Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2260 reviews
4/10
3 star Skytrax Rating
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Ryanair customer review

(United Kingdom)

Flight 2626 6 May MAN-IBZ. Ryanair have recently changed the rules regarding online check in. "General Allocated Seats - Customers who don't wish to pay for an allocated seat can check-in online between 7 days to 2 hours prior to each flight and will be allocated a seat free of charge". If you are going away for 7 days or more you will need to either purchase your seats for the return flight before you leave find an internet cafe while abroad to print your boarding pass within the 7 days. Or check in at the airport which costs £70. This change in procedure will definitely deter me from traveling with Ryanair again which is a shame as I fly with them 6 or 7 times a year. and have never had cause for complaint.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

I have been travelling with Ryanair for 4 years and I travel at least 3 times a year to Dublin from Birmingham. I have no complaints except for on one trip we had to travel to EMA as flights were fogbound and it would have been nice to have someone to explain what had happened.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Flew with Ryanair for the first time last weekend never again. Took my grandson to Ireland for his birthday. Our return was very upsetting got to the airport 5 hours early was told by Ryanair we couldn't check in until 2 hours before flight. When I returned to check in was told I would have to pay because I had not done it online which was more than the flights 70 Euros each which spoilt our break.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

Ryanair customer review

(Australia)

We booked a ticket from Eindhoven to Venice for 29 Euro per person. We arrived 2.5 hours prior to departure and went to check in. We were told by staff that we had to check in online told that the online check-in closes 5 hours prior to departure. If we wanted to still travel we had to pay a 280 Euro fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
5/10

Ryanair customer review

(United Kingdom)

This allocated seating scam is a real pain I cannot obtain free allocated seating for my return flight unless I book within 7 days of departure. As I do not have access to a computer within those 7 days I will have to pay for seats prior to my outbound flight. I suspect Ryanair new this might be the case and saw it as a way of raising extra revenue. Although the flights are nearly always on time and ground staff slightly more polite than they have been in the past. This is ridiculous as all the women do is stick their handbag into their larger bag then take it out again when on board.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Flew a few times with Ryanair now. I really can't find anything bad at all to say about my most recent flight return from East Midlands to Malaga. On time both ways comfortable clean good price very friendly cabin crew. I would definitely fly with them again. The 90 cases rule did not seem to be in operation as everyone who boarded (and the aircraft both ways was almost full) got their case into the cabin. It seems that these days no one actually checks baggage in opting instead to take their free piece of cabin luggage. We did not pre book our seats and were seated together both ways. All good. We'll done once again to Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

Ryanair customer review

(United Kingdom)

East Midlands to Tenerife 6th April FR3152. Returned 11th April FR3153. It's great to see that they are finally trying to improve customer service and it was definitely better on the way out. Having allocated seating now is much better although it was not clear when I booked that seats are allocated free at online check in so I unnecessarily paid £40 to do this in advance. Also what on earth is going on with the 'only the first 90 bags' can stay in the cabin idea? Great that you can now take a small bag (handbag laptop bag etc) and put it under your seat. However only the first 90 passengers are allowed to take a correctly sized and weighted wheeled case on board. At Tenerife they decided that everyone had to do this before they got on the plane and it was chaos with people trying to work out what they needed to take out. Strange also that they only pick on wheeled cases even small ones. My partner had a rucksack the contents of which were about the same weight as mine yet my bag was tagged for the hold. By the time I'd taken out all the valuables - camera iPad Kindle etc there was very little left in it. Also there was plenty of empty space on the overhead compartments once we got onboard. All completely pointless. I do think they are trying but they really don't think these things all the way through! All that is going to happen is that people's 2nd bags are gradually going to get larger and larger and there will be the same old rows at check in and the gate as there have always been! Other than that it's pretty good value for money I guess although I agree with other comments about flights times. Lots of them get into Stansted too late for the last trains which prevents me booking with them. Oh and the seats not reclining and no pocket for belongings continues to be tedious. Especially on longer flights. Still punctuality is very good and it is cheap I guess!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

3rd April FR8022 STN-MJV. We have flown Ryanair at least 20 times a year for 5 years and only had one very small complaint about a check in incident. No complaints from us and no I'm not easily pleased. In life you get what you pay for and I am happy to spend my money with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

We have flown backwards and forwards to Crete with Ryanair several times over the past few years. We have never had any problems. Cabin crew have been friendly and pleasant on all of our flights. We know the rules and stick to them. The only niggle is the price of hold luggage so we try to travel with hand luggage at all times. Our last two flights both arrived 30 mins early and we have never had a delay past 15 mins. After travelling with BA to New Zealand last year I would choose Ryanair anytime! Now they have altered their web site and allowed an extra bag in the cabin they are a delight to travel with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Used Ryanair for the first time not by choice but as part off an all inclusive package to Tenerife. Apart from some confusion with boarding gate allocation in Tenerife South airport I have no issues about the airline. This is despite my reservations after hearing horror stories about the airline. As I have no other Ryanair flight experiences to compare this one with I have to say that I was completely satisfied on this occasion. Will I use them again? No reason not to. The staff were quite pleasant. They all seemed to be Eastern European and this was not a problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes