Ryanair

We travelled with Ryanair in May to Menorca. We had no problems at all the staff were all very friendly and helpful. Will go with Ryanair again later this year.

Penalty for not checking in for return flight is extortion.££70 a head making it a £280 blow for my young family and I. We started outward journey at 4am so no time to check in then stayed in a remote place with no internet or computer. Had to sit separately on flight from my young family 3 and 6 year olds who hated it. Cabin crew completely hopeless at finding way to allow us to sit together. Overall very disappointing will never use Ryanair again long gone are the days of 0.99 flights. You can't even complain properly and when you do eventually make contact with someone they don't apologise or use your actual name disgusting customer service ridiculous systems all round!

DUB-STN and then STN-SVQ a couple of days later. Effortless flying really just a gripe with the horrendous food you have to buy (obviously you don't have to). Had something that was meant to be fresh but had a best before of July 15. The cabin crew never look happy and were nice to the pax but not so much to each other.

Travelled LPL-LDY with a 3 year old. No complaints at all. With Ryanair know the rules and play by them and its no problem at all. Assigned seating is a huge improvement and the website is better than it was. I travel this route frequently and the punctuality is very good.

I've flown a lot over the past decade but have never used Ryanair. The first time was a return trip from London Stansted to Santander in May 2014 (FR2612 / FR2613). Despite worries about Ryanair's reputation it was a very positive experience. The flights including 15 kg of baggage and all extras were very reasonably priced. Both outward and return flights landed a few minutes. Return leg saw us being placed in emergency exit seats rather than our allocated seats which meant extra legroom. Cabin was clean. Seats don't recline but were fine. By following all Ryanair's instructions (printing boarding passes etc.) no extra money had to be paid. Would happily use them again in the future.

I travelled from London to Oslo. The flight arrived early staff were respectful and the plane was clean and comfortable. Would definitely travel on Ryanair again.

We flew from Pisa to Barcelona the inflight staff were nice but the ones at the airport were horrible and rude. By the time you add in all the extra costs it is no longer a deal.

My husband and I fly Ryanair about 4 times a year we have no problems with them at all. Providing you know the t&cs and abide by them. People who moan about boarding pass issues mostly only have themselves to blame. As to people who moan about the on time fanfare they really need to get a grip it last about two seconds live with it! In February we were unable to land at East Midlands because of high winds and were diverted to Birmingham. We found Ryanair to be very organised coaches waiting and back to East Midlands in no time. I do admit that the new timings regarding printing of boarding passes is a pain but for goodness sake pay an extra £10 and print your return passes before you go away.

The flight times from Birmingham to Barcelona worked out along with the cost of the flights and having recently seen Ryanair's marketing campaign to make themselves more customer friendly we felt it was time to try them again. I made the mistake of not checking in online which I realised was against company policy and by the time I had tried to do this the two hour curfew was on and I couldn't do it. This meant checking in at the airport for the sum of £70 per head (£140 in total) for myself and my wife. I completely understand the argument of a web based airline and would expect to have to pay extra for the privilege but those sort of charges are punitive and unfortunately destroy the more customer focused marketing approach Ryanair are trying - a shame!

Flew Glasgow Prestwick to Lanzarote on 28th April no problems at all knew we had 2 print the boarding passes though why anyone can say they didn't know they had to do this amazes me. Our hotel kindly printed the return passes for us but there were plenty of internet cafes around so it would have been simple for us to do this ourselves. Have booked flights to Mallorca for August at a great price and I'm sure I will have the same relaxing time if people keep within the rules then all will be ok.