SAS Scandinavian

Had the oppurtunity to fly SAS Scandinavian business on my trip back home from Chicago to Stockholm so was actually really looking forward to the flight. It started off a bit weak as boarding was roughly 30 minutes delayed, and take off delayed by another 30 minutes. This, however, was because of some checked bags having to be off loaded due to the passengers never showing up, so I don't blame SAS for this. I was welcomed onboard by a friendly flight attendant who took my jacket and offered me a glass of champagne. I had the pleasure of flying on one of Scandinavians new A330 Enhanced and the seat was incredibly spacious and comfortable. Since I lack business experience I can't compare to anything but it was certainly satisfactory to me. We were offered a 3 course meal after take off and it was really good. The in-flight personal entertainment was excellent with a large screen and a good amount of movies and series to choose from. The seat could be made into a fully lie flat bed which was incredibly welcome as I have a hard time sleeping on normal flights. It also featured a massage function, which was nice. About two hours before we landed, we were offered breakfast, which was really good. There was a large assortment of included wares and although I did not really ask for much, it was still nice to see. My only real complaint is that I failed to connect to the wifi, even after numerous tries. But I had no pressing need for it and there was much else to do instead. All in all, it was definately the most comfortable flight I have had, complimented with a very friendly and professional staff. We landed only slightly delayed and while the ground service was a bit slow, it really did not matter. I only hope I can get to fly business again and would ertainly do so with Scandinavian.

Brussels to Helsinki via Copenhagen route that I flew is dominated by Finnair and SAS was the only airline offering it in a decent price and with a decent change over (of around 1 hour). There were no problems with the aircraft and it left on time. The cabin crew was nice, however, no food was offered on the flight for free and only coffee or tea was complimentary, not even water! If you need to fly this route I would recommend a flight with Lufthansa via Frankfurt or Munich. There was wifi onboard but it was an outrageous price!

I was pleasantly surprised by SAS Scandinavian flying from Washington to Munich via Copenhagen. The new cabin interiors are very modern and comfortable. My seat in economy class was not too cramped and I had a good amount of legroom. The entertainment system in the cabin was also very new: touch screen, plenty of movies and games. We did take of with a delay but the pilot made that up without a problem. Overall, a pleasant experience.

SAS don't do business class on their short haul flights, only SAS Plus, which is Premium Economy. I checked in online as usual. At the airport I collected my luggage tag, put it on and then went to the bagdrop counter to drop the bag. I asked for a priority tag. The guy at the bagdrop nodded so I thought I was getting one. In Kiruna my bag arrived after most people had collected their bag. There was no food served. I got a smoothie and a can of mineral water. The passenger next to me got some wine and a small bag of crisps. Flying SAS these days feels more like flying Ryanair. The service at the airport and onboard is terrible. It is so not worth it to pay extra to fly SAS Plus. The lounge in terminal 4 is small and also awful. You pay a bit more for something extra but don't be surprised if they treat you badly. Ground staff not very friendly. Glad I don't have to fly with them too often.

I wont comment much on the short haul since this is a very busy route. The A340 on the flight between Copenhagen and Tokyo is starting to show its age with an outdated IFE (movies playing on a loop on tiny low resolution screen). However the legroom was good, I'm 5,7 and had plenty of space between the seat-back in front of me and my knees. Service was mediocre with some of the flight attendants a bit grumpy, although better on the return leg, The only drinks included are with the meal, otherwise they only serve water, tea and coffee for free, and you better be fast to respond when they rush trough the cabin serving them. I ordered special meal which was ok but not much more, for an 11hr flight food could have been more generous, so bring a snack if you get hungry between meals, otherwise you can purchase on board. On the return flight NRT-CPH, the flight was delayed 2hrs, SAS handled it well with food coupons and keeping connecting passengers informed. In conclusion SAS is a budget airline charging premium prices for their tickets. Please make it possible to order special meals online without having to call customer services, it's basically standard procedure among airlines these days.

Nov 12, SK1853 full flight in SAS Plus. An improved service with hot towel and paper tablecloth. Cold meal served in a box. Still better than nothing. I did not like the rude attitude of FA serving, which led me to reconsider my loyalty for SAS on this route, booking direct LCC D8 instead. However, I do prefer SAS Plus ticket and service. On a full flight, a flight attendant could make things a little easier for the passenger on an already uncomfortable flight, it doesn't take much. Not on this flight, one service with "what do you want" and tray thrown onto table, then nothing. Good service in form of flight deck announcements. One year old aircraft and signs of dirt. SK718 crew were better, though again old aircraft, narrow seat, not much legroom on first row. I think SAS have downgraded their service by selling out their former subsidiary Blue1 B717 aircraft and switched to old and cramped B736 to and from Finland. So why book connecting flight with old SAS fleet instead of direct flight with modern well kept aircraft as their no frill rival offers? Service wasn't SAS standard.

Helsinki to Alicante via Stockholm. SK705 was operated by Danish Air Transport. Flight was delayed due to technical fault. I was sure to miss my connecting flight SK1853 as we landed 10 min before departure. To my surprise SAS waited for me to board after really long terminal run and so did my luggage came through too. Well done. Flight deck kept informed well with clear english. Free middle seat. Nice service by the crew, but only one drink round in Plus. I don't consume any alcohol so went behind curtains to get some refreshments. Rating is for promised service.

We have always used SAS and been loyal customers. Previously SAS had had the best in airline customer service from our experience. Our latest experience from Atlanta to Oslo was terrible and resulted in us being forced to cancel our flight with several thousand dollars being held by SAS right before Christmas. The problem is that SAS had sold out and exported their customer service dept to a third world nation where the reps do not even speak legible English nor do they care about the concerns of customers. Particularly American customers. SAS has done a great disservice their customers and also to the competent Scandinavian people by exporting their jobs for profit. I suppose it should no longer be called Scandinavian.

SAS Scandinavian flight from Oslo to Stockholm. 15 year old plane, not doing too bad for its age. Clean and tidy onboard. Cabin Crew were welcoming and happy. Pilots were full of information and the flight landed 15 minutes early. Coffee was, well it's plane coffee, was drinkable. Shame they don't have free drinks/water for kids.

Berlin to Dublin via Copenhagen. This has to be the worst legacy short haul airline in Europe. On the shortest leg, Berlin to Copenhagen, we were served 1 mint chocolate. No drink service nothing at all. The male staff member spoke to a passenger near us, regarding where to put a bag, with total contempt. I have never heard such a rude purser. On the 2 hour flight to Dublin, we were served 1 drink of coffee and that was it. The seating is cattle class, very tight and uncomfortable. They allowed a clearly drunk passenger to shout and swear at his friends across the isle, which offended most of the plane. This tirade went on until we landed. The stewardesses just smiled at them and thought it was all very funny. During the booking process, cancellation insurance was added, which was not wanted, nor ordered. I immediately emailed the airline, but heard nothing from them for 3 days. When I did hear from them, the email told me to call Customer Services. CS had me on hold for 40 minutes and then refused to do anything, as I should have notified them straight away that I did not require the insurance. I explained that I had informed the airline immediately, via the email SAS provided for such complaints. They then gave me a phone number of the insurer. I called it, this was incorrect. The number SAS gave me was for an old insurance company, who had not provided their insurance for over 8 months. I tried to contact the insurer via the details on the policy, every email bounced back and was "Undeliverable". In the end I gave up trying to cancel it. Terrible. Overall this is the worst airline I have flown in many many years. I will avoid them in the future.