Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2259 reviews
4/10
3 star Skytrax Rating
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8/10

Ryanair customer review

(United Kingdom)

Travelled from LPL to DUB and back. Quick check in very efficient boarding only quibble being the very tight leg room. Otherwise I have no complaints and felt staff were friendly and efficient. Coming back turn around was remarkably rapid and both times luggage delivery was quick.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(Lithuania)

I fly with Ryanair at least every month. If you compare the flights with travel by coach (which is how they are priced) they are easily as good. One has to stick to the rules and those who try it on with the cabin luggage size and weight allowances deserve all they get in my view. I do feel sorry for those who innocently don't pay enough attention to the very thorough pre flight reminders you always get sent. My flights are about 2.5 hours and that's fine but the seats are a tight fit and do not recline (I am not large but fellow passengers often are) so would not want to be onboard much longer than that. Aircraft's are in good nick and always clean and staff are generally friendly and helpful. Food is edible but only in an emergency! Coffee is fine and sensibly not served too hot. The lottery ticket sales used to grate but as they do fund deserving children's charities it is harsh to moan about that. Reliability on the route I use is excellent as is baggage handling. It is what it is - don't try to judge it by comparison with anything else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(Singapore)

London Stansted to Porto 26 March 2014 on FR8343. This was my first Ryanair flight for nearly two years and I'm happy to see that some things have changed for the better. No queue at the bag drop desk. Assigned seating is a nice new addition though boarding leaves much to be desired - flight departed 20 minutes late due the slightly slow boarding process which prompted some passengers to buy overpriced priority boarding from Ryanair staff hanging around the gate. Crew on board were professional and what I've noticed is that they smile and are happy to have friendly banter with passengers now - so that's a really added plus since my last trip! Seats not amazingly comfy but ok for the short flight. Arrived in Porto ahead of arrival time and bags were on the belt almost immediately (this is something good that hasn't changed!). I'm impressed by the recent improvements and of course I will consider flying Ryanair again as long as the price is right.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

We have just returned from a week in Gran Canaria. This was our first flight with Ryanair and our first online flight booking. We are not very good on computer bookings and missed the fact that you need to print 2 boarding passes even though we had two separate sheets with two different flight numbers on. We accept that this was our fault but I like to think this was human error. Again we accept that staff cannot be expected to spend hours printing off tickets for idiots! However do you really need to charge so much to do so? Also the receptionist who had to deal with us was not fully experienced and needed to employ the help of her colleagues which caused extended delay to three queues instead of one making us feel very embarrassed and small.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

Luton to Gran Canaria. I booked it not because it was fairly reasonable price but because it was from a nearby airport. After check-in and gestapo tactics used to extort money for oversized hand baggage my partner spent much of our Holiday stressing about what might happen during the return flight home. Check in even suggested throwing some clothing away to keep the weight down even though the same clothing weight had been ok on the outbound leg. Never again I would happily pay an extra few quid to another airline and be relaxed and enjoy the break. Its surprising just how many folk we chatted with at the Hotel were worried at what tricks might be foisted on them at the Foreign airport relating to hand Baggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Value For Money 12345
no
5/10

Ryanair customer review

(United Kingdom)

Flew Ryanair for the first time 2 weeks ago and again last week. Derry to Birmingham and back. Having read the reviews it was with some trepidation I booked the flights as they are the only airline flying to Derry it was forced on me. The web site wasn't too difficult and I was prompted by online live chat if I dallied they were helpful and reassured me only one booking had been made. Paid for hold luggage as I had a laptop bag as well. Reserved seats were welcome. I printed the boarding passes off before hand and arrived in plenty of time. Onboard reasonable bit garish and the selling wasn't too obnoxious given only a 50 min flight. Depart and arrive on time. So overall the experience wasn't too bad but then everything worked ok. The nagging feeling is what if it hadn't? But given the price you get what you pay for. Would I fly with them again? Given it was the only airline to that airport then yes. If to another airport and there was an alternative and there were consequences to not arriving on time and the company was paying then I would think very hard about it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

Ryanair customer review

(Ireland)

I often fly with Ryanair between Dublin and Nantes. They are always on time (more or less 30min max) plus are the only ones to offer a direct flight between those 2 cities. Don't expect much on the service side : they have very good deals for the tickets and they bring you from point A to B that's it! Be careful though with all the added fees they can charge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

I recently flew from Manchester to Rome and had to ask for a wheelchair both going and on return. Ryanair organised this for me. Staff were waiting at both ends. The staff who were waiting were friendly efficient and very professional.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

We flew last week Manchester - Alicante. The flight and boarding were flawless we only had hand luggage and had priority boarding. Outbound we were delayed by almost 2 hours because of French ATC problems but other than this the flight was quite unremarkable. the seats don't recline which in my opinion is a bonus and were adequate for a sub 3 hour flight. The tickets were fairly priced and the allocated seating is as it should be. Cabin crew were great and cockpit announcements fine. I'd gladly fly with Ryanair again. There was zero IFE but I had my tablet and didn't expect otherwise. Food and beverages were priced as expected.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

Travelled many times with Ryanair LBA to ALC. Always on time give or take 15 mins. Staff generally helpful and friendly. Comfortable flight. Spotlessly clean bright plane. Seats ok for the larger person. Not always food available but ok for short flight. Only gripe a couple of years ago delayed boarding at Alicante. Passengers were rushed on plane resulting in bedlam. Plane taxiing before everyone seated and not enough baggage space. Normally let a few on at a time which is usually fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes