Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2322 reviews
4/10
3 star Skytrax Rating
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8/10

Ryanair customer review

(United Kingdom)

Leeds Bradford to Tenerife and back. We read all the instructions stayed within the weight limits and measurements and arrived with the correct number of items of luggage and had no problems at all. Aircraft was clean and tidy staff were efficient and polite. The food and beverages seemed adequate although we did not purchase any. We did not have reserved seats but we sat together on both journeys. My advice just use your common sense and you will find Ryanair as good if not better as any other airline they are efficient and cheap.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Flew recently Edinburgh to Bordeaux. Outward was good although had to wait very long one for luggage. Return trip was awful. The new Billi section where the cheap airlines operate is once through security tiny poor toilet facilities and passengers crammed in like sardines. Announcements impossible to hear queues for the gates mingling with people in the shopping areas and once at the gates even tighter than sardines. I understand you have to know what you are doing and what to expect with cheap airlines but I will avoid them if I can in future. This experience was stressful and very uncomfortable. To make things worse the staff on return flight were unfriendly and the food was disgusting!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

Flew to Alicante last week. Paid the fee for our measly 15kg bag allowance. Checked in online arrived at Edinburgh to depart to find a massive slow moving queue. My 2 year old was getting tired and cranky. Then was told because my bag was 15.5kg and my wife's was 16kg we would be charged £100 for being over weight if we couldn't re-pack. The ignorant woman at check in couldn't care less about our upset child. We managed to get our luggage re-packed and I was told by another member of staff that my bag would be fine at 15.5kg. When getting onto the plane to get or free for all seat rush. My wife asks for assistance to find at least two seats together but the stewardess snootily told her to keep moving up the plane and find a seat. Luckily somebody moved so that she could sit with our child. Then you have to spend the rest of the flight listening to bored and rude cabin crew trying to sell things. Not the greatest start to our 1st family holiday. Have flown with Ryanair before to stags with friends with only hand luggage but will never use them again for a family holiday. They just don't care about their customers or the quality of your journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(United Kingdom)

We flew up to Scotland with Ryanair and waited for ages to be checked in. The extra cost of printing a boarding pass and check in online was being handed out to a large group of passengers. Why does it cost so much to print a boarding pass and check in at the airport. The staff were rude and unhelpful to the point that I just wanted to get my money back for the flight and go home but - no refunds! If I were to treat people in my business like this I would have no customers. Terrible experience never again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Ryanair customer review

(United Kingdom)

Travelled as a family of 5 3 children 117 and 2. Was dreading flights due to reading reviews - I've got to say if you stick to the guidelines and they do remind you with an e-mail reminding you of cabin bag size weight allowance and to print out boarding passes you can't go wrong. I saw myself the size of the bags people were trying to take on was never hand luggage. I paid to put my luggage in the hold but people were trying it on at the gate to get away with it and Ryanair don't move at all on the rules. I also paid for priority boarding as they only sell this to half of the seats on the plane you are almost guaranteed to sit together peace of mind your boarding 1st to save the bun fight when you get to the gate. Overall I would use them again. Stick within the rules and its not all that bad!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

Flew first time with Ryanair it was my son's wedding in Poland and crucial we all arrived on time. Excellent service from start to finish. Panic set in when we arrived at security and we had no bar-codes on boarding cards so couldn't be scanned but problem soon sorted by sending us through check in. Cabin crew helpful finding seats and storing bags that wouldn't fit in nearby lockers. Read the rules follow instructions and you won't have any trouble. No excuses as they make the conditions perfectly clear. Shall certainly be travelling with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(Spain)

Ryanair is good for its destinations the small airports closer to where you want to go. In the bigger airports their slots are obviously the cheapest and therefore the most inconvenient for passengers. The flights are cramped and the boarding process is very slow. Staff are often pleasant. The flights are not necessarily the cheapest; in domestic Spanish flights for instance by the time you have added a reserved seat and luggage in the hold you can travel cheaper and more comfortably with Iberia or Air Europa. Flights from Spain however to Baden Airpark or Ancona for instance are convenient because they are not routed through hubs with long conveyor belt waiting-times and one can often find an airport close to one's destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Bristol - Malaga. Return flight was booked for family of 4 with 2 bags checked in (already charged £100 for privilege of taking 2 hold bags). For the return my wife had to leave a few days early due to unforeseen circumstances so she departed on a different flight from Seville. At Malaga airport tried to check in with the 2 kids and 2 bags - only to be told had to pay an extra 100 Euros on the spot to 'transfer' one of the bags from my wife to one of the children. Otherwise would not be able to take it. Means I paid approx £130 for the one suitcase plus £50 for the other. Absolute rip off; and the flights were not exactly cheap even before the add-ons. Will never be flying Ryanair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Ryanair customer review

(United Kingdom)

I have flown with Ryanair many times and have just returned from Lanzarote flying out of East Midlands I cannot fault the service whatsoever. What I have noticed the same problems occur time and time again. People don't read the rules you don't get something for nothing you know that with Ryanair - accept it. Why do people with children think they have the right to complain when they saunter on to the plane at the last minute and wonder why the are unable to sit together. People get to the check and have to start unpacking cases because they cant be bothered to weigh there luggage. Ryanair is the cheapest not the best I accept that but most of the problems I have seen are caused by the passengers themselves.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Definitely not for flying with small children. I flew to Poland with my nearly 3 months old daughter and got no help from staff whatsoever. I paid for seat for my little girl however was expected to keep her on my lap as she wasn't allowed to have her own. It would be great if I could just lay her down surely we would both be more comfortable. Also women with kids or pregnant get no priority at the boarding gates staff are rude and treated us as a load not a human beings talking down to us. At the end of the day we are paying customers so show us some respect! Will not fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no