Ryanair

Recently I travelled to Barcelona with British Airways. Have used Ryanair on a number of occasions so I was interested to compare the two. Can't wait to get back to Ryanair. On British Airways the food was rubbish the seat were uncomfortable and cramped and the staff were uninterested in no one but the first class passengers. At least I know when I fly with Ryanair the plane will be new and clean and the seats are comfortable. The food is acceptable and worth the money. They are nearly always on time. Flying with Ryanair is not a problem so long as you stick to the rules. Read everything on the booking form. The last two return flights to Spain cost me £89 including one piece of hold luggage.

FR 3232 departed from Manchester to Malaga on 13 October and I returned to Manchester on 17 October on flight FR 3209. This airline is dreadful passengers are packed in like sardines due to a shocking seat pitch cabin crew trying to sell you something from start to finish. Food and drinks well overpriced. First time flew with them but never again. Absolute rubbish.

I have never been spoken to so rudely or treated with such contempt. I understood I should check in online but as I had problems printing this I was lead to understand that all details would be held by Ryanair and this would be fine. The staff were rude and unhelpful. When I requested assistance printing in the airport I was sent to customer services only to find that they did not open until 06.00 my flight was at 05.55. My partner and myself both have eye problems and when I again requested some assistance I was very curtly told "just put your glasses on". We struggled to use the PC only to discover that the printer was in fact out of order. I was left with no option but to pay £140 for two boarding passes to be printed at the touch of a button. We eventually got ourselves and a single case weighing 20.03kg on our way to Corfu. I was therefore totally amazed when the same case minus two pair of shoes that were thrown away and toiletries that were used weighed 22.50kg. I would have assumed this wasn't possible but at Ryanair anything can happen.

Flew from Stansted to Lanzarote with my partner. The outward journey was fine. It was the return where the problems started. I had to pay £50 each way for my guitar to come away with me. On my outward journey they let me take the guitar on the Plane with no problems. On the return journey at the check in desk the staff asked if I wanted to put the guitar in the hold. I said no as its a valuable instrument. So they let me take it through. They did not inform me that I couldn't take it on the plane. As I was about to board a staff member told me that I couldn't take it on the plane and that it would have to go in the hold. Wasn't happy about that but there was no other option. She then charged me 60 Euro's for this even though I had already paid 50 to bring the guitar and the instrument was listed on my boarding pass. They didn't tell me at check in that it had to go in the hold and that I couldn't take it on the plane. So they either purposely tried to rip me off or the girl at the check in desk didn't know what she was on about therefore I had to pay for her mistake.

My wife and I flew to Fuerteventura with Ryanair 2 weeks ago. We will never travel with them again. We had to pay £140 to have 2 sheets of paper printed by the rudest person you could meet. Coming home we paid £14 for a Gin and Tonic and a hot chocolate drink! We had the most uncomfortable journey back to Stansted. We were unable to land at Stansted due to severe storms and were diverted to Birmingham. We sat on the plane at Birmingham for 2 hours while the Captain decided whether or not to fly back to Stansted. In the end he said we all had to leave the plane and coaches would be laid on to take us to Stansted. He had no idea when the coaches would arrive but said it would be hours not minutes. The crew as we got off were all laughing telling us to enjoy our coach ride. The crews need an awful lot of training. We had to get a taxi home in the end.

Valencia to Seville and back last weekend the flights were completely full which caused a bit of chaos as there was not enough room for all of the luggage and the crew had to place some in the hold. This they did with smiles and explanations on both routes. The flights were on time. Our bags were checked for size but not for weight on the way out and neither for size nor weight on the way back. All in all a perfectly satisfactory trip at less tan half of the price of the return train fare.

I was going to Crete from Shannon and I used Ryanair 3 times and Easyjet once and I just wanted to say I was very impressed with the service on Ryanair. On 15th Oct I was coming through Stansted and the courtesy of the man who checked me in was first class. It was 4pm. As a business person in the Ennis area I welcome the new Shannon flights and wish them every success. I for one look forward to trying all of them.

Hahn to Stansted early morning flight. Flight boarded swiftly and efficiently despite being full departed on time and was "early" at Stansted (yes I know the tricks they play with the departure windows to maintain their on-time record). As long as you navigate the website carefully make sure you can print off your boarding card and conform to the luggage rules Ryanair offer good value and good punctuality on short flights. the people who have problems are usually those who haven't read the instructions closely enough or who try to get round the rules.

My husband and myself have flown 4 times this year with Ryanair. We have our check-in bag and our one rucksack (normal sized) between 2 people to place in the overhead cabins. We are sick and tired of these people who take these massive overhead cabin bags and hold up the queue getting inside the aeroplane and finding a seat quickly. Do something about it. We always enjoy our flight and the staff are always very helpfull and polite. I actually spoke to a member of staff about the problem of the bags on the flight from Krakow to Liverpool at 17.50 on the 19th October 2013. The staff know that it is a problem.

Nothing wrong with Ryanair as long as you accept them as being 2nd class. They will try to rip you off at every opportunity so it is down to you to double check everything then check again. On my last trip I fancied a drink instead I opted to try the Vegetable soup. Nothing could prepare you for the obnoxious substance they put before me. I took an initial swig and handed it back to the stewardess saying it was disgusting. 2 other travellers within my proximity also complained about it and asked for a refund. No such luck! When it comes to getting change for your order forget it. I'm still waiting for mine from my 2012 holiday. Yes they are awful but they are reasonably cheap.