Ryanair

I travel with them several times a year. I fly between England and Germany. This year I have travelled with them 4 times. After arriving at Bremen airport today my partner and I entered the queue to hand over her luggage. We had paid an additional 30 EUR the night before in order for her to take one piece of 15kg luggage as it is not included in the Ryanair booking price. My partner was flying to Stansted which is about 40 Miles north of London. After 5 minutes of standing in the queue the Ryanair person working at the desk disappeared and was talking to her friend at the hand luggage and boarding card control desk. I went over and asked her why she was not manning the desk any more and she said "because I only take luggage 40 minutes before take-off". When I said "but we were waiting there and you closed the desk without even telling us" she then lost her patience and got really rude. Subsequently we paid the 60 euros. They call themselves a "no-frills airline" but in effect they are indeed an uncaring "no-service airline". I would give them one star out of 10 for their airport staff. I will not be flying with them again.

First time user of Ryanair so to be on the safe side booked seats and got priority boarding. We were very surprised at how smoothly everything went. Coming back from Palma it was obvious the people in front of us had used Ryanair before. They were a couple with two children and had put a large bag on the floor with coats on top and got the youngest child to lay on it. The father had another large bag over his shoulder. The Ryanair staff were walking down the line as we were waiting to board with a box the size of what suitcases were allowed a shand luggage but I never saw them check against anybody's luggage. Some of the so called hand luggage was almost as big as my hold suitcase. After we all boarded a young couple squashed into the extra legroom pretending to let people pass by then were amazed that there was no seats left together so they ended up sitting there. We the ignorant passengers had to pay for our extra leg room.

Nothing cheap about Ryanair make a mistake and they make you pay dearly. My family of four missed the flight Stansted to Trieste by being held up by immigration and security rebook flight next day £440 penalty original cost was £220 return flight so do the maths. Being a first time traveller with Ryanair we are from Australia. Ryanair is an experience you don't want to do to often.

Just got back with Ryanair from Spain and not had this problem before but thought I will share what mistake I made. I got a££100 charge for baggage on return as I did not pay for both ways new one for me as I have always used the same way to book my Ryanair flights and never had this before? I suggest you all look at an alternative flight company as Ryanair yet again stoop lower than a snakes belly to catch even the most loyal of their customers out. I will most definitely not use Ryanair again.

Manchester - Palma. Paid for extra leg room which came with priority boarding. Well worth the £15 each way to not stand in the queue to board or worry about not being sat together. The seats are very narrow and each seat is separated by an immovable board so you can not straddle empty seats. Can not understand the reviews of people complaining about getting charged for not having their boarding pass. Ryanair email a week before to tell you that you must check in online. No excuse in the world will get you out of this but you are told by email. They also email you the day before the flight with the hand baggage measurements so no excuses there either. Where they do let themselves down is when the flights are delayed they offered no information whatsoever and there was a four hour wait of everyone staring at the screens. Planes are also often dirty due to them not being cleaned in the short turn around time. As long as you're flying to a proper airport and not a satellite (and end up paying for train/taxi/bus to get 60 miles+ to where you wanted to go!) one then they tend to be the cheapest by a long way as long as you play by the rules. For a 2 hour flight I can get over the lack of service and the slightly uncomfortable seating. Even booking extra leg room they were still 150 quid cheaper than anybody else for return flights.

Ryanair use very small airports Dusseldorf Weez is not anywhere near Dusseldorf (90 km) and public transport is not easily available - very easy to be stranded. Outgoing flight OK return flight airport staff very poor and continuously checking hand luggage for size and weight obviously trying to increase revenue. Flight staff unhelpful and only interested in additional sales booking in very difficult to get right and easy to fall into Ryanair penalties. Consider other airlines before you use this company.

I am new to Ryanair and booked a return flights for a 17 day holiday in Spain. When printing out the boarding pass (which is compulsory) I find that I can only print out the outbound boarding pass and not the return because of the 15 day advance booking in rule (not an Issue with Easyjet). When I asked the Customer services if Ryanair can print the boarding pass for me at Alicante Airport I was told this would cost £70 which is more than the flight cost. I have no access to a PC and printer at my destination so not sure how I will get back. This is the last time I fly with Ryanair.

28 August I flew FR611 from London to Derry. Ryanair is the only airline flying this route. I therefore had no other option. Not travelling with a printer I needed to obtain a boarding pass at the auto check-in point at the airport. Ryanair refused to issue a boarding pass before I paid an additional 70 pounds almost the same price I paid for the ticket. I could have flown to Belfast and taken a 65 pounds taxi to Derry and still be better off. Attendants refusing to make eye contact said it was Ryanair policy and failure to pay would mean refusal to board yet I am still unsure how I was supposed to know this. It therefore came across as an express strategy to extort funds from passengers. Ryan Air's majority passengers being budget travellers makes this particularly mean- spirited. In all my travels I have never encountered any airline penalising customers for having to issue a boarding pass. I count myself lucky I never have to make use of Ryanair's services again and will actively dissuade anybody at risk of having to do so. The only unpleasant experience during a two week UK holiday and therefore one I recount often. I tried submitting a complaint to the airline directly but the only way of doing so is via snail mail.

Stansted to Dublin 20th Aug 2013 returning Dublin to Stansted 24th Aug. Stress free flight only a small delay on the return flight. Book reserved seating makes it less of a scramble well worth the £10 per seat.

Just been on holiday to Mallorca flew there with jet2 they were hassle free no problems and back with Ryanair. The aircraft Ryanair had us in felt old it looked like an old military transport inside. Staff were miserable especially at boarding when I tried helping my grandma put her hand luggage in the metal box sizer she got all uppity because I was blocking other passengers! I am never flying Ryanair again.