SA Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
5/10
No Skytrax Rating
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SA Express customer review

(South Africa)

Maputo to Cape Town on Friday 19 July at 09.40. As a rule I try not to take my luggage as cabin luggage to make sure there is enough space for everyone in the plane for there hand luggage. On this flight I knew I had someone waiting for me in Cape Town and would have preferred to take all my luggage on the plane. When I saw it was SA Express and a small plane I decided to check in my luggage. What a mistake. I must admit everything on the flight from weigh in to landing went very well. After landing we waited over 20 mins for luggage eventually it came out that the staff had just unloaded the plane and then left the luggage outside! Really poor performance!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

SA Express customer review

(South Africa)

CPT to DUR on 1 April. Travelling with an elderly relative who needed wheelchair assistance. Helpful right from the check-in guy to the wheelchair assistant in Durban. On time flight - comfortable seats and pleasant food. Couldn't fault the help from the crew and landside wheelchair assistants. Much appreciated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

SA Express customer review

(United Kingdom)

Jo'berg to George return. On both flights the two stewardesses were friendly and helpful. The seat was comfortable the 'light snack' in a box far better than a lot of others I've had on larger airlines. Very fresh well filled roll chocolate bar and little biscuit plus soft drinks or coffee/tea. I'm pretty sure there were other drinks but I wasn't really paying attention! Outbound flight was a few minutes early arriving the inbound 20 minutes early! As we were all on board the pilot took off then and there - great! We were able to check in our luggage from George to LHR with no problem great bonus not having to drag it from one terminal to another at Jo'berg. Very friendly check in lady at George. Very happy with all aspects of our flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

SA Express customer review

(South Africa)

CRJ700 aircraft JNB-Walvis bay. Departed and arrived on time friendly cabin crew. Cold light box meal served with drinks which was more than adequate and tasty. Captain kept passengers informed - all in all a pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

SA Express customer review

(South Africa)

JNB to Richards Bay return flight on Friday 28 Sep 12. Flight was delayed by almost 30 min. No reason given. Bad weather when we arrived at Richards Bay and after two attempts to land was diverted to DUR. Landed safely in DUR with the option of flying back to JNB and then out to Richards Bay the next day or we could travel back to Richards Bay at our own cost! I was fortunate to get a vehicle after waiting an hour for one and travelled back at my own cost. Pity it is the only operator between JNB and Richards Bay!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(South Africa)

DUR to CPT 20 Sep. Small planes limited overhead luggage space. Seating comfortable with reasonable leg room. On time departure and arrival. Helpful and pleasant staff. Special meal ordered and available and tasty.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(France)

JNB-HDS-JNB. Very satisfied with the experience on these very short (50min) flights operated by South African Express. Seat assignment at booking fast check-in on time departure and arrival quick baggage delivery. But what struck us was the service on board outstanding for commuter flights nowadays : pre departure orange juice adequate meal box during the flight with choice of drinks (including alcoholic) and then coffee and tea. All this for free with special meal requests observed and served by smiley and efficient crew. If I add that using the company web site is a breeze (I changed flights schedule in a few seconds) I think SAA Express is a model that American and European domestic air companies should follow.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

SA Express customer review

(Australia)

Johannesburg - Lubumbashi return in Economy class. Plane was B737-300. Flights on time and almost empty on outbound leg. Requested vegetarian meal and had to show ticket confirmation to get it from surprised flight purser. Meal was served cold and did not taste good. Even though it is a short trip of around 2.5 hours the ticket fare is exorbitant - more than USD 900! There is no inflight entertainment.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(South Africa)

Durban to Cape Town - 26 July. An hour delay due to late incoming flight. Kept informed and apologies on the ground and by captain and flight crew. Comfortable seats good leg room and pleasant snacks with good drink options. Bags arrived quickly at Cape Town.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

SA Express customer review

(South Africa)

After 4 flights between BFN and JNB I must confess that there is no standard in the service. One flight was excellent - orange juice before the snack which was served with water and a drink. The snacks are tiny. The last flight from BFN we were told that due to the short flight time only water and juice would be served. It was the same flying time as the other flights and two cabin crew onboard. Why no consistency?
Seat TypeEconomy Class
Value For Money 12345
no