Ryanair

I set off from Stansted to Madrid last week only to be forced to pay £70 at the point of entry because I could not print out the boarding pass due to complications on how to go about it. On return I tried to print out another boarding pass but still not possible I went to the airport a day before my departure in there desk but nothing came out of it. The next day I was made to pay another Euro 70.

We have chosen to fly with Ryanair from BRS-Chania (Crete) in August 2014 they were at least £300 cheaper than the alternative easyJet flight from BRS-Heraklion. The flight times were perfect too. So we booked with them due to recommendations cost and convenience. The charges are clearly outlined on the conformation e-mail that you must print the passes before you reach the airport! In my opinion people that turn up at the airport without their printed pass are asking for the extra charge. If you don't have a printer then pay for check-in at the airport! Everybody knows Ryanair is about cheap basic travel and if you're expecting anything different then you are ridiculous. I very much look forward to flying with Ryanair.

Travelled from Stansted to Palermo return. Website very unclear over charges resulting us having to pay 150% more for bag on return! No Ryanair employees at airport. Return late due to earlier problems at Stansted - these things happen but nearing arrival at Stansted passengers asked to pick up all rubbish from under seats as the crew didn't have time at Palermo! Stunning way of showing that the customer is important. Try and complain online next day? Virtually impossible! No in-flight entertainment.

We just had a flight from Rome to Madrid a few days ago and needed to do my online check in. Me and my mother did the check in through the website and through the iPhone app and waited for the confirmation email the night before the flight. We never got it. Being tourists we don't know where to go or complaint and get the issue resolved so we head to Ciampino airport to be informed that without the printed boarding pass we have to pay 70 EUR for the boarding pass. If I didn't get the email even 8 hours after checking in online what am I to print if I never received anything. No customer service at Ciampino no Ryanair employees on site.

I have never been spoken to so rudely or treated with such contempt. I understood I should check in online but as I had problems printing this I was lead to understand that all details would be held by Ryanair and this would be fine. The staff were rude and unhelpful. When I requested assistance printing in the airport I was sent to customer services only to find that they did not open until 06.00 my flight was at 05.55. My partner and myself both have eye problems and when I again requested some assistance I was very curtly told "just put your glasses on". We struggled to use the PC only to discover that the printer was in fact out of order. I was left with no option but to pay £140 for two boarding passes to be printed at the touch of a button. We eventually got ourselves and a single case weighing 20.03kg on our way to Corfu. I was therefore totally amazed when the same case minus two pair of shoes that were thrown away and toiletries that were used weighed 22.50kg. I would have assumed this wasn't possible but at Ryanair anything can happen.

We travelled as a party my child who is only 10 and had never flown before couldn't sit with me or her dad as there was no seats my nephew wasn't with his mother either - I could'nt believe how we were all separated from each other and a child sitting without a parent. I was annoyed that there was so many seats at the front of the plane where we could have sat together but had rope around them. The crew were rude and not helpful.

We are Scots but live in Oz. We booked online from Edinburgh and received our tickets by email. Ryanair know that tourists do not carry printers with them. On arriving at check-in we were told that we should have a printed ticket. Naturally being travelers we didn't have a printed ticket. We were told it would cost 20 pounds extra each to get a printed ticket. The flight from Edinburgh to Barcelona was amazing with drunken young females swearing badly. I think the Rynair flight from Turnhouse to Girona (about 70 km from Barcelona) was probably the biggest con we have ever had in 20 years of travelling around the world. I can't really remember but I think the original price on the internet was something like 47 pounds each. They added on a percentage because we booked with a credit card. They naturally added extra for baggage. We knew about this charge but of course Rynair have already worked out that international travellers are allowed 25 kilos but they only allow 15 kilos before excess baggage charges kick in. We were so upset about our treatment from Ryanair and the check-in experience that there is no way we would use that company again.

We flew from Manchester to Barcelona on 19th October and returned on 26th. The plane was punctual clean and functional and you get what you pay for. I would advise anyone to pack some sandwiches for each journey and to buy a drink once you have checked in. Boots at Manchester is cheapest for water. The food and drink on the planes are exorbitantly priced. There is no inflight entertainment so take a book. I must say that the leg room in a standard seat was far better than in Thomson plane which we travelled on to Jamaica long-haul! No problems at all.

Recently I travelled to Barcelona with British Airways. Have used Ryanair on a number of occasions so I was interested to compare the two. Can't wait to get back to Ryanair. On British Airways the food was rubbish the seat were uncomfortable and cramped and the staff were uninterested in no one but the first class passengers. At least I know when I fly with Ryanair the plane will be new and clean and the seats are comfortable. The food is acceptable and worth the money. They are nearly always on time. Flying with Ryanair is not a problem so long as you stick to the rules. Read everything on the booking form. The last two return flights to Spain cost me £89 including one piece of hold luggage.

FR 3232 departed from Manchester to Malaga on 13 October and I returned to Manchester on 17 October on flight FR 3209. This airline is dreadful passengers are packed in like sardines due to a shocking seat pitch cabin crew trying to sell you something from start to finish. Food and drinks well overpriced. First time flew with them but never again. Absolute rubbish.