Salam Air

✅ Trip Verified | DXB Terminal-2 staff informed Flight will be delayed, they exact delay and other information was provided by Salam Air staff as they are supposed provide or aware. After counter opened we requested about the status of the flights DXB-MCT-BLR connecting flight, whether it will be adjusted with other Airlines or it will wait for us or what is the status. Salam Air staff told flight will be waiting in MCT Airport and more details will be provided in MCT Airport by concerned Salam Air staff and DXB Salam Air staff issued boarding passes for the both flights. Flight was supposed to depart at DXB Terminal-2 at 20:05 Hrs, but it departed around 00:00 Hrs. Flight landed at Muscat Airport around 01:00 Hrs. 5. We have approached Transfer desk for the Transit Flight. Muscat Airport staff told No Staff is available related Salam Air being a weekend and flight MCT-BLR departed MCT as per schedule. Then we asked what is the status of Transit passengers travel. They responded we will get back to you. Co-passengers tried to call 24X7 Customer care numbers 1210. There is no response. After continuous follow-up and multiple discussions with the Muscat Airport Staff at Transfer Desk some authorized person came, we are not sure who is he. He conveyed and assured us, we will arrange alternative flights for your respective destinations in India quickly for sure and he left that place. At Transfer counter we have given our multiple options with different flights from MCT to different flights/locations in India. They are not ready to accommodate or not ready to discuss with other Airlines people also. After multiple discussions they told we will try to accommodate in other flights. In between we requested for water and refreshments. As there is no action until around 10:30 Hrs I booked tickets for my Family in another flight which was scheduled at 12:45 Hrs Air India Express (MCT-LKO-BLR) with more cost.

✅ Trip Verified | Very bad experience, both flights from Muscat to Salalah & Salalah to Muscat delayed more than 3:30 hours. Without any consideration or pre announcement, non response of customer care 24/7

Not Verified | The airline is unnecessarily expensive and provides almost nothing as a service. The meal should be bought. The price is high and quality is poor. Airline does not even offer water. Additionally if you need a blanket you should pay a cost of 6 OMR ( ~$14.00). Most of the seats is selected via a payment method. No entertainment is available. No cabin wifi This is disgustingly annoying policy

Not Verified | My review is about the service provided by SalamAir. My flight was delayed by 4 hours, causing me to miss my connecting flight. The company promised to reimburse me and claimed that the refund had been processed, but I have not received any payment. Furthermore, they have stopped responding to my emails. Overall, a disappointing experience.

✅ Trip Verified | One of the worst airlines I have ever flown with. Very rude and arrogant flying staff, they don't have even basic English communication to talk to passengers and talking by making hand gestures in a very harsh voice. Was quite surprised to see that, they just push the luggage in the overhead cabins like anything irrespective of knowing what would be inside the luggage. Even the ground staff is not cooperating, they made me reopen the check in luggage 3-4 times just for 2 legs extra for which I finally had to a pay a hefty amount. While airlines like Oman Air, Indigo even and Qatar don't trouble passenger for 1-2 kgs extra..these guys literally made my travel a horrible experience today. I would never ever travel again with them and nor would recommend this to anyone. Just because it's a low cost airline, that doesn't mean they compromise with quality and customer service and satisfaction.

Not Verified | My boyfriend and I wanted to celebrate our 10 year anniversary and make the journey of our lives by going to Thailand. We saved money for a long time since we have little to spend. Six (6) days before departure, we received an automatic text from Salam air, notifying us that our flight was cancelled and thanking us for our understanding… i called customer service (which is available 24/7 according to salam air) right away, but the phone is not being picked up… I also emailed multiple times, send direct messages on social media. Since february 1st I have not received any answer from Salam air. They owe me €1000 for the tickets, additional compensation (around €600). Very expensive and terrible experience. We are just students and have little resources and they know it.

✅ Trip Verified | We were returning back to Europe after holidays in Eastern Asia and desided to buy baggage allowance to bring souvenirs to friends. Have purchased brand new suit case for this, for which we paid around 150 USD. We properly protected and wrapped it in the airport before departure from BKK. On receipt it in Istanbul one of the double wheels was broken and lost. We went to submit our claim. However first clerk was ready to create and to give us claim form, which needed to be sent to Salam Air by e-mail, however after short phone call to Salam Air supervisor he refused to do it saying that it is minor claim and the Salam Air will not compensate this damaged. Hence nothing confirming this damage was given to us. Very disappointed and shall never fly again with Salam Air, especially with checked in luggage.

Not Verified | Horrible experience with this airline. They cancelled my first flight, and proceeded to only give me more expensive alternatives. Then they proceeded to cancel the second flight as well. Of course they provided even more expensive options after that which we had to bow out of. Would not recommend.

✅ Trip Verified | Absolutely horrible customer service. I am stuck at Bangkok waiting on customer service to reply several calls, emails and text messages from myself. What's even more painful is they received my call but chose to decline it. Because of them I am now being kept at the detention center still waiting for them to reply because there's no other option. Just horrible. Do not recommend because they'll leave you stranded. Just use your money to pay for an airline that won't intentionally decline your calls.

✅ Trip Verified | It has been the worst airline ever. I traveled in the Salam Air on July 1st, 2023 and they did not provide me any food which is already paid in the ticket for the food. The cabin crew was really careless in this matter. I ask them 3 times but they not respond.