✅ Trip Verified
| I am a regular traveller on the Johannesburg to Kimberley route in South Africa, doing this at least once a month for the past couple of years. There are two carriers - SA Express and SA Airlink. As far as possible I use Airlink as they run on time. However this is not always possible and today I flew with SA Express. The flight was delayed by an hour - no detailed reason was given, though "aircraft availabiity" was mentioned. As we boarded the bus for the plane an announcement was made for another SA Express flight also being delayed. If I look back on the last 10 flights I have made using SA Express, possibly one has actually been on time. They appear to have absolutely no capacity to run to a schedule (while SA Airlink on the same route achieves this almost all the time). And following any announcement by the cabin crew on the plane they use the catch phrase "SA Express, we fly for you", really! What a joke! I would not recommend them to anyone, and only fly SA Express if I have no other options, and particularly avoid them if I have meetings scheduled afterwards. Tonight's flight was an evening one, but it meant contacting both car hire and booked accommodation to ask them to wait for me - inconveniencing not just myself, but others also. There must be reasons that SA Express flights are invariably delayed - but no honest explanation is ever given, and the overall long term impression is that SA Express do not care.