Your "savings" by going cheap with Santa Barbara may cost you more in the long run! Miami-Caracas-Quito was smooth. The return trip was unreal. My friends and I went back and forth between anger and laughter because the it seemed like a bad comedy routine. Our 7 AM flight was cancelled and there were no SBA employees to tell us. We sought information for a long time until we finally saw an employee. My group noted that it seemed to take at least 4 employees staring at a computer screen for at least 30mins per customer! They took my passport number no less than 5 or 6 times! Standing in line time after time each time 1hr or more accomplishing nothing. Long story short we arrived in Miami 16 hrs later than we were supposed to. But consider some people in Quito had been waiting for their flight to Madrid for 3 days! This group of passengers got angry and began yelling at the ticket agents it was loud and ugly. The worst thing in all this was the fact that a ticket agent sold 3 tickets for the cancelled flight to 3 Chinese men who didn't know the flight had been cancelled. Total deception. The best way to summarize my impression of SBA is that they were like a company open for business on its first day with no rehearsal or training at all.