Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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Ryanair customer review

(United States)

Santiago de Compostela to Madrid May 30 2014. I guess we were not the only ones who were ripped off by this airline. We had the same experience as many of the passengers. We reserved online paid with credit card got an email that it's been confirmed. So we were hoping that it will be an easy check in since we came two hours early. We were told at the airport that we should have checked in online and that the payment was forfeited so we had to pay again for the same flight. In addition we had to pay 40 Euros each for our luggage since only 2 small carry ons were allowed. Since we had to go on that flight we had no recourse but to give in. I have never encountered such poor rules and such rude personnel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

Flew Manchester-Gran Canaria. Good flight times and got baggage quickly. Attempting to print off the boarding pass scam was painful to say the least. In the UK the site kept crashing and took the best part of a day to achieve the process only to have to repeat this in our holiday destination. When at Manchester airport it was displayed that boarding for our flight was in 5 minutes this continued for about 25 minutes with no updates. We were then requested to proceed to boarding that I can only explain as a cattle market. We were then left to wait in the queue for the best part of another 45 minutes. Consequently our flight was delayed by well over an hour with no explanation or apology. Whilst on the flight to Gran Canaria the seat belt sign light was displayed intermittently for long periods with no evidence of turbulence or explanation. Being 2 adults we could manage this but we had to feel for the passengers with young children who desperately wanted the toilet. Baggage - the allowance is 15 kilos for hold luggage and 10 for hand luggage. When we flew out from Manchester they counted hand luggage in our allowance. On return from Gran Canaria they decided that hold luggage should only be 15 kilos. Our hold luggage weighed exactly the same as it did at Manchester and we did not have hand luggage but were told that it would cost us 70 euros to pay the excess. Having very little hand luggage facilities available we had to empty our case to avoid the excess charge. Admittedly we should have read the small print but one would question why this was not highlighted in Manchester and came to light in Gran Canaria on our return. Overall it may be a budget airline but really not worth the hassle.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

We travelled twice with Ryanair during the last week. The first trip (Stansted to Pisa) was delayed 45 minutes. Its not so much the delay that's the problem it is the total lack of communication or an apology for the late running. We were asked to queue up for boarding and stood there for over an hour with no communication. Worse was to follow. On the following Saturday we were booked on the 22.00 flight out of Pisa for Stansted. Again no communication or apologies were forthcoming from Ryanair. 150 minutes after the flight should have left we were told it was cancelled - no apology again. We were not offered any refreshment during this three hours. They then booked the passengers a hotel but had only a mini bus to start with to take 16 passengers a time randomly selected by Ryanair staff. We eventually arrived at the hotel at 03.00 but had to be up for an 07.00 departure from the hotel. No food or drinks were offered by Ryanair. No staff were available at Pisa airport to speak to or to hand out vouchers. The service was shabby at best. No apologies poor communication no-one to talk too and no refreshment vouchers either. We will not be travelling with Ryanair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(India)

We were flying from London-Luton to Dublin on June 1 2014. I am a world traveller and this was the first time an airline charged GBP70 for not printing a boarding pass and we had no choice other than to pay. I and two of my friends ended up missing the flight as it took 5-10 mins to provide the boarding passes - the boarding pass was hand written. We were just running to the gate and airline crew just shut the gate on us (the flight was still open and they refused to take us in). We had to return to the counter hoping that they would transfer us to the next flight: to our shock they demanded another GBP110 per head to transfer. We had to cancel our Dublin trip thanks to Ryanair.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Having not used Ryanair for years due to loading issues now you can book your seats and pay for priority boarding thought I would try them again. Flew Malaga to Ibiza return fantastic staff marked off first 90 customers who could take on board cabin luggage no standing in a queue you just walk up to the priority line when suits. On our return just sat there until the last few loaded in row 8 plenty of overhead cabin space as again only first 90 allowed on board. Whilst both flights full the final 90 or so passengers loaded fast as they had no luggage. There was a few complaints by those not allowed cabin luggage especially when we walked up at the last minute with our hand luggage. All in all from booking to in flight very good shame you don't have the seat space on our normal Jet2 flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

Dublin to Malaga 28th April 2014. Malaga to Dublin 26th May 2014. At the boarding gate travelling from Dublin to Malaga and Malaga to Dublin as I do very often passengers have now started to leave their bags in a line at the boarding gate then go and take a seat. This books them a place in the queue without themselves queuing it happens in both the priority and other queue. I thought that bags were not to be left unattended anyone could leave a bag and wander off - needs to be stopped before everyone decides to put a bag down in the bag queue and then take a seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

EDI-DUB. Utterly painful booking process on their web site which is not exactly user friendly. Flight experience was much better. Paid extra for seat at front of the aircraft and travelling with hand baggage only. Flight left on time but was late getting in as we had to do a go-around due to an aircraft in front of us in the landing queue being too slow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes
5/10

Ryanair customer review

(United Kingdom)

Flew out to Majorca from East Midlands on 24th May returned on 7th June to East Midlands flight should have left on 24th May at 11.35 departed at 12.05 due to I think a seating problem. Seems 2 sets of people had been allocated same seats I think the problem could have been solved earlier as 2 people boarded flight some 20/25 mins. After flight should have left. We had a great flight home arrived a little earlier that was spoiled by having to walk 300/400 yards to passport control in pouring rain. Everyone was sopping wet by the time we got there very shoddy service at East Midlands.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

I flew for the 1st time with Ryanair on 31st May. On board was a very rowdy stag party that were dancing and singing in the aisles and were very annoying. The staff remained professional and eventually got the party to sit down. I think if you turn up on time don't go over your baggage allowance and have the correct paperwork then Ryanair is as good as any other airline. On our return flight we had a 30 minute delay but the staff boarded us quickly and efficiently. Will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(Luxembourg)

Flew as a family of four from Brussels to Manchester and back. No problems at all. Paid for specific seats so was able to print out all boarding passes in advance; used their parking offer at Brussels and we were in the departure area 10 minutes later. Both flights short and timely and with hand luggage only we had no delays at all. Pleasant crew on both flights. For the price excellent just wonder what they do when things go wrong?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes