SA Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 45 reviews
5/10
No Skytrax Rating
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10/10

SA Express customer review

(South Africa)

Durban to Cape Town - 26 July. An hour delay due to late incoming flight. Kept informed and apologies on the ground and by captain and flight crew. Comfortable seats good leg room and pleasant snacks with good drink options. Bags arrived quickly at Cape Town.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

SA Express customer review

(South Africa)

After 4 flights between BFN and JNB I must confess that there is no standard in the service. One flight was excellent - orange juice before the snack which was served with water and a drink. The snacks are tiny. The last flight from BFN we were told that due to the short flight time only water and juice would be served. It was the same flying time as the other flights and two cabin crew onboard. Why no consistency?
Seat TypeEconomy Class
Value For Money 12345
no
8/10

SA Express customer review

(Kenya)

Flew SA Express JNB-WDH. Check in was fairly quick. There is no separate line for Alliance Silver/Gold. Boarding was via bus. They boarded the bus and then made us wait 30 mins as the plane was not ready. Even though it was cold outside the bus did get stuffy. We then had to wait another 15 mins by the plane before we could board. The CRJ200 has 2-2 seating which was comfortable for the 2 hr flight. A cold breakfast box was offered which was excellent. It had cereal fruit yoghurt cold cuts cheese etc. Very substantial. Also tea/coffee and soft drinks were served. There is no IFE. Service was good and efficient. Overall very pleasant flight experience.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(United Kingdom)

Used this airline on many occasions JNB-ELS. Crew always polite and friendly aircraft clean and comfortable. Example of how a regional carrier should operate.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(China)

DUR - Port Elizabeth return. Pilots kept us updated on weather and time en route. Food was fantastic and cabin crew really friendly. Was expecting cramped seats etc as the plane on route was a CRJ-200 but it was great. Plenty of space with seats really comfortable. Considering that the price was only R180 more than the low cost airline on this route and cheaper than the other this was great value for money with full service being provided. All in all great service and would be very happy to fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
na

SA Express customer review

SA Express is going fast downhill. Travellers are recommended to use other airlines as cancellations and delays seems to happen frequently after the World Cup. Just had two flights cancelled and the third delayed on 4th February 2011. Service and information also very poor.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

SA Express customer review

Durban-Port Elizabeth and Port Elizabeth-Cape town. Check in was quick. Both flights on time. Crew on both flights were professional but unfriendly.
no
5/10

SA Express customer review

JNB-GRJ. The flight had a technical problem which resulted in the pax being transferred to a back-up aircraft. The delay was well handled with full and clear information being given at all times as well as good humoured and sincere apologies from the flight deck. In the end we got into George just over an hour late. Congratulations and thanks for a professional and relaxed approach to the problem.
no
5/10

SA Express customer review

Jo'Burg to Gaborone to Jo'Burg. Have to say overall was very pleased with this airline. Only a short 1 hour hop but seats very comfy. Small snack on board. Selection of soft drinks and 3 beers. Something larger airlines cant manage. No delays on either flight. Would use this airline again for more regional travel.
no
5/10

SA Express customer review

CPT-JNB-CPT economy. I booked 3 days before departure for a quick return trip. I would have travelled SAA in preference to the other carriers but after booking I compared prices between SAA and the four other domestic carriers and comparing similar timings SAA was the least expensive (ZAR 1565) admittedly not by much but so much for 'low cost' carriers. When I saw the long check in queues for the other carriers at CTIA I was even happier to have booked SAA simply drew my boarding card after checking in online and sauntered to the boarding gate. Flights were punctual lots of information from the flight deck cabin crew attentive and friendly modern clean aircraft and decent seat pitch.
no