Ryanair

The new 7 day boarding pass is a Con and Ryanair know it it's just another way of getting more money from you this is not pointed out when you make a booking with them. If this was known when you make the booking that would be fine you would know the cost and that would be that. Now you have to find someone to print off the boarding pass when on holiday not always easy to do. Thumbs down for Ryanair on this one.

My wife and I were invited to Milan to visit a company. This company kindly paid for the return flights and emailed me the tickets. Not being able to read Italian I didn't realise that Boarding Cards had to be obtained on- line (FOC). I thought they would be issued when booking in as per my previous experience with BA etc. When we arrived at Stansted we had to purchase the boarding cards at total price of £140.00. This took a maximum of 3 minutes and two pieces of paper to produce. The return flight was delayed for just over 2 hours. This cost me an extra £30.00 parking fee.

Last week we went from Brussels to Barcelona and back with Ryanair. Unfortunately my husbands wallet was stolen on our last evening in Barcelona. The police told us that Ryanair could be difficult regarding missing ID. The desk employee however was very understanding and it took all of 30 seconds to place a phone call to Dublin and get the go-ahead. Two stamps later no extra charge and we were on the flight without any problems. Just thought that I should add this positive review to the complaints this airline gets.

7 hour delay from Manchester to Palma airport flight FR3441. Checked baggage in and no mention of delay 5 minutes later through security it stated on the flight boards delayed to 00.40 original flight time 17.35. No one at the airport to talk to only a phone at the help desk and then you could not get through. Eventually did speak to someone who did not explain the reason for the delay and explained that food vouchers would be given out at 20.30. Really poor customer service in my opinion. Hiding behind a telephone. Other families with very young children were told that the children under 5 not entitled to food vouchers. Do under 5s not eat and drink? Although this is a first for me with Ryanair the 10 hours we were actually stuck in the airport as no one would let you out was exhausting and for that reason along with the rubbish customer care I will never fly with them again. Avoid.

Flew from EMA to AGP on Monday 5th May and returned Saturday 10th May. Both flights were ahead of schedule customer service from the cabin crew was great even though we didn't purchase anything onboard. Seating was as expected flights were almost full both ways and noisy with disobedient children. It was our first flight with Ryanair but I can say that we would fly them again we are hardened BA fans for both short and long haul and will travel hours out of our way to London just to fly them but Ryanair will definitely be given consideration next time we book a short haul flight.

Being a relatively frequent traveller on short haul sectors between FKB SXB BSL and STN I am quite used to the speed at which the trolley passes the frequent announcements and the dreaded trumpet fanfare signalling an on- time or ahead of schedule arrival. I read the T&C carefully watch what I click on the website and generally survive the experience! Towards the end of April I took one of Ryanair's longest haul flights between STN and KGS (Kos) approx 3 hours 50 mins. What a different experience. Relaxed cabin crew efficient service no unnecessary announcements! A pleasure despite somewhat hard seating and a shortage of sandwiches on the return sector a week later. Charming staff on-time flights and good landings. Well done Ryanair. (And I never thought I'd say that! But in the case of my two flights 22/4 STN-KGS and 29/4 KGS-STN it reflects the quality of service I received!).

We flew from Luton to Gran Canaria and back. Both flights were full and both were on time. The seats were clean and comfortable. We were worried about Ryanair's reputation before the flight but these fears were unfounded. We will use Ryanair again. The only criticism that I have is the constant on board sales pitch for food perfumes and scratch card. Other than that the flights were excellent.

We flew to Dublin From Paris Beauvais. We were so unsatisfied with this unreasonable priced airline (who call themselves low cost) who were late (4 hour delay on a plane and were told that the only thing we could have to eat or drink was the water from the galley). We decided to not fly Ryanair for the return.

Flew four times with Ryanair once on 10/01/14 and 13/03/14 from Birmingham to Dublin and return FR663-FR666 and FR663-FR668. Both flights on time friendly cabin crew and good PA announcements with a detailed journey of the flight. Cabin crew served a smile with their service and was polite on all the flights I've encountered with them. Return flight on 13/03/14 FR668. Cabin crew very friendly. Aircraft's flown on was both 737-800 EI-DYP EI-ESY EI-EKK EI-DYD.

First time have flown with Ryanair it was to Gran Canaria. Boarding cards easy to print out and able to pre book seats both ways. Plane was clean and plenty of leg room. Staff were very helpful during the flight. All in all will use Ryanair again. One thing the flight supervisors on both flights spoke far too fast it may be a small thing but very hard to understand.