SA Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
5/10
No Skytrax Rating
Filter Reviews by :
Show
10/10

SA Express customer review

(United Kingdom)

Used this airline on many occasions JNB-ELS. Crew always polite and friendly aircraft clean and comfortable. Example of how a regional carrier should operate.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(China)

DUR - Port Elizabeth return. Pilots kept us updated on weather and time en route. Food was fantastic and cabin crew really friendly. Was expecting cramped seats etc as the plane on route was a CRJ-200 but it was great. Plenty of space with seats really comfortable. Considering that the price was only R180 more than the low cost airline on this route and cheaper than the other this was great value for money with full service being provided. All in all great service and would be very happy to fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes
na

SA Express customer review

SA Express is going fast downhill. Travellers are recommended to use other airlines as cancellations and delays seems to happen frequently after the World Cup. Just had two flights cancelled and the third delayed on 4th February 2011. Service and information also very poor.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

SA Express customer review

Durban-Port Elizabeth and Port Elizabeth-Cape town. Check in was quick. Both flights on time. Crew on both flights were professional but unfriendly.
no
5/10

SA Express customer review

JNB-GRJ. The flight had a technical problem which resulted in the pax being transferred to a back-up aircraft. The delay was well handled with full and clear information being given at all times as well as good humoured and sincere apologies from the flight deck. In the end we got into George just over an hour late. Congratulations and thanks for a professional and relaxed approach to the problem.
no
5/10

SA Express customer review

Jo'Burg to Gaborone to Jo'Burg. Have to say overall was very pleased with this airline. Only a short 1 hour hop but seats very comfy. Small snack on board. Selection of soft drinks and 3 beers. Something larger airlines cant manage. No delays on either flight. Would use this airline again for more regional travel.
no
5/10

SA Express customer review

CPT-JNB-CPT economy. I booked 3 days before departure for a quick return trip. I would have travelled SAA in preference to the other carriers but after booking I compared prices between SAA and the four other domestic carriers and comparing similar timings SAA was the least expensive (ZAR 1565) admittedly not by much but so much for 'low cost' carriers. When I saw the long check in queues for the other carriers at CTIA I was even happier to have booked SAA simply drew my boarding card after checking in online and sauntered to the boarding gate. Flights were punctual lots of information from the flight deck cabin crew attentive and friendly modern clean aircraft and decent seat pitch.
no
4/10

SA Express customer review

Cape Town - Port Elizabeth SAA Express. Domestic terminal working very well considering it was Monday morning and in view of the ongoing major construction work. As SAA silver card holder grabbed 20mins in pleasant SAA lounge. Flight called 10 mins before departure and bussed to remote stand. CRJ200 fitted with the brightest blue leather seats I've ever seen. Excellent weather en-route which always helps with the sense of a nice flight. Crew served breakfast of juice muffins ham fruit bowl and coffee. Service would put most US and Europeans airlines to shame and all on a little CRJ. Landing and disembarkation at PLZ efficient.
no
4/10

SA Express customer review

Cape Town - George SAA Air Link. Domestic terminal busy but check-in fairly efficient. Please note SAA Silver card holders you can check in at Business/First desks and use lounge. Flight called 20 mins before departure and bussed to remote stand. EMB-135LR awaited which as only half full was qucikly boarded and ready for departure. Captain warned of poor weather in George (thunderstorns wind and low cloud) before departure which was 20 mins late as a result. Brief 30min flight during which juice and muffins were served. Descent began into George dodging thunderheads. Broke out over George airport perimeter at what must have been decision height for a greaser of a landing. Got the feeling this was a thoroughly professional crew doing a super job.
no
na

SA Express customer review

Port Elizabeth to Durban economy. Not impressed very rocky flight with a seemingly over zealous person on the stick. Took a travel sick tablet for a 50 mins flight! Service seemed OK and plenty of cabin crew around but I really just wanted to be on the tarmac. Possibly one of the worst flights I have known - but that may just be me.
no