arriving at 09.10, in time for work. Received a text at 23.30 on Sunday night to say 18.10 local time and land in Aberdeen at 18.50 local time. Got to Copenhagen and had to wait for flight information until 17.50 (approx.) not even knowing if flight would happen. At this time it went up on the boards that the flight would be flight had been cancelled, no explanation given. Received a text later to say I was booked on the next available flight, at 14.55. This was due to leave Copenhagen at delayed by until 18.55, the flight actually took off at 19.10 local time and arrived 20.30 local time, the pilot informing us that they had had to wait for replacement aircraft due to "technical issues" This meant I arrived home exhausted having been hanging around airports for 12 hours, not including flight times and too tired to face the commute to work the next day. SAS have not replied to my complaint lodged on the 13th. Cabin staff were great, shame that management isn't, because it would appear they have no spare aircraft in case of mechanical failures, nor any apparent care that myself and others would already have been severely inconvenienced by the delay from Gdansk. I would think twice before using this airline.

What a sad experience with SAS Scandinavian from Copenhagen to Shanghai. Paid a hefty price for a business class ticket. The whole experience was a big disappointment. Interior is old and scratched up. It is like being back in the mid 90s. Food is okay but comfort and amenities is what I would expect on a budget airline. The hot dogs as the only warm food option at the Copenhagen SAS lounge set the stage for the experience.

Have not flown SAS Scandinavian for several years, and I did not realize they are no longer a full service airline. Paying Business class for a budget experience is silly, I will avoid this airline if possible, and if not, then only fly economy.

Normal legroom on economy and SAS Scandinavian flight on time. Interesting camera view in front of the aircraft shown during flight (including take off and landing), enabling those far from a window to have "view". SAS is low cost in term of food so only a glass of water was served. Good and quick getting out at Milan Malpensa.

Copenhagen to Las Vegas via Newark. The long stretch of this flight was the worst flight ever and I have flown numerous times. The check-in and the gate staff did a super job. My daughter is terrified when it comes to flying! We were almost 1.5 hours late getting off the ground and I know they probably could not help it. They never did get the audio/video system working. And since there was no charging station for my daughter's ipad the battery quickly died out. Music in her ears means no panic! The food was ok but to only offer two free complimentary drinks during a long haul flight is terrible. To not offer a couple of extras because of the audio/video blackout was just poor service. After reading other reviews it seem like the problem with the audio/video is reoccurring. I will never fly SAS with my daughter again.

Boarding at all legs was managed well and onboard the crew were charming and friendly. Leg space with SAS has always been an issue and this trip wasent any different. Both the legs were delayed by 1.5 hrs which was very disappointing, especially SAS being Europes most punctual airline. No refreshments offered to compensate delay. Their European product is very basic to a point that it can be easily compared with that of easyJet minus free tea or coffee, even that is now offered only one per passenger and for late evening flight they are replaced by small toffee. The only saving grace for SAS are thier friendly crew and updates from cabin. I suggest SAS to relax its policy on serving drinks so that passengers feel bit more welcome, after a hard working day. Not recommended.

SAS use Lufthansa ground services at Munich airport, and their check-in staff was very friendly and helpful as this was my first time at the airport. I boarded a 2-hr flight in Munich and transited for long-haul segment of my trip at CPH. The best parts of the long-haul flight were the newly refurbished cabin and friendly FAs. Clean cabin and a comfortable Economy seat, decent leg room (but keep in mind I'm 5'4"), highly responsive IFE, high resolution touch screen. I wish there was more variety on the IFE, though. The worst part of the trip is that the food was cold and tasteless and they only offered one, just one, complementary juice with the first meal. It's a disappointment for a full-service airline on an 8-hour flight.