Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2263 reviews
4/10
3 star Skytrax Rating
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10/10

Ryanair customer review

(Ireland)

I was going to Crete from Shannon and I used Ryanair 3 times and Easyjet once and I just wanted to say I was very impressed with the service on Ryanair. On 15th Oct I was coming through Stansted and the courtesy of the man who checked me in was first class. It was 4pm. As a business person in the Ennis area I welcome the new Shannon flights and wish them every success. I for one look forward to trying all of them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
6/10

Ryanair customer review

(United Kingdom)

Nothing wrong with Ryanair as long as you accept them as being 2nd class. They will try to rip you off at every opportunity so it is down to you to double check everything then check again. On my last trip I fancied a drink instead I opted to try the Vegetable soup. Nothing could prepare you for the obnoxious substance they put before me. I took an initial swig and handed it back to the stewardess saying it was disgusting. 2 other travellers within my proximity also complained about it and asked for a refund. No such luck! When it comes to getting change for your order forget it. I'm still waiting for mine from my 2012 holiday. Yes they are awful but they are reasonably cheap.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United States)

My wife and I booked a flight from Dublin to Brussels. I checked in online and entered all the passport info. As I didn't have a printer I didn't print out the boarding passes. At the airport I went to an Internet access point to print the boarding passes only to find the ability to print the passes was blocked. When I went to the Ryanair check-in I was told it would be £70 to print the boarding pass only to find out they wanted £70 for each passenger. £140 to print out two boarding passes is total extortion. I will never fly Ryanair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

Ryanair customer review

(Germany)

Hahn to Stansted early morning flight. Flight boarded swiftly and efficiently despite being full departed on time and was "early" at Stansted (yes I know the tricks they play with the departure windows to maintain their on-time record). As long as you navigate the website carefully make sure you can print off your boarding card and conform to the luggage rules Ryanair offer good value and good punctuality on short flights. the people who have problems are usually those who haven't read the instructions closely enough or who try to get round the rules.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

My husband and myself have flown 4 times this year with Ryanair. We have our check-in bag and our one rucksack (normal sized) between 2 people to place in the overhead cabins. We are sick and tired of these people who take these massive overhead cabin bags and hold up the queue getting inside the aeroplane and finding a seat quickly. Do something about it. We always enjoy our flight and the staff are always very helpfull and polite. I actually spoke to a member of staff about the problem of the bags on the flight from Krakow to Liverpool at 17.50 on the 19th October 2013. The staff know that it is a problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
4/10

Ryanair customer review

(Germany)

I flew London Stansted (STN) - Bremen BRE today. STN always guarantees you an awful travel experience. Huge crowds everywhere: Long lines in front of baggage drop long lines in front of security long lines in front of the sky train long lines in front of the gate long lines in front of the aircraft. The cabin crew were very friendly taking into account that they had a load of grumpy early morning pax to deal with. (Yes including myself.)
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(Ireland)

My Husband and I are frequent flyers with Ryanair for many years to and from the UK also to and from Carcassonne this year. I have to say we have never encountered any problems flights were on time as much as possible staff are courteous at all times and food is a good acceptable level. I do wish your Shannon - Bristol service would resume we really miss that service in the meantime we will continue to travel to Knock or Dublin or Cork to fly with Ryanair. Their seat reservation is also a good service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(Ireland)

Flight from Shannon to Malaga on 1st October return on 8th October. Ryanair ticked all the boxes. We had reserved seats printed boarding passes for both flights weighed luggage beforehand purchased food on board treated with courtesy and friendliness by staff on the ground and in the air. Excellent and will travel again with Ryanair should there be a Shannon flight departing for our destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

London Luton to Knock Mayo West of Ireland yesterday 16/10/13 on the 11.50am flight. I checked online before leaving and no reported delays. I also checked on the screen upon entering the airport at approx. 10.15am and again no reported delays (only information was flight information and check-in desk to go to). Then after going through quite a security queue I'd been informed by another passenger that the flight had been delayed until 3pm which was confirmed on the displays. The scheduled time then varied from approx. 2.45 to 4pm changing quite regularly. So after a considerable time spent waiting at the airport the flight finally took off well after 3.15pm (by this time I was sitting on the plane and too tired to note the time of takeoff). I would recommend implementing a free beverage/drink for all customers in cases where any flight is more than 2 (or 2.5hrs) late. As this would show an acknowledgement the apology by the company and would not cost the company very much in terms of stock. In fact I'd say customers might then opt for seconds for which Ryanair could charge resulting in profitable sales overall. In addition no information was passed onto the customers as to the reason for this delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money N/A
no
8/10

Ryanair customer review

(United Kingdom)

Dublin to Ibiza 8 Oct and return 15 Oct 13. First time using Ryanair booked via an online holiday site and wasn't aware on booking that it was Ryanair. We had printed off our boarding passes and booked in hold luggage with smaller bags for hand luggage which fitted under our seats as due to the ridiculous size of hand luggage now allowed by most airlines have had problems in the past finding space above so I don't think it is worth the hassle this is by no means exclusive to Ryanair. Flight was good on time purchased only coffee at 3 euro don't think that is extortionate to pay. My complaints would be: 1) never having flew Ryanair I wasn't aware that it was unallocated seating and this caused a stampede for the seats. 2) due to the quick turnaround the plane was not cleaned between flights and the floor at my seat was covered in used tissue. From Dublin priority boarding did get on first but coming back in Ibiza everyone put onto a bus at the same time priority boarding let off a few minutes earlier but hadn't completed boarding when the next lot got off so I don't think I would pay for PB if flying with them in the future. Yes would use again but not if on a longer flight as wouldn't want to be separated from my travelling companion on a longer journey.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes