Salam Air

✅ Trip Verified | We were returning back to Europe after holidays in Eastern Asia and desided to buy baggage allowance to bring souvenirs to friends. Have purchased brand new suit case for this, for which we paid around 150 USD. We properly protected and wrapped it in the airport before departure from BKK. On receipt it in Istanbul one of the double wheels was broken and lost. We went to submit our claim. However first clerk was ready to create and to give us claim form, which needed to be sent to Salam Air by e-mail, however after short phone call to Salam Air supervisor he refused to do it saying that it is minor claim and the Salam Air will not compensate this damaged. Hence nothing confirming this damage was given to us. Very disappointed and shall never fly again with Salam Air, especially with checked in luggage.

Not Verified | Horrible experience with this airline. They cancelled my first flight, and proceeded to only give me more expensive alternatives. Then they proceeded to cancel the second flight as well. Of course they provided even more expensive options after that which we had to bow out of. Would not recommend.

✅ Trip Verified | Absolutely horrible customer service. I am stuck at Bangkok waiting on customer service to reply several calls, emails and text messages from myself. What's even more painful is they received my call but chose to decline it. Because of them I am now being kept at the detention center still waiting for them to reply because there's no other option. Just horrible. Do not recommend because they'll leave you stranded. Just use your money to pay for an airline that won't intentionally decline your calls.

✅ Trip Verified | It has been the worst airline ever. I traveled in the Salam Air on July 1st, 2023 and they did not provide me any food which is already paid in the ticket for the food. The cabin crew was really careless in this matter. I ask them 3 times but they not respond.

✅ Trip Verified | It is important to note this airline would never return cash if you cancel the flight, after making a deduction, they would only give you a voucher and only in the name of the original passenger. I will certainly not use this airline again.

✅ Trip Verified | Worst airline ever. I paid for the sandwich, but i didn't receive any. They should include meal in the ticket cost since it was over 4 hours of travel. It reached the destination delayed by 1 hour. Also, my luggage was damaged. I don't recommend this airline.

✅ Trip Verified | It has been the worst airline ever. My family traveled in the Salam Air on June 29th, 2023 and they did not provide any food for my child and my wife. I have pre-paid already for the food. The cabin crew was really careless in this matter.

✅ Trip Verified | We booked a flight from Phuket to Istanbul with Salam Air, with our final destination being Antalya, Turkey. Unfortunately, our journey was marred by significant disruptions. Firstly, our flight was delayed by four hours, causing inconvenience and disruption to our travel plans. Regrettably, after a two-hour delay, the flight was abruptly canceled, leaving us stranded. We immediately contacted Salam Air's customer support for assistance. However, the representative provided us with false information and failed to offer a suitable solution. She wrongly informed us that the next available flight was fully booked, leading us to cancel our entire reservation. It was later discovered that this information was incorrect, as seats were indeed available on the following week's flight. This miscommunication resulted in unnecessary financial losses and prolonged our ordeal. After the cancellation, we were informed that our original flight had been refunded, leaving us with the only option of booking a new flight at a significantly higher cost. Despite our persistent efforts to communicate with Salam Air's customer care, they displayed a concerning lack of responsiveness. It took an excessively long time, approximately one and a half months, for them to respond to our refund request. Upon review, they claimed that the new ticket did not match their original booking final destination, adding further frustration and a lack of resolution to our already unpleasant experience. We have exhausted all channels of communication with Salam Air, and they have failed to address our concerns or provide an adequate resolution.

Not Verified | The worst airline service in the world, they don't let us know when a flight is cancelled, and the airport services are terrible. Don't use this airline any longer.

Not Verified | Worst fight ever seen, without any information to the customer the fight was cancelled and we came to the airport without knowing the cancellation. Do the customer service properly, don't make the passengers out to be fools. I will never try to fly with this airline again.