SA Express

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 40 reviews
6/10
No Skytrax Rating
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8/10

SA Express customer review

(South Africa)

CRJ700 aircraft JNB-Walvis bay. Departed and arrived on time friendly cabin crew. Cold light box meal served with drinks which was more than adequate and tasty. Captain kept passengers informed - all in all a pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

SA Express customer review

(South Africa)

JNB to Richards Bay return flight on Friday 28 Sep 12. Flight was delayed by almost 30 min. No reason given. Bad weather when we arrived at Richards Bay and after two attempts to land was diverted to DUR. Landed safely in DUR with the option of flying back to JNB and then out to Richards Bay the next day or we could travel back to Richards Bay at our own cost! I was fortunate to get a vehicle after waiting an hour for one and travelled back at my own cost. Pity it is the only operator between JNB and Richards Bay!
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(South Africa)

DUR to CPT 20 Sep. Small planes limited overhead luggage space. Seating comfortable with reasonable leg room. On time departure and arrival. Helpful and pleasant staff. Special meal ordered and available and tasty.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(France)

JNB-HDS-JNB. Very satisfied with the experience on these very short (50min) flights operated by South African Express. Seat assignment at booking fast check-in on time departure and arrival quick baggage delivery. But what struck us was the service on board outstanding for commuter flights nowadays : pre departure orange juice adequate meal box during the flight with choice of drinks (including alcoholic) and then coffee and tea. All this for free with special meal requests observed and served by smiley and efficient crew. If I add that using the company web site is a breeze (I changed flights schedule in a few seconds) I think SAA Express is a model that American and European domestic air companies should follow.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

SA Express customer review

(Australia)

Johannesburg - Lubumbashi return in Economy class. Plane was B737-300. Flights on time and almost empty on outbound leg. Requested vegetarian meal and had to show ticket confirmation to get it from surprised flight purser. Meal was served cold and did not taste good. Even though it is a short trip of around 2.5 hours the ticket fare is exorbitant - more than USD 900! There is no inflight entertainment.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(South Africa)

Durban to Cape Town - 26 July. An hour delay due to late incoming flight. Kept informed and apologies on the ground and by captain and flight crew. Comfortable seats good leg room and pleasant snacks with good drink options. Bags arrived quickly at Cape Town.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

SA Express customer review

(South Africa)

After 4 flights between BFN and JNB I must confess that there is no standard in the service. One flight was excellent - orange juice before the snack which was served with water and a drink. The snacks are tiny. The last flight from BFN we were told that due to the short flight time only water and juice would be served. It was the same flying time as the other flights and two cabin crew onboard. Why no consistency?
Seat TypeEconomy Class
Value For Money 12345
no
8/10

SA Express customer review

(Kenya)

Flew SA Express JNB-WDH. Check in was fairly quick. There is no separate line for Alliance Silver/Gold. Boarding was via bus. They boarded the bus and then made us wait 30 mins as the plane was not ready. Even though it was cold outside the bus did get stuffy. We then had to wait another 15 mins by the plane before we could board. The CRJ200 has 2-2 seating which was comfortable for the 2 hr flight. A cold breakfast box was offered which was excellent. It had cereal fruit yoghurt cold cuts cheese etc. Very substantial. Also tea/coffee and soft drinks were served. There is no IFE. Service was good and efficient. Overall very pleasant flight experience.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(United Kingdom)

Used this airline on many occasions JNB-ELS. Crew always polite and friendly aircraft clean and comfortable. Example of how a regional carrier should operate.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

SA Express customer review

(China)

DUR - Port Elizabeth return. Pilots kept us updated on weather and time en route. Food was fantastic and cabin crew really friendly. Was expecting cramped seats etc as the plane on route was a CRJ-200 but it was great. Plenty of space with seats really comfortable. Considering that the price was only R180 more than the low cost airline on this route and cheaper than the other this was great value for money with full service being provided. All in all great service and would be very happy to fly them again.
Seat TypeEconomy Class
Value For Money 12345
yes